arts - Publications - Faculty & Research

January–February 2018
Article

Some Customers Would Rather Leave Without Saying Goodbye

By: Eva Ascarza, Oded Netzer and Bruce G.S. Hardie

We investigate the increasingly common business setting in which companies face the possibility of both observed and unobserved customer attrition (i.e., “overt” and “silent” churn) in the same pool of customers. This is the case for many online-based services where... View Details

Keywords: Churn; Retention; Attrition; Customer Base Analysis; Hidden Markov Models; Latent Variable Models; Customer Relationship Management; Consumer Behavior

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01 Sep 2023
News

Solving for Z

art of the possible” with respect to remote work. But he adds that Bank of America can move only so far from the in-person experience. “We have a relationship culture and an apprenticeship culture,” he says. “You don’t get that from a... View Details

Keywords: Alexander Gelfand; Illustrations by Doug Chayka; Administration of Human Resource Programs; Government

Profile

Adriana Garcia Ceja

broader business skill set. I was privy to a small subset of business, and there were other skills I need to learn: marketing, general management.” Leadership in difficult times “Because I sought specific skills I didn’t have as a liberal View Details

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Case Research & Writing Group - Faculty & Research

concentrations include art history, East Asian studies, electrical engineering, finance, government, history, political science, public policy, and sociology. Additionally, members of the CRG are fluent in Chinese, French, German, Hebrew,... View Details

Profile

Adrian Obleton

hometown? My Augusta, GA high school I went to. At Davidson Fine Arts I focused on choir from the time I was in 6th grade until graduation. Its yearly arts festival is an incredible display of talent and... View Details

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Cold Calling - Christensen Center for Teaching & Learning

Barbara Gross Davis 1991 The Discussion Teacher in Action: Questioning, Listening, and Response by C. Roland Christensen 1991 With Open Ears: Listening and the Art of Discussion Leading by Herman B. Leonard View Details

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Mid-US - Global

Nearest Green, who taught Jack Daniel the art of whiskey distillation. Since its launch, Uncle Nearest has become the fastest-growing and most-awarded whiskey brand in the United States. The interview focuses on Weaver's entrepreneurial... View Details

01 Sep 2023
News

That Was Then, This Is Now

impact of clinical research on health equity and then on the art of gracefully claiming space on public transit. Hucking (soft) balls during an impromptu game of dodgeball with my shrieking nephews. Chatting with my two-year-old niece,... View Details

Keywords: Photographed by Tony Deifell (MBA 2002); edited by Julia Hanna. Above: Heidi Brooks, photographed in 2003 and 2023.; life experience; family; leadership

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Teacher Profiles - Case Method Project

Alexandria, VA PA Kate Ambrose St. Joseph's Preparatory School Philadelphia, PA PA Chuck Amidon Shipley School Bryn Mawr, PA Subjects: Grade 11 U.S. History NC Leah Amos Durham School of the Arts Durham, NC IL Rose An ORR Academy Chicago,... View Details

02 Jun 2022
Research & Ideas

Blissful Thinking: When It Comes to Finding Happiness, 'Your Dreams Are Liars'

and a former professional French-horn player, Brooks came to the subject of happiness by way of art. His early research focused on why people produce and consume art and beauty as well as the motives behind human generosity. He discovered... View Details

Keywords: by Dan Morrell

20 Aug 2021
Blog Post

Is the MBA Worth It? Hear What Recent HBS Grads Have to Say

HBS MBA worth it? I graduated from a liberal arts undergrad with a major in American Studies. Despite working in private equity for a few years pre-MBA, I felt I needed a proper business education. HBS provided me with the technical and... View Details

14 Mar 2023
In Practice

What Does the Failure of Silicon Valley Bank Say About the State of Finance?

bank was different, and it is highlighted in its name and in the history of its public statement. "The bottom line: The art is not to predict whether a run might take place, but when." For example, it is very clear that there is no other... View Details

Keywords: by Dina Gerdeman; Financial Services; Banking

05 Dec 2016
Research & Ideas

How To Deceive Others With Truthful Statements (It's Called 'Paltering,' And It's Risky)

according to a new paper, Artful Paltering: The Risks and Rewards of Using Truthful Statements to Mislead Others. “It’s interesting to see the difference between the person who is deceiving and the person being deceived,” says co-author... View Details

Keywords: by Dina Gerdeman

2018
Chapter

The Trust Imperative

By: Richard Edelman, Stephen A. Greyser, E. Bruce Harrison and Tom Martin

CHAPTER SUMMARY: Successful relationships depend on trust—trust between spouses, trust between parent and child, trust between enterprises and their stakeholders. This chapter focuses on the factors that build trust in organizations, as well as the forces that can... View Details

Keywords: Trust; Business and Stakeholder Relations; Communication

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Research Summary

Building Capabilities in Professional Service Firms

One of the most distinctive aspects of professional service firms is that the vast majority of the people who work in them are directly involved in serving clients. Long-term success in a professional service firm requires obtaining and developing the right... View Details

18 Apr 2023
HBS Seminar

Daron Acemoglu, MIT

09 Oct 2020
HBS Seminar

Jeffrey L. Furman, BU, Questrom Sch of Business

Profile

Harshini Chengareddty

and in the summer, there’d be a different music or art festival happening every weekend, so I remember very fondly the time I spent laying on picnic blankets in the sunshine. What has changed about your understanding of leadership? There... View Details

17 Jan 2020
In Practice

6 Traits That Set Top Business Leaders Apart

forthcoming book Step Back: How to Bring the Art of Reflection into Your Busy Life. 2. They embrace new thinking "They resist distilling their work into just one thing! Excellent leaders see nuances, contradictions, possibilities for... View Details

Keywords: by Danielle Kost

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Topics - HBS Working Knowledge

(19) Annual Reports (2) Annuities (1) Arts (2) Asset Management (3) Asset Pricing (4) Assets (11) Attitudes (18) Auctions (4) Balanced Scorecard (11) Banks and Banking (30) Behavioral Finance (7) Behavior (75) Bids and Bidding (1) Bonds... View Details

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