Personal and Laundry Services - Publications - Faculty & Research

01 Jun 2007
What Do You Think?

How Should Pay Be Linked to Performance?

leading a transition from a highly decentralized, founder-led organization to one more reliant on shared services and central direction was enormous and that he was making good... View Details

Keywords: by Jim Heskett

20 Sep 2017
Research & Ideas

The Three Types of Leaders Who Create Radical Change

French youth services organization Unis-Cité, which was modeled after the American nonprofit City Year. Credit: Unis-Cité “If you do not innovate and have a solution to the problem you’ve identified, the... View Details

Keywords: by Carmen Nobel

26 Jun 2020
Research & Ideas

Why Japanese Businesses Are So Good at Surviving Crises

by overcoming personal struggle before, and she knew firsthand what supplies fellow shelter survivors needed most. Kato accepted the challenge, reopening her store 11 days after the earthquake struck. Soon... View Details

Keywords: by Dina Gerdeman

13 Feb 2012
Research & Ideas

The Case Against Racial Colorblindness

my difference is no more or less valued than yours. Most organizations do not manage diversity in this way, however." For organizations, supporting multiculturalism is not just about paying lip service to cultural differences,... View Details

Keywords: by Carmen Nobel

28 Feb 2023
Research & Ideas

Can Apprenticeships Work in the US? Employers Seeking New Talent Pipelines Take Note

were 19 percent more likely to finish if they had a dedicated supportive supervisor. Some fields work better. Students were also more likely to complete apprenticeships in the financial services and IT... View Details

Keywords: by Michael Blanding

Web

Policies, Rules & Guidelines | About

senior Harvard leaders on addressing online harassment. Privacy Notice Harvard Business School understands that the privacy of its users is important. To that end, we have adopted the following notice to provide you with information about the collection, use, View Details

01 Feb 2001
News

What Makes a Good Leader

compelling vision. Great leaders help people get in touch with their own aspirations and then will help them forge those aspirations into a personal vision." Regarding communication: "Good communication does... View Details

Keywords: Management

01 Sep 2023
News

Solving for Z

And purpose was considered part of your personal life, not part of your professional life.” The preferences and predilections of Gen Z might not matter quite so much if the... View Details

Keywords: Alexander Gelfand; Illustrations by Doug Chayka; Administration of Human Resource Programs; Government

Web

Topics - HBS Working Knowledge

Satisfaction (23) Customer Value and Value Chain (12) Customers (104) Customization and Personalization (3) Debt Securities (1) Decision Choices View Details

January 2022 (Revised November 2023)
Case

Expanding the Culture of Learning at Kraft Heinz

By: Ashley V. Whillans and Carolyn Watson

The Kraft Heinz Company (KHC) was an American food company formed in 2015 by the merger of Kraft Foods Group, Inc and the H.J. Heinz Company. The company sold food products like Heinz Ketchup, Kraft Mac & Cheese, Kool-Aid, and Philadelphia cream cheese to supermarkets,... View Details

Keywords: Learning; Culture; Work Culture; Workplace Practices; Mergers; Mergers and Acquisitions; Competitive Advantage; Human Capital; Training; Performance Evaluation; Growth and Development; Personal Development and Career; Employee Relationship Management; Organizational Change and Adaptation; Organizational Culture; Food and Beverage Industry

Citation

Educators

Purchase

28 Sep 2011
Research & Ideas

The Profit Power of Corporate Culture

expectations regarding things such as opportunities for personal development, frequent and timely feedback, and advancement, especially in organizations that are contracting... View Details

Keywords: by Sean Silverthorne

01 Dec 2023
News

Thinking Ahead

As we wind down 2023, there’s talk everywhere of generative AI and how it will fundamentally alter the world as we know it; but how does that translate for your corner of the business world? Is TikTok something you need to take seriously? (Is it time to dance?) We... View Details

Keywords: Julia Hanna; Illustrations by Chris Gash; News, Library, Internet, and Other Services; Information

13 Jul 2010
First Look

First Look: July 13

design and development firm (and once one of the largest in the business), to help turn it around after a series of crises that had seriously threatened its survival. Pearson has personally invested in the... View Details

Keywords: Martha Lagace

03 Jun 2014
First Look

First Look: June 3

https://www.hbs.edu/faculty/Pages/download.aspx?name=14-113.pdf Cases & Course Materials Harvard Business School Case 814-010 Experience! The Finger Lakes: The Groupon Partnership Decision In 2010, Experience! The Finger Lakes (ExperienceFLX), a tour operator... View Details

Keywords: Sean Silverthorne

20 Dec 2010
Research & Ideas

Panama Canal: Troubled History, Astounding Turnaround

commission and put one person in charge. The results of the closed bidding for construction contracts only reinforced that decision: the commission invited bids on the entire project on October 9, 1906—and... View Details

Keywords: by Sarah Jane Gilbert; Transportation

09 Mar 2003
Research & Ideas

Six Keys to Building New Markets by Unleashing Disruptive Innovation

refinements or radical breakthroughs, improve the performance of established products and services along the dimensions that mainstream customers in major markets historically have valued. Examples: a... View Details

Keywords: by Clayton M. Christensen, Michael E. Raynor & Scott D. Anthony

01 Apr 2013
Research & Ideas

First Minutes are Critical in New-Employee Orientation

Science Quarterly, a research team finds that shifting the focus to an employee's personal identity leads to an increase in both employee retention and customer satisfaction. "Organizations will talk about... View Details

Keywords: by Carmen Nobel; Web Services; Web Services; Web Services

01 Sep 2023
Blog Post

Harvard Business School Announces 2023 Goldsmith Fellows

to working in social enterprise. The 2023 Goldsmith Fellows are: Rehan Adamjee. A joint degree student at HBS and HKS, Rehan recently served as the strategy and growth lead for Vital Pakistan, a 300+ View Details

11 May 2009
Research & Ideas

The IT Leader’s Hero Quest

character of the CEO and allows Barton to "walk in the shoes" of the CEO to see from his perspective why he didn't follow Barton's recommendation. Q: Barton seems to accept and perhaps appreciate... View Details

Keywords: by Martha Lagace

31 Mar 2009
First Look

First Look: March 31, 2009

to exit? If Costolo didn't think so, would he be able to convince his co-founders who all had different personal risk profiles? This was going to be the biggest decision in the life of FeedBurner and its... View Details