Quality Improvement - Publications - Faculty & Research

01 Oct 2001
What Do You Think?

Will Information Technology Really Turn Organizations Upside Down This Time?

command? Or for business? For years, W. Edwards Deming, the father of modern continuous quality improvement, had trouble convincing U.S. (as opposed to Japanese) auto manufacturers to implement the keys to View Details

Keywords: by James Heskett

Web

Executive Education Courses - Institute For Strategy And Competitiveness

your organization's strategic agenda. Key Benefits Focused on improving the quality and delivery of health care, Value Measurement for Health Care provides more efficient and more cost-effective approaches... View Details

2010
Working Paper

Making the Numbers? 'Short Termism' and the Puzzle of Only Occasional Disaster

By: Nelson P. Repenning and Rebecca Henderson

Much recent work in strategy and popular discussion suggests that an excessive focus on "managing the numbers"—delivering quarterly earnings at the expense of longer-term investments—makes it difficult for firms to make the investments necessary to build competitive... View Details

Keywords: Investment; Performance Improvement; Competitive Advantage; Earnings Management; Management Practices and Processes; Revenue; Quality; Competency and Skills; Motivation and Incentives; Auto Industry; United States

Citation

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10 Aug 2015
News

Support for the Healers

health,” says Sandford, who joined Point of Care in 2014. “Their burn-out rates are high and getting higher.” Recent breakthroughs in life-saving medical interventions mean that “more patients are living longer with chronic conditions,” Sandford notes. “The View Details

01 Oct 2002
News

Andrew H. Tisch

company focused on improving its sales force and restoring retailers' confidence in the quality of an expanded and more fashionable product line. After five years, Bulova was breaking even; when Tisch left... View Details

30 Apr 2001
Research & Ideas

Why Evolutionary Software Development Works

companies identified through a review of industry journals. The final sample contained data on 29 projects from 17 companies. The most remarkable finding was that getting a low-functionality version of the product into customer's hands at the earliest opportunity View Details

Keywords: by Alan MacCormack; Technology

23 Mar 2020
Research & Ideas

Product Disasters Can Be Fertile Ground for Innovation

discovered that the error was made a year before when it had reconfigured a scanner to improve doctors’ ability to see blood flow in the brain. More than 200 patients had suffered the same fate, receiving up to eight times the normal dose... View Details

Keywords: by Michael Blanding; Health; Medical Devices & Supplies

Profile

Naiyya Saggi

Why was earning your MBA at HBS important to you? I am passionate about creating social impact (specifically improving healthcare outcomes in emerging economies). At HBS, leadership is not interpreted narrowly: it is not sectoral,... View Details

Keywords: Health Care; Consulting

01 Jun 2014
News

School Ties

education and business competitiveness." Balancing the Books Four ways that business is partnering with PK-12 Enabling innovation. Companies in San Antonio, Texas, worked to gain voter approval for a tax increase to fund quality... View Details

Keywords: Garry Emmons; Elementary and Secondary Schools; Educational Services

Portrait Project

Sadiq Gillani

believe one day the airline industry will make money. It will have happy workers. It will be a pleasure to fly. I am going to devote my life to fixing existing airlines and creating new ones to improve people's lives, particularly in the... View Details

25 May 2020
Research & Ideas

Has Occupational Licensing Outlived Its Usefulness?

service provider has a license, their hiring decision is still more driven by price and online reviews than the quality assurance that comes with licensing. New research shows that tougher licensing requirements reduce the pool of... View Details

Keywords: by Martha Lagace; Service

03 Jan 2016
Research & Ideas

NFL Black Monday: How Much Do Coaches Really Matter?

that perform poorly (suffering from the performance gap) and good teams that under-perform (suffering from the opportunity gap). In both cases, teams need quality coaches to improve their on-field... View Details

Keywords: by Boris Groysberg & Abhijit Naik; Sports

01 Dec 2009
News

Alumni Books

’56) (R&R) Many unemployed Americans are discarding their résumés to pursue their dream of owning their own business, and many existing entrepreneurs are struggling to make ends meet in the current economic downturn. This book helps future and existing small-business... View Details

01 Jun 2023
News

Righting the Ship

projects to a historic high of 94 percent. But equally important is the higher quality of work and life for the teams. “They’re happy and proud of where they work now, but then there’s also an improvement in... View Details

Keywords: Maureen Harmon

29 Mar 2016
First Look

March 29, 2016

healthcare—i.e., patient-centered outcomes achieved per healthcare dollar spent—can define quality and unify performance improvement goals with health outcomes of importance to patients across the entire... View Details

Keywords: Sean Silverthorne

01 Oct 1996
News

The Right Stuff: Getting the Word from MBA Admissions

The Bulletin recently asked Jill H. Fadule, director of MBA Admissions, and Professor Steven C. Wheelwright, senior associate dean and MBA Program chair, to discuss some of the criteria the School uses in considering applications to the MBA Program. Bulletin: What... View Details

Profile

Michael Farias

site," Michael says, "really opened my eyes to issues I had only known as statistics." It also opened a need for a business education. "I realized that if I had a better understanding of the business of health care, I could assume a management role... View Details

22 Sep 2015
News

Investing in Scalable Impact on K-12 Education

their broader educational philanthropy goals to improve learning outcomes and also increase access to quality education. What we are looking to do is support entrepreneurs and invest in companies that we... View Details

01 Sep 2014
News

Making a Statement

Getting Behind Health Care Andrew M. Paul (MBA 1983) sees a powerful connection between the business side of health care and the benefits of better service delivery to patients. “By investing in companies committed to innovation, you can View Details