Youth Service Programs - Publications - Faculty & Research

01 Dec 2023
News

In My Humble Opinion: Plugged In

In a career spent investing in innovative startups at Intel, leading National Grid’s innovation and investment operations, and founding a nonpro t dedicated to advancing women and minorities to positions of top corporate leadership, Lisa Lambert (MBA 1997) always has... View Details

Keywords: Deborah Blagg

15 Nov 2022
Op-Ed

Why TikTok Is Beating YouTube for Eyeball Time (It’s Not Just the Dance Videos)

users and also spreads its content by algorithm. YouTube mainstreamed user-generated content, which had a vibe so different from television that the measurement services did not count YouTube as TV. Although much of its content is longer,... View Details

Keywords: by John Deighton and Leora Kornfeld

Web

Global Opportunity Fellowship GO: AFRICA - Alumni

amount for which they are eligible decreases by $10,000 USD. See "Awards" section below for detailed explanation. Application deadline: April 25 at 12:00pm (noon) ET Apply to GO:AFRICA Demand for the program (i.e., the size of the... View Details

01 Mar 2024
News

The War Within

When the full-scale Russian invasion of Ukraine began in February 2022, Nataliia Zhyliak’s world was upended in a matter of days. At the time, Zhyliak, a psychologist in the western Ukrainian city of Kamianets-Podilskyi, was working at an education and rehabilitation... View Details

Keywords: Janelle Nanos; illustration by Daniel Bejar

09 Jan 2006
Research & Ideas

When Benchmarks Don’t Work

that internal support or shared services groups provide, such straight-across cost or numeric comparisons become meaningless. Today's successful support unit earns its keep by being a trusted partner to the business units it serves. So,... View Details

Keywords: by Robert S. Kaplan; Service

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Team - Case Method Project

as the creation of the Case Method Project at Harvard Business School in 2015 and, subsequently, the Case Method Institute for Education and Democracy in 2020. Joanna Beinhorn Joanna Beinhorn is the program coordinator for the Case Method... View Details

Profile

Bobby Tuohy

team of twelve, Bobby split his time between field operations and headquarters, where he led the charge for acquiring necessary resources. “It was the service and leadership I wanted.” Deepening tech skills and leadership abilities As his... View Details

23 Sep 2022
Research & Ideas

8 Strategies to Sustain Business Innovation

Sooner or later, every company runs into challenges that force them to make tough trade-offs during the innovation process. Harvard Business School associate professor Rory McDonald calls these moments “tensions.” The streaming service... View Details

Keywords: by Lane Lambert

30 Mar 2003
Research & Ideas

The Future of IT Consulting

have been several. First, innovation in frameworks and methodologies along with trained professionals have provided value-added services uniquely available from the consulting firm. For example, the Boston Consulting Group and McKinsey... View Details

Keywords: by Sarah Jane Johnston; Consulting

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C. Roland Christensen - Christensen Center for Teaching & Learning

professor in 1958 and the first George F. Baker, Jr. Professor of Business Administration in 1963, Christensen began the second major phase of his career in 1968, when Dean George P. Baker asked him to co-chair a program to help other HBS... View Details

May 2024 (Revised May 2024)
Case

Market by Met Council: Revolutionizing Food Pantries in the Digital Age

By: Elisabeth Paulson and Michael W. Toffel

In fall 2023, the Food Program of Met Council—America’s largest Jewish charity dedicated to fighting poverty—completed the rollout of the newest version of its digital pantry platform to twelve food pantries in the Met Council food pantry network. The digital... View Details

Keywords: Customer Focus and Relationships; Digital Transformation; Nonprofit Organizations; Service Operations; Human Needs

Citation

Educators

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Profile

Maha Malik

look beyond the business case to the political environment behind the venture, the ecosystems in which my clients operated." This dual perspective led her to the joint MPP/MBA program at the Harvard Kennedy School and HBS. "I... View Details

Keywords: Financial Services; Financial Services

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Online Entrepreneurship & Innovation Courses | HBS Online

Experiences Professor Ryan Buell Gain a systematic approach for delivering standout services and experiences that provide a competitive edge and build customer loyalty. 4 weeks, 5-6 hrs/week Pay by September 18 $1,850 Certificate Complete... View Details

01 Jun 2024
News

Quantum Leap

advances, quantum computing finally began to show signs of business relevance about 10 years ago. In 2016, IBM made a quantum processor available for the first time via the cloud. Not long thereafter, Microsoft introduced a new View Details

Keywords: Alexander Gelfand; photographed by Chris Sorensen; quantum computing; innovation; leadership; Computer and Electronic Product Manufacturing; Manufacturing

20 Dec 2017
Lessons from the Classroom

How to Design a Better Customer Experience

Click HereHarvard Business School Professor Stefan Thomke describes how his Executive Education students use LEGO blocks to design customer experiences. (Video by Executive Education) Why do some product or service experiences have enough... View Details

Keywords: by Dina Gerdeman; Health; Entertainment & Recreation

22 Sep 2023
News

Skydeck Voices: The Most Important Person I Met at HBS

Photo provided by Harvard University Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Who was the most important person you met at HBS? And why? This is Dan Morrell, host of Skydeck, and when my colleagues set up on Spangler Lawn during Spring Reunions... View Details

23 May 2018
News

Abigail P. Johnson, MBA 1988

population than in prior generations. Our workforce needs to reflect that,” says Johnson, who quietly directs her personal and corporate philanthropy to cultural, educational, and youth enrichment programs... View Details

Keywords: Susan Young

February 2023
Supplement

Astyanax Kanakakis at norbloc: A Founder's Experience with the DIFC Fintech Hive

By: Linda A. Hill and Lydia Begag

norbloc was founded in 2016 in Stockholm, Sweden, by Astyanax Kanakakis and his co-founders, Vitalii Demianets and Sam Saatchi. Kanakakis and Demianets got to work to address a key gap in the industry: Know Your Customer (KYC) data sharing. As the first distributed KYC... View Details