Publications

October 1997 (Revised May 1998)
Supplement

Describes Archie Norman's efforts over a five-year period to turn around the company by regaining financial control, delivering management, creating experimental projects where individuals felt free to innovate, instituting a back-to-roots strategy that put customers... View Details

Keywords: Change Management; Customer Relationship Management; Governance Controls; Innovation and Invention; Management; Service Delivery; Organizational Culture; Strategy; Food and Beverage Industry; Retail Industry

October 1997 (Revised May 1998)
Supplement

Asda (C)

By: Michael Beer and James Weber

Supplements the (A) case. View Details

September 1997
Teaching Note

Datavision (A), (B), and (C) TN

By: Michael Beer and Stephanie L. Woerner

Teaching Note for (9-495-046), (9-495-047), and (9-495-048). View Details

Keywords: Computer Industry

August 1997 (Revised July 1999)
Case

Hewlett-Packard's Santa Rosa Systems Division (A): The Trials and Tribulations of a Legacy

Describes the process of transforming a recently formed division of Hewlett-Packard. View Details

Keywords: Business Divisions; Transformation; Courts and Trials; Information Technology Industry

August 1997 (Revised July 1999)
Case

Hewlett-Packard's Santa Rosa Systems Division (A1): The Profiling Process and Creation of the Future Model

By: Michael Beer and Gregory C. Rogers

Supplements the (A) case. View Details

Keywords: Information Technology Industry

August 1997 (Revised July 1999)
Case

Hewlett-Packard's Santa Rosa Systems Division (A2): Response to the Employee Task Force

By: Michael Beer and Gregory C. Rogers

Supplements the (A) case. View Details

Keywords: Information Technology Industry

August 1997 (Revised July 1999)
Case

Hewlett-Packard's Santa Rosa Systems Division (A3): Effects of the Reorganization

By: Michael Beer and Gregory C. Rogers

Supplements the (A) case. View Details

Keywords: Information Technology Industry

August 1997 (Revised September 1997)
Case

Hewlett-Packard's Santa Rosa Systems Division (A4): Progress on a Journey

By: Michael Beer and Gregory C. Rogers

Supplements the (A) case. View Details

Keywords: Information Technology Industry

August 1997 (Revised July 1999)
Case

Hewlett-Packard's Santa Rosa Systems Division (B): The Second Profiling Iteration

By: Michael Beer and Gregory C. Rogers

Describes the process of transforming a recently formed division of Hewlett-Packard. View Details

Keywords: Business Divisions; Transformation; Computer Industry

August 1997 (Revised July 1999)
Case

Hewlett-Packard's Santa Rosa Systems Division (B1): The Top Team Assessment

Supplements the (B) case. View Details

Keywords: Computer Industry

August 1997 (Revised October 1997)
Case

Hewlett-Packard's Santa Rosa Systems Division (B2): The Action Plans

By: Michael Beer and Gregory C. Rogers

Supplements the (B) case. View Details

Keywords: Computer Industry

August 1997 (Revised September 1997)
Case

Hewlett-Packard's Santa Rosa Systems Division (B3): Assessing Organizational Fitness Profiling

By: Michael Beer and Gregory C. Rogers

Supplements the (B) case. View Details

Keywords: Computer Industry

1997
Working Paper

Why Management Research Findings Are Unimplementable: An Action Science Perspective

July 1997 (Revised December 1997)
Case

Allentown Materials Corporation: The Electronic Products Division (A)

A division of Allentown Materials Corp. has financial and organizational problems. Conflict and lack of coordination exist between functional groups. Employees do not have a sense of direction, and morale is low. The cause of these problems is found in a change in... View Details

Keywords: Change Management; Transformation; Employees; Working Conditions; Business or Company Management; Organizational Change and Adaptation; Electronics Industry

July 1997
Case

Allentown Materials Corporation: The Electronic Products Division (B)

Focuses on the recommendations and implementation strategy made by the organizational development group to address the division's problems. A rewritten version of an earlier case. View Details

Keywords: Change Management; Strategy; Organizational Change and Adaptation; Electronics Industry; United States

July 1997
Supplement

Allentown Materials Corporation: The Electronic Products Division (C)

Supplements the (A) and (B) cases. Designed as an in-class handout. A rewritten version of an earlier supplement. View Details

Keywords: Change Management; Strategy; Organizational Change and Adaptation; Electronics Industry; United States

January 1997
Background Note

Conducting a Performance Appraisal Interview

Discusses typical problems experienced by managers in conducting performance appraisal interviews. The underlying causes of these problems are analyzed and ideas are presented that might help managers overcome these problems. A rewritten version of an earlier note. View Details

Keywords: Compensation and Benefits; Managerial Roles; Performance Evaluation; Problems and Challenges

October 1996 (Revised November 1996)
Case

Boston Beer Company: Samuel Adams, Brewmaster Leading a Revolution

By: Ray A. Goldberg and Mollie H. Carter

Boston Beer Co. revolutionized the beer industry by identifying and responding to a new consumer segment. Using the excess capacity in the brewing industry to establish contract brewing arrangements and an extremely capable sales force, the company opened the... View Details

Keywords: Transformation; Leadership; Product Marketing; Product Development; Production; Quality; Salesforce Management; Segmentation; Food and Beverage Industry

August 1996
Supplement

Andersen Consulting - EMEAI: Bill Barnard on Organization Change

By: Ashish Nanda and Michael Y. Yoshino

Remarks by William (Bill) Barnard, partner-in-charge for Strategic Services in the subregion of Western Europe, in a conversation he had with Professors Ashish Nanda and Michael Yoshino of the Harvard Business School on November 1, 1995. View Details

Keywords: Management Teams; Organizational Change and Adaptation; Consulting Industry; Europe