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  • All HBS Web  (1,505)
    • People  (4)
    • News  (435)
    • Research  (946)
    • Events  (13)
    • Multimedia  (1)
  • Faculty Publications  (568)
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  • Web

HBS - Financials | Supplemental Financial Information

Activity & Cash Flows Consolidated Balance Sheet Supplemental Financial Information Supplemental Financial Information Revenues HBS funds its operations with cash from three primary sources: MBA tuition and fees; earned income from... View Details
  • 13 Jul 2010
  • First Look

First Look: July 13

world-class, global retail organization. Giant's ability to understand the customer and move him/her up-market has driven both sales growth and profitability (e.g., average sales prices in 2006, 2007, and 2008 were $325, $345, and $360... View Details
Keywords: Martha Lagace
  • 09 Mar 2015
  • News

Professor Emeritus Walter J. Salmon Dies at 84

Keywords: Miscellaneous Store Retailers; Miscellaneous Store Retailers
  • 01 Mar 2018
  • News

Every Trick in the Book

moment, the model for Barnes & Noble, a venerable but struggling small chain, which that year sold its single remaining location on Fifth Avenue in New York to a bookseller named Leonard Riggio. But the retail landscape was already... View Details
Keywords: April White
  • 14 Jul 2020
  • Research & Ideas

Restarting Under Uncertainty: Managerial Experiences from Around the World

rapidly leveraging new ways of doing things, both from an operational and commercial standpoint, quickly became a number one priority. Keeping up to date with the latest governmental information was a useful starting point for many, but... View Details
Keywords: by Raffaella Sadun, Andrea Bertoni, Alexia Delfino, Giovanni Fassio, and Mariapaola Testa
  • 28 Mar 2024
  • Blog Post

IFC India: RMZ EcoWorld

million square feet of office space rented by companies like Honeywell and KPMG, EcoWorld features 134 thousand square feet of retail and other public spaces. During our tour, we saw first-hand how these public spaces were designed to... View Details
  • September 2020 (Revised February 2021)
  • Case

Zameer Kassam Fine Jewelry: Engaging Clients

By: Ryan W. Buell and Amy Klopfenstein
Zameer Kassam Fine Jewelry (ZKFJ) designs custom engagement rings that tell the story of a couple’s relationship. The case describes the company’s process for engaging clients, which has historically been a relatively offline, high-touch experience. Obliged by... View Details
Keywords: Customer Engagement; Service Delivery; Health Pandemics; Internet and the Web; Customer Satisfaction; Organizational Change and Adaptation; Growth and Development; Retail Industry
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Buell, Ryan W., and Amy Klopfenstein. "Zameer Kassam Fine Jewelry: Engaging Clients." Harvard Business School Case 621-043, September 2020. (Revised February 2021.)
  • 25 Mar 2019
  • Research & Ideas

The Secret Life of Supply Chains

direct-to-consumer or “Main Street” services (think retail and restaurants), which have the lowest average wages, $29,400. “We find that the supply chain economy is a distinct and large segment of the economy, and includes manufacturers... View Details
Keywords: by Michael Blanding; Manufacturing; Service
  • 01 Dec 2022
  • News

My First Job

did make sense and thus had my first lesson about COGS (cost of goods sold). It took me a few more months to earn enough for the bike. After that, whatever I desired beyond basics, I had to earn myself—including HBS, during which time I started a View Details
Keywords: Business Schools & Computer & Management Training; Educational Services
  • 18 Jul 2022
  • Research & Ideas

After the 'Crypto Crash,' What's Next for Digital Currencies?

has reinforced the perception of critics that markets for the digital currency—used primarily as an investment vehicle as it is not widely accepted as payment for goods and services—are little more than global casinos operating with... View Details
Keywords: by Christina Pazzanese, Harvard Gazette; Financial Services; Technology
  • Web

Judges - Alumni

Start-up culture and operations · Business model development · Team building and coaching · New business development Industry Consumer Products and Services (B2C), Technology Verticals Beauty, E-Commerce, FemTech, Lifestyles of Health and... View Details
  • January 2013 (Revised June 2018)
  • Case

Amazon, Apple, Facebook, and Google 2018

By: John Deighton and Leora Kornfeld
Four businesses had, by 2012, grown to dominate the infrastructure that all firms rely on to reach online customers. Will the balance of power among the four persist, will one take command at the expense of the other three, or are all four more vulnerable than they... View Details
Keywords: Internet and the Web; Competitive Advantage; Infrastructure; Mobile and Wireless Technology; Growth and Development; Retail Industry; Retail Industry; United States
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Deighton, John, and Leora Kornfeld. "Amazon, Apple, Facebook, and Google 2018." Harvard Business School Case 513-060, January 2013. (Revised June 2018.) (request a courtesy copy.)
  • 06 Dec 2017
  • What Do You Think?

Is It Time To Break Up Amazon, Apple, Facebook, or Google?

strong-arm suppliers and competitors As long as Amazon, Facebook, Google and Apple operate transparently and legally, I don’t think we need to worry. The speed with which innovation occurs and expands will almost certainly see competitors... View Details
Keywords: by James Heskett; Technology; Web Services
  • 18 Aug 2003
  • Research & Ideas

How New Managers Become Great Managers

made a series of upward and lateral moves that entailed a number of tough assignments across many functional areas. Beginning as the director of regional operations in New England, this manager had profit and loss responsibility for fifty... View Details
Keywords: by Linda Hill
  • 07 Apr 2015
  • News

Warrior Spirit

the training grounds for the Evolve Fight Team, an elite group of nearly three dozen professional fighters. (Alongside ONE FC and Evolve, other ventures include Evolve University, the largest online site for training in martial arts, as well as Evolve Fight Gear, an... View Details
Keywords: Julia Hanna; Performing Arts, Spectator Sports, and Related Industries; Arts, Entertainment; Amusement, Gambling, and Recreation Industries; Arts, Entertainment; Technical and Trade Schools; Educational Services
  • 16 Dec 2021
  • Blog Post

African American Student Union Spotlight on STEM

into stages and understand what levers can be pulled at each. Afterwards, we analyze how each of those levers affect both the stage at hand and those stages surrounding it. I frequently see parallels to an engineer's approach to problem-solving in our View Details
  • 09 Jan 2006
  • Research & Ideas

When Benchmarks Don’t Work

proposition offered by the two clothing retailers is so different that one cannot learn much from comparing the aggregate cost of servicing customers at the two companies. Armani would probably not benefit from studying Wal-Mart's selling... View Details
Keywords: by Robert S. Kaplan; Service
  • Web

Understanding Entrepreneurial Opportunity in Kazakhstan - Global Activities 2020

Kazakhstani company to IPO? The decision was particularly difficult because of Kaspi.kz’s unique story. Pictured: Mikheil Lomtadze (MBA 2002) returned to the HBS classroom as a case protagonist. The private-equity-owned company had once been a traditional View Details
  • February 2018
  • Case

Montes Calcados: A Step Ahead

By: James L. Heskett and James T. Kindley
Montes Calçados (MC) is a well-known "fast-fashion" Brazilian manufacturer of casual, but fashionable, shoes for women aged 18–35 in major cities worldwide. To boost its declining revenues, MC must evaluate two growth options: whether to expand distribution online (at... View Details
Keywords: Brands and Branding; Distribution Channels; Growth and Development Strategy; Marketing Strategy; Global Range; Retail Industry; Retail Industry
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Heskett, James L., and James T. Kindley. "Montes Calcados: A Step Ahead." Harvard Business School Brief Case 918-513, February 2018.
  • Web

General Management Awards & Honors - Faculty & Research

2021 Case Centre Award in the Production and Operations Management category for “Ant Financial (A)” with Feng Zhu, Ying Zhang, Anthony K. Woo, and Nancy Hua Dai (HBS Case 617-060). George A. Riedel : Named a Henry B. Arthur Fellow in... View Details
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