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- All HBS Web (1,230)
- Faculty Publications (299)
- 07 Aug 2006
- Research & Ideas
Whatever Happened to Caveat Emptor?
national settings. These institutions influence how consumers rank their preferences over such product dimensions as quality versus price, personalized service versus anonymity, innovation versus risk. Q:... View Details
- Profile
Shabrina Jiva
and it's contagious — it inspires me to follow my dreams." HBS has added many special qualities of its own. "In France, professors tend to stay aloof. At HBS, their availability is amazing. They don't just teach me academically,... View Details
- 01 Jun 2000
- News
The Right Connections
particularly crucial; yet it is also difficult for external parties to assess the quality of a young firm." Higgins had noticed that in many pre-IPO discussions, venture capitalists would invariably ask company executives what firms they... View Details
Keywords: Judith A. Ross
- 08 Apr 2011
- News
Management Matters In Health Care, Too
MBA students alike, the implications of that view are huge. For policymakers, the message is that cost cutting alone does nothing to improve the quality of care and probably will reduce it. Is anyone in Washington listening? For MBA... View Details
- 04 Dec 2006
- Research & Ideas
The Money Connection—Understanding VC Networks
of geographic space in establishing networks." The Vital Network Venture capital shares some of the same qualities as the life sciences industry in terms of the crucial role played by networks, Stuart says. "Networks are... View Details
- 01 Sep 2007
- News
Club Leaders Get a Boost from Campus Conference
administrative overhead has fallen approximately 25 percent. “It’s an efficient, functional system,” he adds, citing the program’s capability in database management and automatic processing — two particularly useful qualities when it... View Details
- 18 May 2010
- First Look
First Look: May 18
role of the American Economic Association (AEA) in the market and focuses in particular on two mechanisms adopted in recent years at the suggestion of our committee. First, job market applicants now have a signaling service to send an... View Details
Keywords: Martha Lagace
- Student-Faculty-Profile
Michelle Shell & Ryan Buell
anxiety impacts the quality of a financial planning experience and the integrity of the resulting financial plan, both of which will impact customer satisfaction. The financial services industry has... View Details
- 07 Mar 2017
- News
From Harvard to INSEAD: Change Management in a Disruptive World
feel too weak and naked when disruptions come out. It’s a support, a strong one, but surely not an answer. The rest is up to each of us to shape and create.” On the qualities of leadership: “The great leaders of tomorrow will be people... View Details
Keywords: Educational Services
- 01 Oct 1998
- News
A Community Investment
business and its leaders can no longer afford to be one-dimensional and narrow in focus. Business executives need to broaden the definition of their fiduciary duties in their business practices and ask themselves how their products and View Details
- 21 Aug 2000
- Research & Ideas
Faculty Research Looks to Latin America
markets." The War For Talent Professor Ashish Nanda teaches Professional Services as well as Leadership, Values and Decision Making. His research focuses on managing professional service firms. Current... View Details
Keywords: by Martha Lagace
- 22 Feb 2016
- Research & Ideas
The ‘Mother of Fair Trade’ was an Unabashed Price Protectionist
Sawyer adds, “Gleason and others argued that their version of fair trade—albeit domestic oriented—offered higher wages, better services, and quality guarantees.” Prior to Gleason entering the scene, fair trade efforts had fallen flat.... View Details
- 05 Jun 2000
- What Do You Think?
What’s Happening to Our Patience?
a gas station? If that is the case, why does it tick so rapidly when we use our PC? And what does this say about the future quality of work employing information technology? Or the patience of people engaged in such work? Or the impact... View Details
Keywords: by James Heskett
- 21 Jun 2011
- First Look
First Look: June 21
excessive economic concentration, so lucidly and incisively analysed here, are not limited to the financial services industry. For the problem is now widespread: while five firms control 80% of the banking industry, a similar or greater... View Details
Keywords: Sean Silverthorne
- Profile
Maura Sullivan
Maura Sullivan sees in HBS many of the same qualities that had attracted her to the U.S. Marine Corps. "Choosing the right branch of the armed services was easy," Maura says. "I liked the... View Details
- Web
Executive Education Courses - Institute For Strategy And Competitiveness
your organization's strategic agenda. Key Benefits Focused on improving the quality and delivery of health care, Value Measurement for Health Care provides more efficient and more cost-effective approaches to measuring patient outcomes,... View Details
- 01 Feb 1997
- News
Herzlinger on Health Care: Revolution in Evolution
The Bulletin recently spoke with Regina E. Herzlinger, the School's Nancy R. McPherson Professor of Business Administration, about her new book, Market-Driven Health Care: Who Wins, Who Loses in the Transformation of America's Largest View Details
- 01 Dec 2020
- News
AI Enhances Diagnostic Care
exposure by distinguishing the thicker parts of a person’s body from the thinner areas that need less radiation. This limits exposure and thus, provides a safer and better service to patients,” Tantawy explains. “Also, in whole-body... View Details
Keywords: Jennifer Gillespie
- 23 Jan 2020
- Research & Ideas
Businesses Need a 'Catalyst' to Make CSR Practices Stick
Many companies follow a tried-and-true approach to pursuing corporate social responsibility practices. They set aside a certain amount per year to fund a CSR office, which then tries to help clean up the environment or improve the quality... View Details
Keywords: by Michael Blanding
- 28 Jan 2013
- Research & Ideas
Helping Yelp Create More Accurate Reviews
Revenue: The Case of Yelp.com, which explored how restaurant reviews on Yelp affect their bottom lines.) Reviewing The Reviewers After spending some time on Yelp, Luca questioned whether the site's star-based rating system (five stars for the best) truly reflected the... View Details