by Harvard Management Update - Publications - Faculty & Research

21 Apr 2008
Research & Ideas

The New Math of Customer Relationships

and measures that help reinforce service profit chain relationships. “Service profit chain concepts are deceptively simple.” But it also requires actions. That is, when managers are not managing View Details

Keywords: by Sean Silverthorne

22 Oct 2021
Research & Ideas

Want Hybrid Work to Succeed? Trust, Don’t Track, Employees

workers during the pandemic. “You have to trust that they are intelligent enough and well-intentioned enough to get work done no matter what it takes,” she says. This means managers should be careful not to treat workers like children... View Details

Keywords: by Michael Blanding

08 Dec 2014
Research & Ideas

A Manager’s Guide to International Strategy

In the new book International Strategy: Context, Concepts, and Implications, Harvard Business School Adjunct Professor David J. Collis presents a comprehensive guide to a topic of ever-increasing relevance for View Details

Keywords: by Julia Hanna

09 Nov 2023
HBS Case

What Will It Take to Confront the Invisible Mental Health Crisis in Business?

As a finance specialist, Harvard Business School Professor Lauren Cohen works to understand the dynamics that make businesses thrive. In his recent research on family companies, he has found one common thread among successful firms: They... View Details

Keywords: by Kara Baskin; Health

13 Mar 2005
Research & Ideas

The Tricky Business of Nonprofit Brands

Are brand management issues faced by a powerful for-profit company such as Toyota the same as those navigated by an international non-government organization (NGO) such as the... View Details

Keywords: by Manda Salls

23 Mar 2003
Research & Ideas

Putting the Project Puzzle Together

objectives, resulting in squandered resources and diminished returns. In their recent book Connecting the Dots, F. Warren McFarlan and Cathleen Benko put forward a project management process that aligns spending with strategic priorities.... View Details

Keywords: by Martha Lagace

07 Aug 2018
First Look

New Research and Ideas, August 8, 2018

August 2018 Negotiation and Conflict Management Research Raiffa Transformed the Field of Negotiation—and Me By: Bazerman, Max Abstract—Howard Raiffa was a role model, friend, and inspiration. He transformed the field of negotiation, and... View Details

Keywords: by Sean Silverthorne

21 Jun 2022
HBS Case

Free Isn’t Always Better: How Slack Holds Its Own Against Microsoft Teams

Commission. A year later, in July 2021, Slack was acquired by Salesforce, the world’s largest customer-relations management software company. Butterfield and Salesforce CEO Marc Benioff shared the same goal:... View Details

Keywords: by Lane Lambert; Information Technology; Technology

06 Jun 2018
Research & Ideas

Cut Salaries or Cut People? The Best Way to Survive a Downturn

Reduction, co-authored by Harvard Business School’s Christopher T. Stanton, along with Jason Sandvik and Nathan Seegert of the University of Utah; and Richard Saouma of Michigan State University. “Managers... View Details

Keywords: by Rachel Layne

09 Apr 2024
Book

Why Work Rituals Bring Teams Together and Create More Meaning

employees, however, Norton suggests managers take the lead from team members and have them create their own ritual. “I wouldn’t announce via PowerPoint that we are going to do six claps followed by three... View Details

Keywords: by Michael Blanding

Web

Research Links: Records of Railroad Companies & Personal Papers - Railroads and the Transformation of Capitalism | Harvard Business School

Railroads Finance Management Business Analysts Mass Distribution Mergers & Syndicates Research Links Railroad Records Photographs Research Collections Secondary Sources Related Sites Research Links: Records of Railroad Companies &... View Details

14 Mar 2022
Research & Ideas

Lessons from COVID-19: The Business Skills Doctors Need

practice. All of these abrupt changes called for medical professionals to have a certain level of management prowess, says Robert Huckman, Albert J. Weatherhead III Professor of Business Administration at View Details

Keywords: by Michael Blanding; Health

26 Oct 2021
Research & Ideas

What Companies Want Most in a CEO: A Good Listener

listen empathetically, welcome input, and rally the workforce around a common goal, according to a recent study by a team of researchers including Harvard Business School Professors Raffaella Sadun and... View Details

Keywords: by Jay Fitzgerald

14 Jan 2015
Research & Ideas

Thriving in the Turbulence of Emerging Markets

build successful businesses. The desire to capture the scale of this change is the ambitious goal of Harvard Business School's Creating Emerging Markets project, whose new website was profiled in HBS Working Knowledge last year. The... View Details

Keywords: by Geoffrey Jones; Manufacturing; Auto

04 Jun 2020
Book

It’s Not About You: Why Leaders Need to Look Outward

for teams to thrive, even in the leader’s absence. Frei, the UPS Foundation Professor of Service Management at Harvard Business School, served as senior vice president for leadership and strategy at Uber and... View Details

Keywords: by Kristen Senz

07 Mar 2023
HBS Case

ChatGPT: Did Big Tech Set Up the World for an AI Bias Disaster?

who could have been instrumental in helping the company reach its long-term AI goals. You Might Also Like: Why Technology Alone Can't Solve AI's Bias Problem When Bias Creeps into AI, Managers Can Stop It by... View Details

Keywords: by Scott Van Voorhis; Technology

04 Feb 2014
What Do You Think?

Has Listening Become a Lost Art?

management don't listen or don't know how, we can't tap the full power of the amazing talent in our own organizations. Listening is learning." Rosa Urtubi added that "listening is assuming the responsibility, generosity to do something... View Details

Keywords: by James Heskett

01 Jul 2015
Research & Ideas

A Bank That Takes Parmesan as Collateral: The Cheese Stands a Loan

Since 1953, the regional bank Credito Emiliano has accepted curious collateral for small-business loans: giant wheels of Parmigiano-Reggiano cheese. Known locally as Credem, the bank is the subject of a new Harvard Business School case... View Details

Keywords: by Carmen Nobel; Banking; Food & Beverage

06 May 2002
Research & Ideas

Profits for Nonprofits: Earning Your Own Way

self-sufficient while not being self-sufficient ourselves?— Alfred Wise,Share Our Strength The session, led by HBS professor James E. Austin, featured three managers whose experiences highlight the... View Details