Value Chain - Publications - Faculty & Research

02 Nov 2016
What Do You Think?

Are Employees Becoming Job 'Renters' Instead of 'Owners'?

“It may not be possible for every employee (to) value the company as if it were his own. The next best thing is to make the customer the focus of everyone’s work. When customer service is enculturated through policies and programs,... View Details

Keywords: by James Heskett

01 Oct 2001
News

Industry-Related Clubs Offer Alumni a New Resource

amazed by how people have embraced the club. Allegra J. Young (MBA '95), founder and president of the HBS Alumni Association for Technology Industries, agrees that industry-specific clubs are of great value to the School's graduates.... View Details

Keywords: Health, Social Assistance; Colleges, Universities, and Professional Schools; Educational Services

10 Jan 2005
Research & Ideas

The Knowledge Coach

helpful to the total novice. In our entrepreneurship study, we observed extensive chains of knowledge transfer in which a coach's protégé quickly became a coach to someone less knowledgeable than himself, who then coached a budding... View Details

Keywords: by Dorothy Leonard & Walter Swap

Profile

John Rogers

product development and manufacturing, I was ill equipped to take on the business challenges of agricultural value chain development. My first significant exposure to the space came during my initial January... View Details

Keywords: Other Financial Services; Manufacturing

06 Jun 2013
Op-Ed

How to Do Away with the Dangers of Outsourcing

challenge of managing relationships with "partners" or "associates." Yet as the Rana Plaza disaster and too many other examples show, every outsourced stop along the supply and production chains holds the potential for... View Details

Keywords: by Ranjay Gulati; Manufacturing; Apparel & Accessories; Fashion

19 Jun 2018
First Look

New Research and Ideas, June 19, 2018

coupled with collaboration between companies is value enhancing. However, collaboration between companies is notoriously difficult and fragile requiring commitment mechanisms. I suggest that a small set of large institutional investors,... View Details

Keywords: Dina Gerdeman

28 Jul 2015
First Look

First Look: July 28, 2015

reviews. Third, chain restaurants-which benefit less from Yelp-are also less likely to commit review fraud. Fourth, when restaurants face increased competition, they become more likely to receive unfavorable fake reviews. Using a separate... View Details

Keywords: Carmen Nobel

23 Jul 2013
First Look

First Look: July 23

Publications 2013 pub Does Social Connection Turn Good Deeds into Good Feelings?: On the Value of Putting the 'Social' in Prosocial Spending By: Aknin, Lara B., Elizabeth W. Dunn, Gillian M. Sandstrom, and Michael I. Norton... View Details

Keywords: Anna Secino

03 Sep 2014
What Do You Think?

Who Should Choose Your Boss?

Summing Up Is The Question of Who Should Choose Your Boss Becoming "A Little Irrelevant"? The remarkable events at grocery chain Market Basket over the summer stimulated a range of responses to this month's column about who... View Details

Keywords: by James Heskett; Food & Beverage

30 Oct 2005
Research & Ideas

Tuning Jobs to Fit Your Company

vital to strategy implementation (for example, at exclusive hotel chains) or when the organizational design is highly complex because of sophisticated technologies and a complex value chain (in aerospace or... View Details

Keywords: by Robert Simons

05 Feb 2007
Research & Ideas

Business and the Global Poor

interests align? Kash Rangan: At its core, the private sector has always been about value creation—producing goods and services valued by consumers, generating employment, and delivering profits for... View Details

Keywords: by Sean Silverthorne

19 Apr 2016
First Look

April 19, 2016

solutions—and that doing so can open tremendous growth opportunities for their businesses and the country as a whole. Set in September 2015, this case provides a detailed look at Nigeria's poultry value View Details

Keywords: Sean Silverthorne

Web

Global Entrepreneurship - Course Catalog

economies. In areas like fintech, supply chain, and agriculture, technology can be used to modernize various elements of the economy and provide value to businesses and consumers. For example, 73% of Egypt is unbanked, having no access to... View Details

15 Mar 2021
Blog Post

Be Unapologetically Yourself: Interview with Singer-Songwriter and Banking Strategist Andrea Mendoza

producing, and music marketing learning from her brother’s expertise. Regarding setting the go-to-market strategy for her music, Mendoza took advantage of her experience leading projects. She said, “I applied my consulting skills in mapping out the View Details

04 Jan 2010
Research & Ideas

Best of HBS Working Knowledge 2009

companies batten down the hatches, we need leaders who don't compromise on standards and values that are essential in flush times. Fortunately, such leaders do exist. Their insights can help other organizations weather the current crisis,... View Details

Keywords: by Staff

12 May 2009
First Look

First Look: May 12, 2009

monetize the value they would create? Would investors see as much potential in BCM as its founders? And how would the company's cash constraints impact the strategy in the current economic environment? Purchase this case:... View Details

Keywords: Martha Lagace

20 Nov 2015
News

Room to Grow

and focus it up the supply chain and let the market forces determine which of the growers, processors, and distributors are going to succeed and be responsive to these market opportunities,” says Kendall. One major opportunity, he says,... View Details

Keywords: Margie Kelley

24 Jul 2007
First Look

First Look: July 24, 2007

General Corporation (DG) operates one of the leading chains of extreme value retailers in the United States. 2006 revenues reached $9.2 billion, making DG the 6th largest mass retailer in the country. With... View Details

Keywords: Martha Lagace

01 Dec 2008
News

Designing Change

Courtesy Pentagram Graphic designers have created some of the world’s best-known logos, from Coke to Mercedes to McDonald’s. Yet their role in establishing a company’s identity is not always understood or valued by senior management. In... View Details

Keywords: Julia Hanna

May 2017 (Revised September 2018)
Supplement

Hilti Fleet Management (B): Towards a New Business Model

By: Ramon Casadesus-Masanell, Oliver Gassmann and Roman Sauer

The (B) case tackles the implementation and scaling process of fleet management over the years. Finally, the case explores current challenges facing the BMI. View Details

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