Perception - Publications - Faculty & Research

03 May 2016
First Look

First Look, May 3, 2016

employee perceptions of employment security. In particular, we exploit exogenous state-level changes in unemployment insurance benefits and test for partial unwinding of prior upward earnings management when benefits increase. An increase... View Details

Keywords: Sean Silverthorne

26 Jul 2010
Research & Ideas

Yes, You Can Raise Prices in a Downturn

performance: Delivering performance versus alternatives is key and perceptions matter, which is why communicating value is so important. Companies make money where the spread between cost and perceived value is greatest, and our research... View Details

Keywords: by Sean Silverthorne; Retail; Consumer Products

25 Apr 2014
Research & Ideas

To Pay or Not to Pay: Argentina and the International Debt Market

One of the most damaging results of the FSIA is a false perception that foreign debt was made less risky than it is. The limited enforcement rights of investors means that sovereign debt remains risky, regardless of whether it is issued... View Details

Keywords: by Laura Alfaro

08 Jan 2007
What Do You Think?

Neuro Economics: Science or Science Fiction?

risk and return are assessed in different parts of the brain, thereby questioning theories regarding expected utility on which a great deal of decision theory has been based up to now. Thus, according to this research, different qualities of, say, investment decisions... View Details

Keywords: by Jim Heskett

12 Oct 1999
Research & Ideas

Bright Ideas: The Creative Power of Groups

Business School Press), a new book by HBS professor Dorothy Leonard and Professor Walter Swap of Tufts University. The authors not only disprove the stereotypical perception of group creativity as an oxymoron but show how the group... View Details

Keywords: by Laurie Joan Aron

02 Jul 2014
What Do You Think?

Are Today’s Business Heroes Challenging Our Ideas About Leadership?

to be inconsistent, if not contradictory. "In the ultimate analysis, however everything boils down to perception of the team members or subordinates or followers of the leader concerned." The importance of maintaining an open... View Details

Keywords: by James Heskett

11 Jan 2000
Research & Ideas

Calling All Managers: How to Build a Better Call Center

delivery had almost entirely been overlooked. Before being able to generate revenue through the call center, institutions have to fully understand and be able to implement superior customer service." "Each service interaction forms the basis of a consumer's... View Details

Keywords: by Martha Lagace; Service; Financial Services

26 Mar 2019
First Look

New Research and Ideas, March 26, 2019

lengths—60, 30, and 10 seconds—and in 10-second silent videos and 10-second audio clips. We find that perceptions of collective properties of groups, including cohesion, affective trust, and cognitive trust partially mediate perceivers’... View Details

Keywords: Dina Gerdeman

11 Dec 2006
Research & Ideas

Fixing Price Tag Confusion

data on when such exploded prices work best. We asked Wathieu to discuss his research. Sean Silverthorne: As you note in the paper, a number of recent studies have concluded that the way price information is presented (price framing) often influences View Details

Keywords: by Sean Silverthorne; Retail

14 May 2015
Working Paper Summaries

Humblebragging: A Distinct-and Ineffective-Self-Presentation Strategy

Keywords: by Ovul Sezer, Francesca Gino & Michael I. Norton

July, 2024
Article

Consumer Protection in an Online World: An Analysis of Occupational Licensing

By: Chiara Farronato, Andrey Fradkin, Bradley Larsen and Erik Brynjolfsson

We study the demand and supply implications of occupational licensing using transaction-level data from a large online platform for home improvement services. We find that demand is more responsive to a professional's reviews than to the professional's... View Details

Keywords: Occupational Licensing; Consumer Protection; Perception; Experience and Expertise; Public Opinion; Governing Rules, Regulations, and Reforms; Demand and Consumers

Citation

Find at Harvard

Purchase

23 Jul 2018
Research & Ideas

The Open Office Revolution Has Gone Too Far

(like employee satisfaction). Those are fine for understanding individual perceptions, but aren’t so good at quantifying real behavioral responses and organizational performance outcomes from open offices. The gap between perceptions and... View Details

Keywords: Re: Ethan S. Bernstein

20 Sep 2012
Research & Ideas

US Competitiveness at Risk

American company anymore." The notion in business that this is our country and we own its challenges has diminished. We believe that that corporate perception is ill-advised. It may be true that more of a company's activity is... View Details

Keywords: Re: Michael E. Porter & Jan W. Rivkin

26 Mar 2008
Sharpening Your Skills

Sharpening Your Skills: Disaster!

from the tragedy? For one, small decisions have big consequences. Key concepts include: Words and actions by leadership shape perceptions and beliefs of organization members. Leaders need to hold a delicate balance in nurturing... View Details

03 Jun 2020
Research & Ideas

Who Guarantees Your Workplace Is Safe for Return?

downside, what legal actions can we expect from workers or shoppers or diners? In the best upside, what perceptions and indicators of healthy environments led to more productivity and confidence (and revenue)? Right now, assessments of... View Details

Keywords: by John Macomber and Joseph Allen; Real Estate

28 Apr 2014
Research & Ideas

Football Stars Debate ‘The Social Capital of the Savvy Athlete’

public perception of white athletes as more poised, professional, and thoughtful than black athletes. The consensus: Absolutely. Foster noted a key difference between professional football and hockey, in which the players are... View Details

Keywords: by Carmen Nobel; Sports

05 Apr 2010
Research & Ideas

HBS Cases: iPads, Kindles, and the Close of a Chapter in Book Publishing

media products, there's the perception that all things digital should be less expensive, or free. So I think this most recent skirmish has resulted in a truce at most." "The odd thing is that no one is really focusing on the... View Details

Keywords: by Julia Hanna; Information; Publishing; Entertainment & Recreation

12 Feb 2001
Research & Ideas

Creating Value Across Borders

countries, it's a much different story. But I feel the tolerance is increasing more rapidly than a lot of people think. In tandem, the perception of entrepreneurship has also grown more positive. The fourth difference is the stigma of... View Details

Keywords: by Staff

20 Jul 2016
Research & Ideas

Airplane Design Brings Out the Class Warfare in Us All

that inequality affects the psyche of both haves and have-nots. For those with lower status, perceptions of their socioeconomic standing can have a strong impact. If they can see what others have, it becomes obvious that they are missing... View Details

Keywords: by Dina Gerdeman; Air Transportation; Sports; Travel

03 Nov 2022
Op-Ed

Feeling Separation Anxiety at Your Startup? 5 Tips to Soothe These Growing Pains

not retain all of your early employees, but these tactics should mitigate some loss and will likely contribute to fostering a healthy culture of transparency, trust, and respect among team members. ” Be mindful of perceptions that come... View Details

Keywords: by Julia Austin

Publications