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Show Results For
- All HBS Web
(1,355)
- News (187)
- Research (1,033)
- Events (9)
- Multimedia (2)
- Faculty Publications (635)
- 17 Aug 2009
- Research & Ideas
Quantifying the Economic Impact of the Internet
Internet provides to the rest of the U.S. economy is estimated at $175 billion. It comprises $20 billion of advertising services, $85 billion of retail transactions (net of cost of goods), and $70 billion of direct payments to Internet... View Details
- January 2009 (Revised November 2010)
- Case
The Dojima Rice Market and the Origins of Futures Trading
By: David A. Moss and Eugene Kintgen
In 1730, Japanese merchants petitioned shogun Tokugawa Yoshimune to officially authorize trade in rice futures at the Dojima Exchange, the world's first organized (but unsanctioned) futures market. For many years, the Japanese government had prohibited the trade of... View Details
Keywords: Futures and Commodity Futures; Price; Food; Business History; Market Transactions; Business and Government Relations; Japan
Moss, David A., and Eugene Kintgen. "The Dojima Rice Market and the Origins of Futures Trading." Harvard Business School Case 709-044, January 2009. (Revised November 2010.)
- January 2020
- Case
Banorte Móvil: Data-Driven Mobile Growth
By: Ayelet Israeli, Carla Larangeira and Mariana Cal
In mid-2019, Carlos Hank was deliberating over the results for Banorte Móvil—the mobile application for Banorte, Mexico’s most profitable and second-largest financial institution. Hank, who had been appointed as Banorte´s Chairman of the Board in January 2015, had... View Details
Keywords: Data Analytics; Customer Lifetime Value; Financial Institutions; Mobile and Wireless Technology; Growth and Development Strategy; Customers; Technology Adoption; Communication Strategy; Banking Industry; Mexico; Latin America
Israeli, Ayelet, Carla Larangeira, and Mariana Cal. "Banorte Móvil: Data-Driven Mobile Growth." Harvard Business School Case 520-068, January 2020.
- Web
Bibliography – The Human Relations Movement – Baker Library | Bloomberg Center, Historical Collections
Transaction Books, 1984. Yogev, Ester. "Corporate Hand in Academic Glove: The New Management's Struggle for Academic Recognition —"The Case of the Harvard Group in the 1920s," American Studies International , vol. XXXIX, no. 1, February... View Details
- 28 Jul 2020
- Research & Ideas
Racism and Digital Design: How Online Platforms Can Thwart Discrimination
gender composition of their transaction participants. A regular report on problems and successes among users who are at risk of being discriminated against can help companies reveal and confront issues. Withhold sensitive data. In many... View Details
- Fast Answer
IPOs (initial public offerings)
Where can I find information on Initial Public Offerings (IPOs)? In Capital IQ: From the Screening tab select Transactions.. In section for General Transaction Details select Types and... View Details
- 08 Aug 2005
- Research & Ideas
A Balanced Scorecard Approach To Measure Customer Profitability
unit times spent on these resources by specific activities for products, services, and customers. For example, if a customer support department has a cost of $70 per hour, and a particular transaction for a customer takes 24 minutes (0.4... View Details
Keywords: by Robert S. Kaplan
- 01 Oct 1999
- News
Banking on Success
Acquisitions department and presided over some of the largest deals transacted during the merger-crazed 1980s. He joined Morgan Stanley in 1988 as a managing director and later served as cohead of Mergers and Acquisitions, becoming a... View Details
Keywords: Deborah E. Blagg
- 07 Sep 2012
- Working Paper Summaries
IP Modularity: Profiting from Innovation by Aligning Product Architecture with Intellectual Property
- April 2022
- Teaching Note
Banorte Móvil: Data-Driven Mobile Growth
By: Ayelet Israeli and Carla Larangeira
In mid-2019, Carlos Hank was deliberating over the results for Banorte Móvil—the mobile application for Banorte, Mexico’s most profitable and second-largest financial institution. Hank, who had been appointed as Banorte´s Chairman of the Board in January 2015, had... View Details
- 31 Jan 2023
- Op-Ed
Can Insurance Technology Solve the Uninsured Driver Problem?
drumming up hundreds of dollars households may not be able to afford. How technology can help Innovations in insurance technology can address the problems of high fees by automating away many of the transaction costs, indexing the amount... View Details
- 09 Jan 2006
- Research & Ideas
When Benchmarks Don’t Work
like comparing Armani's selling expenses per transaction to Wal-Mart's, a comparison that deviates from benchmarking's original purpose: to perform detailed process comparisons across similar entities, as in the Toyota/GM example.... View Details
- October 2021
- Article
Overcoming the Cold Start Problem of CRM Using a Probabilistic Machine Learning Approach
By: Nicolas Padilla and Eva Ascarza
The success of Customer Relationship Management (CRM) programs ultimately depends on the firm's ability to understand consumers' preferences and precisely capture how these preferences may differ across customers. Only by understanding customer heterogeneity, firms can... View Details
Keywords: Customer Management; Targeting; Deep Exponential Families; Probabilistic Machine Learning; Cold Start Problem; Customer Relationship Management; Programs; Consumer Behavior; Analysis
Padilla, Nicolas, and Eva Ascarza. "Overcoming the Cold Start Problem of CRM Using a Probabilistic Machine Learning Approach." Journal of Marketing Research (JMR) 58, no. 5 (October 2021): 981–1006.
- August 2021 (Revised November 2021)
- Case
The NCB Capital Turnaround: Waking the Sleeping Giant
By: Sandra J. Sucher, Gamze Yucaoglu, Shalene Gupta and Fares Khrais
The case opens in 2019, five years after, Sarah Al Suhaimi, CEO of NCB Capital (NCBC), the investment arm of Saudi’s largest bank, NCB, took the helm. Having successfully turned the business to make it the market leader, she was contemplating her next steps as... View Details
Keywords: Turnaround; Investment Banking; Financial Institutions; Change Management; Leadership; Business Model; Strategy; Business and Stakeholder Relations; Management Teams; Asset Management; Growth and Development Strategy; Saudi Arabia
Sucher, Sandra J., Gamze Yucaoglu, Shalene Gupta, and Fares Khrais. "The NCB Capital Turnaround: Waking the Sleeping Giant." Harvard Business School Case 322-043, August 2021. (Revised November 2021.)
- 27 Feb 2017
- Research & Ideas
Reputation is Vital to Survival in Turbulent Markets
characterized quite often by turbulent situations. When you are negotiating in a turbulent environment, you feel reassured if the entity you are transacting with is likely to be around tomorrow. Otherwise, what’s the point of investing... View Details
Keywords: by Sean Silverthorne
- Blog
Leading Successful Digital Transformation
that focuses on the business problems or opportunities, and not on the technology or the latest buzzword. After all, digital strategy is all about strategy. When Ajay Banga became the CEO of Mastercard, he recognized that more than 85% of the View Details
- 15 Jul 2019
- Book
Many Executives Are Afraid of Finance. Here's How They Can Gain Confidence
diligence a critical part of any acquisition process. The problem doesn’t stop with the seller. Typically, investment bankers get paid only on completion, so they want you to make the deal. Even people within your company who have analyzed the View Details
Keywords: by Dina Gerdeman
- 02 Oct 2017
- What Do You Think?
Do Bitcoin and Digital Currency Have a Future?
specific use of the asset class when he observed that a possible use of Bitcoin could be “hedge funds betting on sovereign debt defaults.” Charles Sabatier III added that Bitcoin is the most secure financial network in the world. “The infrastructure that processes... View Details
- Web
Your Social Entrepreneurship checklist | Social Enterprise | Harvard Business School
students. HealthLab: A new University-wide accelerator for student ventures, HealthLab brings together students and postdocs from across the Harvard ecosystem to solve challenges in public and planetary health. Legal support: Harvard Law School View Details
- 09 Dec 2019
- Research & Ideas
Identify Great Customers from Their First Purchase
Testing data on 13,000 shoppers To show how the model works, Ascarza and Padilla fed it some customer data supplied by an international retailer that sells its own brand of beauty products exclusively in its stores and on its website. This included about four years of... View Details