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Publications

Publications

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  • All HBS Web  (2,637)
    • People  (3)
    • News  (621)
    • Research  (1,524)
    • Events  (18)
    • Multimedia  (14)
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Show Results For

  • All HBS Web  (2,637)
    • People  (3)
    • News  (621)
    • Research  (1,524)
    • Events  (18)
    • Multimedia  (14)
  • Faculty Publications  (541)
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  • Program

Leading in the Digital Era

required for people to leverage those technologies? Blending explorations of technology, organizational transformation, and leadership, this program will help you master the mindset, capabilities, and practices required to drive your... View Details
  • 2008
  • Book

Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage

By: James L. Heskett, W. Earl Sasser Jr. and Joe Wheeler
Hundreds of large organizations worldwide have used the groundbreaking Service Profit Chain to improve business performance. Now The Ownership Quotient reveals the next generation of the chain: customer and employee "owners" of your business. Employee-owners exhibit... View Details
Keywords: Customer Satisfaction; Organizational Change and Adaptation; Customer Ownership; Employee Ownership; Competitive Advantage; Value Creation
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Heskett, James L., W. Earl Sasser Jr., and Joe Wheeler. Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage. Harvard Business Press, 2008.
  • 2010
  • Working Paper

The Mirroring Hypothesis: Theory, Evidence and Exceptions

By: Carliss Y. Baldwin
The mirroring hypothesis predicts that the organizational patterns of a development project (e.g. communication links, geographic collocation, team and firm co-membership) will correspond to the technical patterns of dependency in the system under development. Scholars... View Details
Keywords: Infrastructure; Product Design; Organizational Design; Practice; Groups and Teams; Social and Collaborative Networks; Information Technology
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Baldwin, Carliss Y. "The Mirroring Hypothesis: Theory, Evidence and Exceptions." Harvard Business School Working Paper, No. 10-058, January 2010. (Revised June 2010.)
  • 07 Feb 2007
  • Research & Ideas

Dividends from Schumpeter’s Noble Failure

Business Cycles was Joseph Schumpeter's least successful book when measured by its professed aims and several other yardsticks. Yet the book contains two vital aspects that have largely been overlooked. First, the prodigious research that... View Details
Keywords: by Thomas K. McCraw
  • 06 Jul 2009
  • Research & Ideas

Conducting Layoffs: ’Necessary Evils’ at Work

tasks in a different domain: international management. His current research project examines the challenges that foreigners face in adopting practices central to effective management in their new national... View Details
Keywords: by Martha Lagace

    Overcrowded – Designing Meaningful Products in a World Awash with Ideas

    We live in a world awash with ideas. Thanks to the web and to powerful ideation approaches such as open innovation, design thinking, or crowdsourcing, organizations have today easy access to an unprecedented amount of novel concepts. In this context, what... View Details

    • November–December 2024
    • Article

    How to Avoid the Agility Trap

    By: Jianwen Liao and Feng Zhu
    Agility is all the rage in strategy circles these days. According to conventional wisdom, organizations should rapidly react to technological advances, new market dynamics, and shifting consumer preferences. But in practice this is nearly impossible to pull off,... View Details
    Keywords: Organizational Change and Adaptation; Competitive Advantage; Growth and Development Strategy; Business Model
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    Liao, Jianwen, and Feng Zhu. "How to Avoid the Agility Trap." Harvard Business Review 102, no. 6 (November–December 2024): 126–133.
    • Fall 2021
    • Article

    When to Go and How to Go? Founder and Leader Transitions in Private Equity Firms

    By: Josh Lerner and Diana Noble
    Leadership transition in private equity firms is an understudied field, despite the important, albeit controversial, role such firms play in developed economies. We analyzed 260 firms in an empirical study, supplemented by qualitative interviews with a small sample of... View Details
    Keywords: Leadership Transition; Private Equity; Leadership; Management Succession; Analysis
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    Lerner, Josh, and Diana Noble. "When to Go and How to Go? Founder and Leader Transitions in Private Equity Firms." Journal of Alternative Investments 24, no. 2 (Fall 2021): 9–30.
    • 2010
    • Working Paper

    A New Paradigm of Individual, Group and Organizational Performance

    By: Werner Erhard, Michael C. Jensen and The Barbados Group
    "The committee is therefore unable to draw conclusions, based on scientific evidence, on what does or does not work to enhance organizational performance" —Committee on Techniques for the Enhancement of Human Performance of the U.S. National Research Council Commission... View Details
    Keywords: Organizations; Performance Improvement; Research; Opportunities
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    Erhard, Werner, Michael C. Jensen, and The Barbados Group. "A New Paradigm of Individual, Group and Organizational Performance." Harvard Business School Working Paper, No. 11-006, July 2010.
    • 08 Apr 2011
    • Working Paper Summaries

    Delay as Agenda Setting

    Keywords: by James J. Anton & Dennis A. Yao
    • 2012
    • Working Paper

    Do Market Leaders Lead in Business Process Innovation? The Case(s) of E-Business Adoption

    By: Kristina S. McElheran
    This paper explores the relationship between market position and business process innovation. Prior research has focused on the alignment between new technologies and the internal capabilities of firms to pursue them. I extend the investigation to include external... View Details
    Keywords: Investment; Technological Innovation; Leadership; Business Processes; Behavior; Motivation and Incentives; Technology Adoption; Manufacturing Industry; United States
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    McElheran, Kristina S. "Do Market Leaders Lead in Business Process Innovation? The Case(s) of E-Business Adoption." Harvard Business School Working Paper, No. 10-104, June 2010. (Revised April 2011, October 2012.)
    • May – June 2011
    • Article

    Too Many Cooks Spoil the Broth: How High Status Individuals Decrease Group Effectiveness

    By: Boris Groysberg, Jeffrey T. Polzer and Hillary Anger Elfenbein
    Can groups become effective simply by assembling high status individual performers? Though an affirmative answer may seem straightforward on the surface, this answer becomes more complicated when group members benefit from collaborating on interdependent tasks.... View Details
    Keywords: Groups and Teams; Equity; Theory; Human Resources; Integration; Body of Literature; Performance Effectiveness; Status and Position; Experience and Expertise
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    Groysberg, Boris, Jeffrey T. Polzer, and Hillary Anger Elfenbein. "Too Many Cooks Spoil the Broth: How High Status Individuals Decrease Group Effectiveness." Organization Science 22, no. 3 (May–June 2011): 722–737.
    • 25 Aug 2015
    • First Look

    First Look Tuesday

    announcement-leading to even greater use of the same production tool. Two controlled lab studies replicate our main findings and show that behavioral biases, not rational expectations, drive the effect. Our research contributes not only... View Details

      Teaming

      New breakthrough thinking in organizational learning, leadership, and change

      Continuous improvement, understanding complex systems, and promoting innovation are all part of the landscape of learning challenges... View Details

      • March 2007 (Revised April 2007)
      • Case

      The University of Utah and the Computer Graphics Revolution

      By: H. Kent Bowen and Courtney Purrington
      Computer science departments were new to universities in the 1960s, and the one created at the University of Utah by David Evans and Ivan Sutherland had a research mission to invent the field of computer graphics. Details the research process that led to many of the... View Details
      Keywords: Engineering; Entrepreneurship; Management Practices and Processes; Mission and Purpose; Research and Development; Technology Adoption; Computer Industry; Education Industry; Utah
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      Bowen, H. Kent, and Courtney Purrington. "The University of Utah and the Computer Graphics Revolution." Harvard Business School Case 607-036, March 2007. (Revised April 2007.)
      • Web

      Admissions & Financial Support - Doctoral

      Admissions & Financial Support Your Journey Starts Now Application Requirements HBS admits a talented class of intellectually curious applicants from diverse backgrounds every year. We search for individuals who want to influence the world of View Details
      • 2006
      • Book

      Service Productivity Management: Improving Service Performance Using Data Envelopment Analysis

      By: H. David Sherman and Joe Zhu
      Here is an in-depth guide to the most powerful available benchmarking technique for improving service organization performance—Data Envelopment Analysis (DEA). The book outlines DEA as a benchmarking technique, identifies high cost service units, isolates specific... View Details
      Keywords: Data Envelopment Analysis; Economics; Operations; Mathematical Methods
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      Sherman, H. David, and Joe Zhu. Service Productivity Management: Improving Service Performance Using Data Envelopment Analysis. Boston, MA: Springer, 2006.
      • 11 Feb 2015
      • HBS Seminar

      EVENT POSTPONED - Ohad Barzilay, Tel Aviv University

      • 26 Jan 2010
      • First Look

      First Look: Jan. 26

      integrating the latest research about the interplay between human behavior, societal needs, and regulatory institutions. The book concludes by setting out a potential research agenda for the social sciences.... View Details
      Keywords: Martha Lagace
      • 2010
      • Book

      The New Science of Retailing: How Analytics Are Transforming the Supply Chain and Improving Performance

      By: Marshall Fisher and Ananth Raman
      Retailers today are drowning in data but lacking in insight: They have huge volumes of information at their disposal. But they're unsure of how to sort through it and use it to make smart decisions. The result? They're struggling with profit-sapping supply chain... View Details
      Keywords: Profit; Knowledge Use and Leverage; Logistics; Supply Chain Management; Mathematical Methods; Retail Industry
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      Fisher, Marshall, and Ananth Raman. The New Science of Retailing: How Analytics Are Transforming the Supply Chain and Improving Performance. Harvard Business Press, 2010.
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