Tech - Publications - Faculty & Research

When Technology Gets Ahead of Society

New technologies can be unsettling for industry incumbents, regulators, and consumers, because norms and institutions for dealing with them don't yet exist. Interestingly, businesspeople in emerging economies face similar challenges: The rules are unclear and... View Details

Web

Technology & Operations Management - Faculty & Research

Kerrissey April 2025 (Revised April 2025) Case JPMorganChase: Leadership in the Age of GenAI By: Iavor I. Bojinov , Karim R. Lakhani and David Lane 2024 Book Smart Rivals: How Innovative Companies Play Games That Tech Giants Can't Win By:... View Details

03 Oct 2023
HBS Case

Layoffs Can Be Bad Business: 5 Strategies to Consider Before Cutting Staff

corresponding increases in interest rates prompt fears of a recession. Indeed, a recent Harvard Business School case study details how four tech giants laid off almost 40,000 workers between November 2022 and March 2023. But an... View Details

Keywords: by Ben Rand; Telecommunications; Technology; Financial Services; Manufacturing

Web

Harvard Business School Online Courses & Learning Platforms

Choose a subject area: Digital Transformation Marketing Business Essentials Leadership & Management Entrepreneurship & Innovation Strategy Finance & Accounting Business in Society Now Offering Launching Tech Ventures On-Demand – Start... View Details

22 May 2019
Research & Ideas

Forgiving Student Loan Debt Leads to Better Jobs, Stronger Consumers

hanging over them. Helping people out with their loans allows them to make better decisions.” More borrowers are defaulting on student loans Billionaire tech investor Robert F. Smith pledged this week to donate about $40 million to pay... View Details

Keywords: by Dina Gerdeman

26 Mar 2024
Research & Ideas

How Humans Outshine AI in Adapting to Change

says. “All managers want these systems to be adaptive, intuitive, and have broad applications. Our work identifies a key reason why that's still hard.” You Might Also Like: How Will the Tech Titans Behind ChatGPT, Bard, and LLaMA Make... View Details

Keywords: by Rachel Layne; Technology; Information Technology

Web

Insights & Advice - Recruiting

Interns Make an Impact at Emerson Collective 26 Jan 2024 Becca Carnahan Student & Alumni Stories 05 May 2025 Shira Amat Meet the Tech Club Meet the Tech Club Meet the Tech Club... View Details

Profile

Jean Luo

to do that.” “Once I started focusing on my next steps after Outdoor Pass, I became open to a lot of different ideas,” says Jean. “I went through a process of determining what I want to do and what I feel most excited about, ultimately focusing on entrepreneurial... View Details

Keywords: Tech; Tech

09 Jan 2024
In Practice

Harnessing AI: What Businesses Need to Know in ChatGPT’s Second Year

Also Like: How Will the Tech Titans Behind ChatGPT, Bard, and LLaMA Make Money? Is AI Coming for Your Job? How Should Artificial Intelligence Be Regulated—if at All? Feedback or ideas to share? Email the Working Knowledge team at... View Details

Keywords: by Rachel Layne; Information Technology

22 Feb 2024
Research & Ideas

How to Make AI 'Forget' All the Private Data It Shouldn't Have

mitigate those mistakes. You Might Also Like: How Will the Tech Titans Behind ChatGPT, Bard, and LLaMA Make Money? How Should Artificial Intelligence Be Regulated—if at All? Is AI Coming for Your Job? Feedback or ideas to share? Email the... View Details

Keywords: by Rachel Layne; Technology; Information Technology

Web

Middle East & North Africa - Global

Jordan. The case explores platform strategy, influencer ecosystems, customer experience differentiation, and internationalization challenges in emerging markets. It is ideal for teaching courses in digital strategy, global entrepreneurship, scaling View Details

05 May 2014
Research & Ideas

Reflecting on Work Improves Job Performance

perform better afterward." A field experiment The final study tested the hypotheses in the real-world setting of Wipro, a business-process outsourcing company based in Bangalore, India. The experiment was conducted at a tech support call... View Details

Keywords: by Carmen Nobel

15 Aug 2023
HBS Case

(Virtual) Reality Check: How Long Before We Live in the 'Metaverse'?

The recent rollout of ChatGPT by OpenAI has set the world abuzz about the potential of artificial intelligence. But whatever happened to the last tech phenomenon, the “metaverse”? The once-heavily hyped future of immersive 3D technology... View Details

Keywords: by Jay Fitzgerald; Technology; Computer; Information Technology

22 Aug 2016
Research & Ideas

Master the One-on-One Meeting

Whether you’re a CEO or a line manager, your team is just as important as a group as its members are as individuals. Today’s tech companies offer many perks to attract and retain the best employees. We offer competitive salaries, training... View Details

Keywords: by Julia B. Austin

Web

South Asia - Global

TeamLease: Putting India to Work (II) Legally; Pratham – Every Child in School and Learning Well; Naina Lal Kidwai: Investing in Her Country; Tech Mahindra and the Acquisition of Satyam Computers (A); HN Agri Serve : Growing Prosperity as... View Details

July 2020
Case

Super 30: Educating the Elite Poor

By: Prithwiraj Choudhury, Tarun Khanna and Shreya Ramachandran

In the summer of 2019 in New Delhi, S K Shahi and his daughter, Meenakshi, faced a difficult problem. India had 19 centers of their non-profit, the Center for Social Responsibility and Leadership. Also called the 'Super 30' program, this offered free training for... View Details

Keywords: Non-profit; Inclusive Growth; Education; Higher Education; Diversity; Nonprofit Organizations; Operations; Expansion; Geographic Location; Strategy; Decision Making; India

Citation

Educators

Purchase

July–August 2018
Article

When Technology Gets Ahead of Society

By: Tarun Khanna

New technologies can be unsettling for industry incumbents, regulators, and consumers, because norms and institutions for dealing with them don’t yet exist. Interestingly, businesspeople in emerging economies face similar challenges: The rules are unclear and... View Details

Keywords: Technological Innovation; Society; Situation or Environment; Infrastructure; Entrepreneurship; Performance Effectiveness; Cooperation

Citation

Find at Harvard

Register to Read

02 May 2023
What Do You Think?

How Should Artificial Intelligence Be Regulated—if at All?

humanity. Clearly, AI is a big deal with large potential benefits and, at the moment, largely unknown risks for society. It will get more important fast. Why? Two tech giants, Microsoft and Google, are competing for first-mover advantage... View Details

Keywords: by James Heskett; Information Technology; Technology

May 2025
Case

Windsurf and the AI Code Assistant Market

By: Suraj Srinivasan, Sudhanshu Nath Mishra and Radhika Kak

In April 2025, the founding team of Windsurf, an AI start-up specializing in code generation gathered in Mountain View, California, to assess its remarkable year of growth. The company had scaled from a niche GitHub Copilot alternative to a breakout player with over... View Details

Keywords: AI and Machine Learning; Venture Capital; Innovation Leadership; Technological Innovation; Business Growth and Maturation; Competition; Business Strategy; Technology Industry; United States

Citation

Educators

Purchase

December 2023 (Revised January 2025)
Case

Research In Motion: Launching and Scaling the World's First Smartphone Empire (A)

By: Tatiana Sandino and Samuel Grad

In 2005, Research In Motion’s (RIM) BlackBerry smartphone was a sensation. After its launch in 1999, the groundbreaking BlackBerry had captured the hearts and minds of corporate America through its secure wireless email service. The device was so addictive and... View Details