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- All HBS Web
(2,498)
- People (18)
- News (921)
- Research (1,005)
- Events (1)
- Multimedia (3)
- Faculty Publications (303)
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- January 2007 (Revised October 2008)
- Case
H&R Block 2006
By: Peter Tufano
Mark Ernst, the Chairman, CEO and President of H&R Block, has to decide how to respond to a competitive threat posed by a competitor's refund-lending product. Block is the largest U.S. tax preparation firm, which competes not only on its tax preparation services, but... View Details
Keywords: Ethics; Financing and Loans; Personal Finance; Taxation; Corporate Social Responsibility and Impact; Competition; Financial Services Industry
Tufano, Peter, Arijit Roy, and Emily McClintock. "H&R Block 2006." Harvard Business School Case 307-091, January 2007. (Revised October 2008.)
- 14 Aug 2012
- First Look
First Look: August 14
employees taking considerable initiative to deliver the highest quality personalized service in the hospitality industry. The case also highlights Aman's strategy and... View Details
Keywords: Sean Silverthorne
- 13 May 2014
- Op-Ed
The Alibaba Effect
transactions. A combination of Amazon and eBay, it holds an 80 percent share of the e-commerce market in the world's second largest economy. Its net income for 2013 was four times more than in 2012. Its products View Details
- 07 Mar 2017
- First Look
First Look at New Research, March 7
that researchers can potentially invoke to supplement other resources available to them. We propose a framework of antecedents for the use of professional social networks by academics. The framework captures researchers’ relevant personal... View Details
Keywords: Sean Silverthorne
- 13 Dec 2016
- First Look
December 13, 2016
Falabella stores, whether to develop personal banking services further, and whether to make substantial changes to the strategy or to exit the business. Purchase this case:... View Details
Keywords: Carmen Nobel
- 26 Jan 2016
- First Look
January 26, 2016
American Economic Review: Papers and Proceedings Beyond Beta-Delta: The Emerging Economics of Personal Plans By: Beshears, John, Katherine L. Milkman, and Joshua Schwartzstein... View Details
Keywords: Sean Silverthorne
- 19 Apr 2011
- First Look
First Look: April 19
the right questions. The challenge lies in being able to step back, reflect, and ask the key questions that are critical to your performance and your organization's effectiveness. In What to Ask the View Details
Keywords: Sean Silverthorne
- 16 Dec 2008
- First Look
First Look: December 16, 2008
growing user base. Cyworld was founded in 1999, and in 2003 it was acquired by SK Telecom, a leading mobile service provider in Korea. By 2007, Cyworld had 21 million users and... View Details
Keywords: Sean Silverthorne
- January 2012 (Revised February 2013)
- Teaching Note
Dimensional Fund Advisors (DFA)'s Entry into the Retirement Market (TN)
By: Lauren Cohen, Christopher Malloy and Timothy Gray
- 08 Jul 2014
- First Look
First Look: July 8
way. Publisher's link: http://www.amacombooks.org/book.cfm?isbn=9780814434093 Forthcoming Journal of Public Economics No Margin, No Mission? A Field Experiment on Incentives for Public Services Delivery. By: Ashraf, Nava, Oriana Bandiera,... View Details
Keywords: Carmen Nobel
- 02 Apr 2015
- Research & Ideas
Digital Initiative Summit: Who Has the Power in the Music Industry?
the CEO and founder of BandPage, an online service that allows musicians to post information and connect with fans. Their conversation touched on power dynamics,... View Details
- 24 Feb 2014
- Research & Ideas
Busting Six Myths About Customer Loyalty Programs
enabled retailers to do on a mass scale of millions of customers what shopkeepers did in their villages a century ago: offer a differentiated service to each shopper. Shopkeepers knew each one personally... View Details
- 05 Jul 2004
- What Do You Think?
Work-Life: Is Productivity in the Balance?
of practices, "Ask team members what would work for them, their service area, customers, and work colleagues." Stacy Krauss suggests that "Employers who give employees flexibility win in the... View Details
Keywords: by James Heskett
- 10 May 2016
- First Look
May 10, 2016
Agricultural Advice: Technology Adoption, Diffusion and Sustainability By: Cole, Shawn A., and A. Nilesh Fernando Abstract—We examine the role of management in agricultural productivity by evaluating a... View Details
Keywords: Carmen Nobel
- 02 Sep 2002
- What Do You Think?
What Can Business Schools Do to Avoid Bad Apples?
person's commitment to service outside of their profession ... as good an indication as any of a person's commitment to more than just achieving status and making money" (Tammy Doty); 3) encouraging a... View Details
Keywords: by James Heskett
- May 1999
- Case
Susan Brown
A number of issues confront an associate in a venture capital firm. She has just learned that her senior partners are not yet willing to make her a general partner of the firm. She has several options and must decide what to do. View Details
Keywords: Human Resources; Venture Capital; Personal Development and Career; Leadership Development; Organizational Change and Adaptation; Financial Services Industry
Sahlman, William A. "Susan Brown." Harvard Business School Case 899-282, May 1999.
- 06 Aug 2014
- Research & Ideas
Climbing Down from the Ivory Tower
similar in both groups. The researchers detail their findings in the paper, "Do-Gooders and Go-Getters: Career Incentives, Selection, and Performance in Public Service... View Details
- 17 Feb 2003
- Research & Ideas
Building Communities as Well as Companies
different story when it came to describing the personal goals and challenges that drive their individual enterprises. The marketplace today has recognized that without brown people you can't win.—Keith... View Details
Keywords: by Julia Hanna
- 22 May 2007
- First Look
First Look: May 22, 2007
ill-defined. Instead, these measures reflect the arbitrary labeling of underlying fiscal conditions. Analyses based on these and derivative measures, such as disposable income, private assets, and View Details
Keywords: Martha Lagace
- 16 Dec 2014
- First Look
First Look: December 16
compare those clicks with users' subsequent purchases. Ever-cheaper IT makes this tracking cost effective and routine. In addition, a web of interlocking ad networks trades inventory and offers to show the... View Details
Keywords: Sean Silverthorne