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  • All HBS Web  (2,480)
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  • All HBS Web  (2,480)
    • People  (8)
    • News  (936)
    • Research  (1,213)
    • Events  (2)
    • Multimedia  (7)
  • Faculty Publications  (225)
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  • 04 Nov 2014
  • First Look

First Look: November 4

conclude, after one century of banking crisis this is the best of times for Mexican banking. Publisher's link: http://www.library.hbs.edu/forms/purchaseform/ November 2014 Journal of Competition Law & Economics Leveraging Market Power... View Details
Keywords: Sean Silverthorne
  • 08 Aug 2005
  • Research & Ideas

A Balanced Scorecard Approach To Measure Customer Profitability

marketing, technical, and sales resources; extra post-sales support for installation, training, warranty, and field service; and liberal payment terms. While all of these services create value and loyalty among customers, none of them... View Details
Keywords: by Robert S. Kaplan
  • 28 Nov 2005
  • Research & Ideas

Unilever: Transformation and Tradition

job."1 It was remarkable that the corporate image of a company whose brands were so well known, and whose operations were so widespread, was so indistinct. There were times between the 1960s and 1990 when Unilever appeared amorphous.... View Details
Keywords: by Geoffrey Jones; Consumer Products
  • Web

2018 Financial Risk and Regulation Survey - Behavioral Finance & Financial Stability

experiences, but most were financial industry professionals located in the U.S.. More than 80% of the participants listed investment management, real estate, private equity, or banking as their industry. Figure 1: Share of Respondents by... View Details
  • 25 Jan 2010
  • Research & Ideas

A Macroeconomic View of the Current Economy

book, which grew out of background notes Moss wrote for his MBA students, is a nontechnical, accessible explanation of broad concepts such as "output," "money," and "expectations"—as well as more specific ones ranging from View Details
Keywords: by Sean Silverthorne
  • 19 Apr 2023
  • News

A Kick Start for Latin American Startups

capitalists not to get too involved in their portfolio, as it would be a waste of time and companies should be left to do their own thing. But this was a maturing VC ecosystem in Latin America, says Saggioro Leal. "We started to realize... View Details
Keywords: Maureen Harmon
  • 04 Sep 2019
  • Blog Post

A Guided Experience into the World of Entrepreneurship

people start companies, I knew that this was the best program for me.” Stan had already gained an impressive amount of experience at Microsoft where he worked on operating systems and with online payments technology, responsibilities that... View Details
  • 20 Dec 2017
  • Lessons from the Classroom

How to Design a Better Customer Experience

discovering design principles that can act as building blocks to a great product or service experience. The teaching note outlines three examples, using real stories from students to illustrate each one: Solve problems with empathy and... View Details
Keywords: by Dina Gerdeman; Health; Entertainment & Recreation
  • 12 Feb 2020
  • Blog Post

Trying Out New Career Options with SIPs (Short Intensive Programs)

that as a philanthropist, impact investor, board member, employee or corporate partner.   Fintech: Disruptions in Credit, Payments and Real Estate  Faculty: Marco Di Maggio  The advent of new technologies... View Details
  • 26 Feb 2008
  • First Look

First Look: February 26, 2008

time. Optimal Deterrence When Judgment-Proof Agents Are Paid in Arrears—With an Application to Online Advertising Fraud Author:Benjamin G. Edelman Abstract I develop a screening model with delayed payments and probabilistic delayed... View Details
Keywords: Martha Lagace
  • 11 May 2009
  • Research & Ideas

The IT Leader’s Hero Quest

frequently also, there is less time for making important decisions—not infrequently, they have to act in real time. With modern IT (with real time, Internet search, and social... View Details
Keywords: by Martha Lagace
  • 16 Apr 2020
  • Research & Ideas

Has COVID-19 Broken the Global Value Chain?

The coronavirus pandemic has not only disrupted lives and businesses, it has illuminated underlying fragilities in the global value chain (GVC) that drives economies around the world. The smartphone you use many times daily is a product... View Details
Keywords: by Sean Silverthorne
  • Web

Sustainable Business Strategy Course | HBS Online

Continued: The Business Model What Does the Research Say? Show Hide Details Concepts Infectious Change Public Goods Problems Cooperation in the Real Economy Expanding on Purpose Featured Exercises Public good simulation game Prisoner’s... View Details
  • Web

Entrepreneurship Course Online | HBS Online

idea, to gaining traction in the marketplace, to raising capital for your venture." Dates & Eligibility No current course offerings for this selection. Starting Aug 27 4 Weeks $1,850 + applicable international taxes Payment deadline... View Details
  • 16 May 2000
  • Research & Ideas

Getting the Message: How the Internet is Changing Advertising

last December, believes that "the real opportunity for the marketing industry lies in developing transactional-based models that enable consumer and client to work together more closely." HBS professor John A. Deighton agrees,... View Details
Keywords: by Susan Young
  • Web

Strategy Execution Online Course | HBS Online

while conserving scarce time and attention. Highlights The Benefits of Diagnostic Control Systems Putting the Three Wheels Back Together - Three Wheels of Profit Planning Schematic A Multidimensional Approach to Measurement Harnessing... View Details
  • 08 Apr 2019
  • Sharpening Your Skills

The Life of Luxury and How to Sell It

No Life is the New Aspirational Lifestyle It used to be that we equated power and prestige with a leisurely, luxurious lifestyle. Today, lack of leisure time may just be the real status symbol. Does Le... View Details
Keywords: by Sean Silverthorne; Auto; Retail; Fashion
  • 31 Mar 2023
  • Research & Ideas

Can a ‘Basic Bundle’ of Health Insurance Cure Coverage Gaps and Spur Innovation?

would make payments to health care providers on a risk-adjusted per-enrolled basis instead of a fee-for-service basis—as a tool to mitigate risks involved with centralized pricing and rate-setting. Evidence suggests that capitation can... View Details
Keywords: by Kasandra Brabaw; Insurance; Health
  • 11 Apr 2022
  • Research & Ideas

A World of Difference: What Keeps Companies from Becoming More Inclusive

awakening in the last couple years around diversity, equity, and inclusion in the workplace. Is this moment leading to real change, in your view? Frances Frei: I totally agree there’s been an awakening, and I think what’s different about... View Details
Keywords: by Jen McFarland Flint
  • 28 Mar 2012
  • What Do You Think?

Are Factory Jobs Important to the Economy?

manufacturing jobs as a share of total non-farm employment have fallen from 20% to 10% over the same time frame." Worse yet, there is the possibility that the jobs created today and tomorrow may not be as good as the factory jobs of the... View Details
Keywords: by James Heskett; Manufacturing
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