Publications

Web

Entrepreneurship - Faculty & Research

the probabilities of success are low, extremely skewed, and unknowable until an investment is made. At a macro level, experimentation by new firms underlies the Schumpeterian notion of creative destruction. However, at a micro level,... View Details

26 Jul 2011
First Look

First Look: July 26

and benefits and that bundled legislation is valued more than the sum of its parts. Study 2 shows this finding stems from a diminished focus on losses and heightened focus on gains. Study 3 extends our findings to policies involving costs and benefits of the same type... View Details

Keywords: Sean Silverthorne

Web

Resources - Christensen Center for Teaching & Learning

including information specifically for companies on the benefits of participating and confidentiality of materials. Writing Teaching Notes for Cases 1993 Teaching Notes: Communicating the Teacher's Wisdom by View Details

Web

Negotiation, Organizations & Markets - Faculty & Research

ambiguously-deserved punishment. In situations involving politicized moral transgressions, including those where the case for punishing the transgressor is judged to be relatively ambiguous, subjects expect punishers to be perceived positively View Details

Web

Connect with Clubs - Recruiting

Hire Talent Connect with Clubs Hire Talent Connect with Clubs Partner with a HBS Student Club Reach targeted groups of students by connecting with over 50 career-related student clubs. Work with club leaders to sponsor events, advertise... View Details

spring 1991
Article

Breaking the Cycle of Failure in Services

By: Leonard A. Schlesinger and James Heskett

Most managers recognize that good service is a direct result of having effective, productive people in customer contact positions. However, most service companies perpetuate a cycle of failure by tolerating high turnover and expecting employee dissatisfaction. This... View Details

Keywords: Goals and Objectives; Service Delivery; Success; Failure; Management Skills; Service Industry

Find at Harvard

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About - Entrepreneurship

led by faculty co-chairs Julia Austin and Shikhar Ghosh. Advisory Board A talented group of faculty and alumni form a supportive and insightful advisory board. In The News 27 Jul 2025 Harvard Crimson Harvard... View Details

26 Oct 2010
First Look

First Look: October 26, 2010

trust. Building trust is crucial for successful negotiations between cultures, yet intercultural negotiations are often characterized by a lack of trust. We discuss what trust is, why it matters, and why it is so difficult to establish in... View Details

Keywords: Sean Silverthorne

Web

Health Care - Faculty & Research

Amitabh Chandra Alvin E. Roth Leemore S. Dafny Tarun Khanna James E. Austin See All HBS Working Knowlege 12 Nov 2024 Inside One Startup's Journey to Break Down Hiring (and Funding) Barriers Re: Paul A.... View Details

2014
Other Teaching and Training Material

Entrepreneurship Reading: Financing Entrepreneurial Ventures

By: William R. Kerr, Ramana Nanda and James McQuade

"Financing Entrepreneurial Ventures" introduces students to the key issues involved in the financing of entrepreneurial enterprises. The Reading begins by examining how business models shape external financing requirements. It then contrasts the choice to bootstrap... View Details

November 2006
Case

Sarah Talley and Frey Farms Produce: Negotiating with Wal-Mart (A)

By: James K. Sebenius and Ellen Knebel

Describes the retailer-supplier negotiations of Frey Farms Produce in its growth from a small local produce supplier to becoming a supplier for Wal-Mart, the world's largest retailer. The (A) case sets up three negotiations led by Sarah Talley of Frey Farms Produce in... View Details

Keywords: Negotiation; Distribution Channels; Sales

Web

Ruth Mulan Chu Chao Center | About

Ruth Mulan Chu Chao Center Dr. Chao, daughters and their families with Harvard University President Drew Faust and Harvard Business School Dean, Nitin Nohria Ruth Mulan Chu Chao Center was made possible through the support of a Dr. James... View Details

October 1997 (Revised January 1998)
Case

Oxfam America

By: James E. Austin and James Kondo

Oxfam America, a nongovernmental organization providing grant assistance to organizations fighting hunger, poverty, and their causes, was engaged in a new strategy formulation process, led by its new president. View Details

Keywords: Change; Situation or Environment; Non-Governmental Organizations; Strategy

Web

Research - Managing the Future of Work

Fuller, Rachel Lipson, Will Dorsey Eden 17 Nov 2020 Report Building the On-Demand Workforce By: Joseph B. Fuller, Manjari Raman, James Palano, Allison Bailey, Nithya Vaduganathan, Elizabeth Kaufman, Reneé Laverdière, and Sibley Lovett NOV... View Details

2008
Working Paper

Can the Virtuous Mouse and the Wealthy Elephant Live Happily Ever After?

By: James E. Austin and Herman B. Leonard

What happens when small iconic socially-oriented businesses are acquired by large corporations? Such mergers create significant opportunities for creating both business value and substantially expanded social value, but also pose unusually difficult challenges because... View Details

Keywords: Mergers and Acquisitions; Management Style; Agreements and Arrangements; Social Enterprise; Social Issues

Read Now

March 2000 (Revised August 2000)
Background Note

Fall Before Rising, A: The Story of Jai Jaikumar (B)

By: H. Kent Bowen, Richard Compton Squire, Sarah Patricia Vickers-Willis and Harry James Wilson

What is the relationship between good fortune, professional success, and a moral obligation to other people? Jai Jaikumar, who as a youth was saved by a shepherd woman after a tragic mountaineering accident in the Himalayas, and who later rose to the top of his... View Details

Keywords: Personal Development and Career; Moral Sensibility; Motivation and Incentives

August 2017 (Revised September 2018)
Case

Accounting Turbulence at Boeing

By: Jonas Heese, Suraj Srinivasan, David Lane and James Barnett

Unlike its rival Airbus, Boeing had used a practice called program accounting to record its commercial aircraft expenses since the 1980s. Program accounting allowed Boeing to expense estimated average costs instead of the actual production costs of an aircraft. This... View Details

Keywords: Asset Recognition; Program Accounting; Airline Industry; Accounting; Production; Cost; Air Transportation Industry