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  • 2023
  • Working Paper

The Impact of Unionization on Consumer Perceptions of Service Quality: Evidence from Starbucks

By: Isamar Troncoso, Minkyung Kim, Ishita Chakraborty and SooHyun Kim
The US has seen a rise in union movements, but their effects on service industry marketing outcomes like customer satisfaction and perceptions of service quality remain understudied. In this paper, we empirically study the impact on customer satisfaction and... View Details
Keywords: Labor Unions; Customer Satisfaction; Perception; Public Opinion; Employees; Food and Beverage Industry
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  • October, 2023
  • Article

Cleaning Up the Great Lakes: Housing Market Impacts of Removing Legacy Pollutants

By: Alecia Cassidy, Robyn C. Meeks and Michale R. Moore
The Great Lakes and their tributaries make up the largest freshwater system on the planet, providing drinking water and recreational value to millions of people. Yet manufacturing plants left a legacy of toxic pollutants in the region, tarnishing it as part of the... View Details
Keywords: Valuation Of Environmental Effects; Housing Demand; Water Pollution; Water Quality; Infrastructure; Pollution; Consumer Behavior
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  • February 2022
  • Article

Borrowing to Save? The Impact of Automatic Enrollment on Debt

By: John Beshears, James J. Choi, David Laibson, Brigitte C. Madrian and William L. Skimmyhorn
Does automatic enrollment into a retirement plan increase financial distress due to increased borrowing outside the plan? We study a natural experiment created when the U.S. Army began automatically enrolling newly hired civilian employees into the Thrift Savings Plan.... View Details
Keywords: Retirement Savings; Automatic Enrollment; Choice Architecture; Nudge; Financial Distress; Retirement; Saving; Borrowing and Debt; Behavior
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  • 1995
  • Chapter

Negotiating Rationally: The Power and Impact of the Negotiator's Frame

By: M. A. Neale and M. H. Bazerman
Keywords: Negotiation Style; Power and Influence
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  • January 2010
  • Teaching Note

Youth Villages: The challenges of scaling a nonprofit with government as the primary funding source (TN)

By: Allen S. Grossman
Teaching Note for [309007]. View Details
Keywords: Problems and Challenges; Nonprofit Organizations; Emotions; Behavior; Cost; Growth and Development Strategy; Age; Business and Government Relations
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  • 29 Apr 2020
  • Book

The Key to Powerful Social Change: Small Villages

Who will solve the great problems facing humanity, a list of critical issues that only begins with the current pandemic? In the interview below, Rosabeth Moss Kanter discusses her recent book, Think Outside the Building, and her view that solutions are most likely to... View Details
Keywords: by Dina Gerdeman
  • 09 Aug 2024
  • Blog Post

Addressing Inequities in Education: Social Enterprise Summer Fellow Amal Tariq (MBA 2025)

organizations driving systemic changes in public education. City Fund partners with local leaders across the country to build innovative public school systems aimed at moving children out of poverty and into thriving adult lives. My role this summer involves supporting... View Details
  • Web

Social Entrepreneurship and Systems Change (SESC) - Course Catalog

the role of positive deviance in identifying workable solutions. Building and Scaling Social Enterprises : The steps to build social enterprises from identifying the right... View Details
  • 18 Apr 2023
  • Research & Ideas

What Happens When Banks Ditch Coal: The Impact Is 'More Than Anyone Thought'

Consumers who are eager to mitigate climate change can take many actions, such as reducing the number of airline flights they take or installing solar panels on their homes. But the planet is in a race against time, and individual action alone won’t help most countries... View Details
Keywords: by Barbara DeLollis; Financial Services; Mining
  • 20 Jun 2011
  • Lessons from the Classroom

Fame, Faith, and Social Activism: Business Lessons from Bono

escalating, high-profile campaign against Third World debt, poverty, war and disease. “Any CEO who thinks his or her job is about maximizing shareholder value is living in the past.” Koehn, a Harvard Business School historian who has studied View Details
Keywords: by Kim Girard; Entertainment & Recreation
  • 2007
  • Report

Aggregating Impact: A Funder's Guide to Mission Investment Intermediaries

By: Mark R. Kramer and Sarah E. Cooch
Despite the wide range of impact investment intermediaries that are available and the advantages they can offer, many funders remain unaware of this growing trend to deliver both social impact and financial returns. This study from 2007 provides an overview of these... View Details
Keywords: Financial Intermediaries; Foundations; Impact Investment; Development Economics; Mission and Purpose; Investment; Strategy
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  • 2021
  • Case

Starbucks: Opposing a Local Tax to Address Homelessness while Promoting Social Justice

By: Andrew J. Hoffman
In 2018, the Seattle City Council unanimously voted 9-0 for a tax that would require companies whose annual revenue surpassed $20 million to pay the city $275 per employee per year. The tax money would then be used to combat homelessness in Seattle. In response,... View Details
Keywords: Taxation; City; Welfare; Wealth and Poverty; Corporate Social Responsibility and Impact; Seattle
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  • September 1979
  • Article

Impacts of Perceived Environmental Variability of Patterns of Work-Related Communication

By: Michael Tushman
Keywords: Communication; Perception
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  • August 1992
  • Article

Negotiating Rationally: The Power and Impact of the Negotiator's Frame

By: M. A. Neale and Max Bazerman
Keywords: Negotiation; Power and Influence
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  • April 1, 2020
  • Article

Coronavirus Is Putting Corporate Social Responsibility to the Test

By: Mark R. Kramer
A great many large companies talk about their values, or about how much they care for their employees and other stakeholders. The coronavirus crisis is the time for them to make good on that commitment. The author offers some things that corporations can do to help... View Details
Keywords: Health Pandemics; Corporate Social Responsibility and Impact
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  • 22 Feb 2000
  • Research & Ideas

Social Capital Markets: Creating Value in the Nonprofit World

The Harvard Business School Initiative on Social Enterprise is embarking on a new intellectual endeavor to understand a fast-changing and fertilearena — the Social Capital Markets. For years, money given to... View Details
Keywords: by Anne Kavanagh
  • Web

Leadership Collaborative | Social Enterprise | Harvard Business School

designed for alumni in social impact sectors including nonprofit, public service, social entrepreneurship, and philanthropy. It is not designed for professionals in View Details
  • 17 Sep 2018
  • Working Paper Summaries

The Impact of Penalties for Wrong Answers on the Gender Gap in Test Scores

Keywords: by Katherine B. Coffman and David Klinowski; Education
  • Web

Nonprofit Strategy & Governance | Social Enterprise | Harvard Business School

other-regarding behavior, we fielded an experiment through a text-to-give campaign in Greece. How Social Entrepreneurs Zig-Zag Their Way to Impact at Scale By: V. Kasturi... View Details
  • June 26, 2019
  • Article

The Biggest Mistakes Companies Make With Corporate Social Responsibility

By: Rosabeth Moss Kanter
There’s almost nothing worse for the corporate ego than thinking that you’re doing good and should be appreciated for it, only to find that you’re pilloried instead. The public doesn’t believe you, the community doesn’t want you, and your own employees won’t defend... View Details
Keywords: Corporate Social Responsibility and Impact; Leadership; Change; Business and Community Relations
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