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Show Results For
- All HBS Web
(3,349)
- People (1)
- News (917)
- Research (2,111)
- Events (7)
- Multimedia (37)
- Faculty Publications (1,062)
- 05 Jul 2021
- What Do You Think?
Do Companies Really Need Chief Experience Officers to Know Their Customers?
position: the chief experience officer or CXO." A knowledge of customer experiences can be invaluable in the design and distribution of a product or service. We were convinced of that by Joseph Pine and James Gilmore in their influential... View Details
Keywords: by James Heskett
- 13 Feb 2012
- News
The Case Against Racial Colorblindness
- 05 Aug 2002
- What Do You Think?
Is Platform Leadership Old Hat or the Wave of the Future?
however, as interesting as the phenomenon described by Annabelle Gawer and Michael Cusumano in their book, Platform Leadership. They include: Did platform leaders set out to create vehicles View Details
Keywords: by James Heskett
- 12 Oct 2011
- News
Study: Yelp Ratings Linked to Restaurant Revenue
- 20 Aug 2008
- Op-Ed
The Time is Right for Creative Capitalism
contributed an essay on creative capitalism to the blog Creative Capitalism: A Conversation (No longer available, -ed.), run by Michael Kinsley and Conor Clarke. We reprint her comments here with permission... View Details
Keywords: by Nancy Koehn
- 09 Oct 2015
- News
9 Easy Ways to Boost Revenue Using Yelp
- 17 Dec 2008
- Lessons from the Classroom
‘Ted Levitt Changed My Life’
early weeks (the man does not let up!), the students come to appreciate the intensity and rapid-fire humor of their teacher. Clearly, he cares. A lot. And by the end of the semester, something transformative has happened: They are better... View Details
- 24 Jun 2016
- Op-Ed
Why Brexit is a Big Deal
The consequences of yesterday's vote by the British people to leave the European Union will be far-reaching, but there is no reason for global markets to panic. Brexit is a vote against the European Union. Once heralded as the engine of... View Details
Keywords: by John Quelch
- 13 Mar 2009
- News
Healing America's Healthcare
- 01 May 2020
- In Practice
COVID-19’s Hard Lessons Might Prepare Business for Climate Change
The coronavirus pandemic caught the business world by surprise, but the catastrophe might force companies to face a crisis that has been unfolding in plain sight: climate change. We asked faculty members affiliated with the Business and... View Details
Keywords: by Danielle Kost
- 30 May 2007
- Research & Ideas
Health Care Under a Research Microscope
Business; and Monica Higgins, Career Imprints: Creating Leaders across an Industry; and Michael Porter coauthored Redefining Health Care. By virtually any standard, it's an underperforming industry. —Richard... View Details
- 10 Jan 2007
- HBS Case
The Challenge of Managing National Security
Advanced Competitive Strategy: Integrating the Enterprise. Rivkin's most recent case, coauthored with former HBS colleague Michael Roberto and published this year, is "Managing National Intelligence (A): Before 9/11." The case... View Details
- 10 Nov 2003
- Research & Ideas
A Fast Start on Your New Job
What are the first things you should do in your new post? In this e-mail Q&A, Michael Watkins offers strategies that he researched while preparing his new book, The First 90 Days: Critical Success Strategies for New Leaders at All... View Details
Keywords: by Martha Lagace
- 16 Jun 2015
- News
U.S. Fracking Debate: Environment vs. Economics
- 24 Oct 2014
- News
Memories, Music, and Chef vs. Chef
Leading Proactive Punctuated Change
Chap. 10 in Leading Sustainable Change: An Organizational Perspective, edited by Rebecca Henderson, Ranjay Gulati, and Michael Tushman. Oxford University Press, 2015. View Details
- 24 Mar 2022
- Research & Ideas
Why Cutting Jobless Aid Isn't the Answer to Worker Shortages
University of Massachusetts, Amherst; and Michael Stepner from the University of Toronto. “The smaller-than-expected response begs the question of why so many people still haven't returned to the labor force,” Kluender says. Probing the... View Details
Keywords: by Rachel Layne