Filter Results:
(906)
Show Results For
- All HBS Web
(906)
- News (128)
- Research (671)
- Events (6)
- Multimedia (5)
- Faculty Publications (367)
Show Results For
- All HBS Web
(906)
- News (128)
- Research (671)
- Events (6)
- Multimedia (5)
- Faculty Publications (367)
- 24 Mar 2020
- Research & Ideas
These Coronavirus Heroes Show Us How Crisis Leadership Works
of Walmart, faces a different set of challenges. While other retailers are rapidly cutting staff, he and his team need 150,000 temporary workers to keep up with the near-term demand for basic food, beverages, and supplies. With suppliers... View Details
- 01 Mar 2004
- What Do You Think?
Are Customer Loyalty Initiatives Worth the Investment?
to let customers acquire points or miles or any loot unconnected to the product they are using . . . It's about customers and suppliers caring for each other's success." As Alan de Winter put it, "A consistently well-delivered... View Details
Keywords: by James Heskett
- 06 Aug 2018
- Research & Ideas
Supersmart Manufacturing Tools are Lowering Prices on TVs, Bulbs, and Solar Panels
likely already facing or soon will face commoditization pressures because there just aren’t many entry barriers that can protect you. If your suppliers are in this position, it may actually help you over the short term, but you really... View Details
- 11 Apr 2007
- Research & Ideas
Adding Time to Activity-Based Costing
suppliers and customers to reduce demands on capacity throughout the supply chain, introducing menu-based pricing in which customers pay for the features and services they use, while other customers receive discounts because they have... View Details
Keywords: by Sarah Jane Gilbert
- 23 Sep 2014
- First Look
First Look: September 23
adherence to the global labor standards embodied in codes of conduct imposed by multinational buyers. We find that suppliers are more likely to adhere when they are embedded in states that participate actively in the International Labour... View Details
Keywords: Sean Silverthorne
- 12 Oct 1999
- Research & Ideas
Value Judgments: Business Ethics Across Borders
back to the time of Confucius," says Paine, "the primacy of personal relationships and interpersonal reciprocity has been paramount in China. This poses a problem for those who want to use strictly market criteria when choosing View Details
Keywords: by Judith A. Ross
- 02 Feb 2015
- Research & Ideas
Disruptors Sell What Customers Want and Let Competitors Sell What They Don’t
customers. By having each company specialize in one activity, the companies together do everything more efficiently for the customer. Of course, managing all of these different suppliers of services can be a hassle for consumers.... View Details
Keywords: by Michael Blanding
- 05 Nov 2019
- Blog Post
Environmental Change and Ground-level Impact
suppliers and equipment manufacturers. I also try to make sure there’s coherence across the organization in terms of operations, planning, and strategy, because we have many different teams, each of which is focused on its particular... View Details
- 01 Apr 1998
- News
New Releases
capacity, and identify where improvements in quality and productivity will have the highest payoffs. The authors reveal how managers can conduct fact-based negotiations with customers and suppliers - concerning price, product features,... View Details
- 01 Jun 2016
- News
Case Study: On the Table
possible, then a change in your business model may be necessary. Go local: pre-sent choices to customers only from local suppliers so that the delivery and logistics is managed by the seller, but monitored and guaranteed by the e-commerce... View Details
- 24 Feb 2014
- Research & Ideas
Busting Six Myths About Customer Loyalty Programs
such as hotels, restaurants, and theme parks and (2) "individual shopper targeted" offers, whereby each shopper regularly receives an extensive set of tailor-made coupons predominantly paid for by supplier brand-owners. The... View Details
- 02 Sep 2019
- What Do You Think?
Are Overlooked Forces Shielding the US from Severe Economic Downturns?
of “just in time” inventory management that led to greater speed and dependability among manufacturers and suppliers of logistics services to companies like Toyota and others. Of course, the concept was facilitated by the internet. What... View Details
- 01 Jun 2017
- News
Case Study: Something New
creating the best cost structure in the market. But the company wanted to compete primarily on quality not price. To that end, it struck exclusive deals with suppliers and marketing partners. Where they are today: The company continues to... View Details
Keywords: April White
- 01 Jan 2003
- News
Lillian Lincoln Lambert, MBA 1969
investing $4,000 in savings and a $12,000 loan to found Centennial One. A supplier gave her ninety days of credit on vacuum cleaners, buffers, and chemicals. With a secretary and twenty part-time employees, Lambert focused at first on... View Details
- 05 Nov 2013
- First Look
First Look: November 5
global supply chains, but little is known about the factors that predict when supplier factories will comply with them. Regulation and governance scholarship suggests that factories' compliance with global labor standards depends on the... View Details
Keywords: Sean Silverthorne
- 03 Jan 2018
- What Do You Think?
In the Wake of #MeToo, Should Corporate Boards Hire Compliance Officers?
fired after their complaints have been lodged “confidentially.” Trust has suffered among employees, customers, and suppliers alike. This prompts the question of whether boards should hire compliance officers with independent status... View Details
Keywords: by James Heskett
- 11 May 2015
- Research & Ideas
A Road Map to Fix America’s Transportation Infrastructure
Any highway commuter who has wasted hours stuck in traffic can see the cracks in the United States' transportation system, as can any airline passenger who has been stranded overnight in an airport. Yet while many agree that the need for infrastructure change is... View Details
- 22 Dec 2003
- Research & Ideas
Why Negotiation is Like Jazz
negotiation requires adapting your communication acts to the most advantageous pattern. Learning The Notes Imagine you're a sales rep negotiating with the procurement manager of a professional services firm. Your company is the only View Details
Keywords: by Kathleen L. McGinn
- 29 Sep 2015
- First Look
September 29, 2015
or downstream suppliers depends crucially on the elasticity of demand for its final product. Moreover, a firm's propensity to integrate a given stage of the value chain is shaped by the relative contractibility of the stages located... View Details
Keywords: Sean Silverthorne
- 03 Mar 2015
- First Look
First Look: March 3
fail this test. They actively discourage providers from delivering value to their patients. We believe that reimbursement through bundled payments is the only approach that aligns providers, payers, and suppliers in a healthy competition... View Details
Keywords: Sean Silverthorne