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Show Results For
- All HBS Web
(773)
- News (303)
- Research (358)
- Events (3)
- Multimedia (16)
- Faculty Publications (208)
- Web
Courses by Title - Course Catalog
Economy Sophus A. Reinert Fall 2025 Q1Q2 3.0 Challenges and Opportunities in the Restaurant Industry General Management, Entrepreneurial Management Michael S. Kaufman , Andy Pforzheimer Spring 2026 Q3Q4 3.0 Changing the World: Life... View Details
- 01 Sep 2011
- News
The Spangler Effect
away,” says Todd Mulder, food services general manager for Restaurant Associates, the hospitality firm that manages all campus food operations. “They are impressed that you can get sushi made to order,” in addition to soups, sandwiches, a... View Details
- 30 Mar 2017
- News
Negotiating Peace in Canada's Largest Rainforest
whenever you're going to build something that has never been built before. It's one thing to know exactly how something can work and to build the tenth franchise, or the hundredth, or the thousandth franchise restaurant under a model.... View Details
- 01 Jun 2017
- News
Alumni and Faculty Books for June 2017
changed over time is at odds with the evolutionary path taken by the Canadian system. The Underground Culinary Tour: How the New Metrics of Today’s Top Restaurants Are Transforming How America Eats by Damian Mogavero (MBA 1996) and Joseph... View Details
- 20 Feb 2018
- First Look
First Look at New Research and Ideas, February 20, 2018
Describes TelePizza, Spain's leading chain of pizza restaurants and delivery services. TelePizza has experienced rapid growth to 500 stores since its creation in 1987. The company went public on the Spanish stock market in late 1996.... View Details
Keywords: Sean Silverthorne
- 13 Feb 2019
- News
We’re All Going to Get Hacked
If you don’t fix it, you’re going to lose the trust. If you couldn’t go into a restaurant and trust the fact that the food had been prepared right. And that’s because there’s laws and regulations that come in there. We see View Details
- 13 Apr 2020
- Research & Ideas
Small Businesses Are Worse Off Than We Thought
If the COVID-19 crisis lasts four months, 65 percent of small retailers say there’s a good chance they’ll be forced to close permanently by the end of the year. Among restaurants and bars, 70 percent expect to go out of business if... View Details
- 13 Jan 2020
- Blog Post
Blending my Tech and Managerial Mindsets
means for them (Do I need to take an umbrella? How many diners will my restaurant get tomorrow? Should I close the airport ramp today and prepare for de-icing?). What part of your role is different from what you imagined it might be? The... View Details
- 21 May 2020
- Research & Ideas
Fighting the COVID Blues: Advice from Business Research
others. Material purchases are less satisfying than buying experiences like taking a trip or attending a show, Norton’s research shows. Even though vacations and restaurant outings may not be in the cards right now, we can still spend... View Details
Keywords: by Dina Gerdeman and Danielle Kost
- 09 Sep 2008
- First Look
First Look: September 9, 2008
note: http://harvardbusinessonline.hbsp.harvard.edu/ b01/en/common/item_detail.jhtml?id=209042 elBulli: The Taste of Innovation Harvard Business School Case 509-015 Ferran Adriá, chef at elBulli, the highest-ranked restaurant in the world... View Details
Keywords: Sean Silverthorne
- 01 Mar 2013
- News
Opening the Door
capital in the world. It's time we had some kind of a health-care/SEC equivalent. There are some encouraging trends in the private sector. For example, Sears Holdings Corporation and Darden Restaurants are now giving employees cash... View Details
- 20 Jan 2016
- Research & Ideas
Maybe Uber isn't God's Gift to Mankind
up premiums for everyone else,” Edelman says. “As an ordinary consumer, your rates will go up whether or not you ever use Uber yourself.” (In related research, Edelman argues that online travel intermediaries like Expedia end up inflating costs for consumers, as do... View Details
- 01 Dec 2005
- News
A Matter of Opinion
one’s employees. That’s pretty good!” That classmate, David Karam, who operates 135 Wendy’s restaurant franchises in five states, says of Navasky, “Vic really ventured into the lion’s den at OPM — we were a pretty conservative bunch. But... View Details
- 15 Dec 2015
- News
The Year in Ideas 2015
will continue to see creative uses. I predict we’ll see more and more ‘line-waiting tasks’ for restaurants that don’t take reservations and for product launches.” —Jamie Viggiano (MBA 2009), VP of marketing, TaskRabbit Professor Sandra... View Details
- 21 Dec 2010
- First Look
First Look: December 21
the final stages of a 10-year plan of rejuvenation under CEO Kim Lopdrup. When he took over as CEO in 2004 the chain was closing restaurants and suffering declining same-store sales and declining customer satisfaction. But in 2010, even... View Details
- 05 Mar 2020
- News
Green Light
It’s an almost unfathomable amount of daily production, but Lo puts it in perspective. “A single fast-food restaurant chain uses 300 million pounds a year of leafy greens alone,” she says. “A one-ton-a-day farm produces 740,000 pounds a... View Details
- 06 Sep 2005
- Research & Ideas
When Product Variety Backfires
example would be laptop computers that vary in configuration, with one having a CD-ROM and another having a wireless modem. Entrees in a restaurant would be another example. In these cases, choosing one alternative provides you with some... View Details
- 26 Jan 2016
- First Look
January 26, 2016
when cities can tolerate risk and when there is enough labor with low opportunity costs. We also report on an inexpensive Boston-based restaurant tournament, which yielded algorithms that proved reasonably accurate when tested... View Details
Keywords: Sean Silverthorne
- Web
Past Issues - Alumni
restaurant industry with Senior Lecturer Lena Goldberg and Visiting Lecturer Michael Kaufman Prognosis Professor Robert S. Huckman and Peter Slavin, president of Massachusetts General Hospital, on how the pandemic will transform the... View Details
- 09 Apr 2019
- First Look
New Research and Ideas, April 9, 2019
evening distributing excess food they had collected from local restaurants to the less fortunate people living under the Hauz Khas flyover in South Delhi. Four years later, this initiative had developed into The Robin Hood Army, an... View Details
Keywords: Dina Gerdeman