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  • All HBS Web  (10,176)
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  • January 2010 (Revised August 2011)
  • Case

United Breaks Guitars

By: John A. Deighton and Leora Kornfeld
When social media propagate a complaint about poor customer service, an international media event ensues. How do viral videos spread and what can firms do about them? This case dissects an incident in which a disgruntled customer used YouTube and Twitter to spread a... View Details
Keywords: Communication Technology; Customer Satisfaction; Marketing Communications; Marketing Strategy; Consumer Behavior; Network Effects; Service Delivery; Social and Collaborative Networks; Internet; Air Transportation Industry
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Deighton, John A., and Leora Kornfeld. "United Breaks Guitars." Harvard Business School Case 510-057, January 2010. (Revised August 2011.) (request a courtesy copy.)
  • 2023
  • Book

Right Kind of Wrong: The Science of Failing Well

By: Amy Edmondson
A revolutionary guide that will transform your relationship with failure, from the pioneering researcher of psychological safety and award-winning Harvard Business School professor Amy Edmondson.

We used to think of failure as the opposite of success. Now,... View Details
Keywords: Failure; Success
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Edmondson, Amy. Right Kind of Wrong: The Science of Failing Well. New York, NY: Atria Books, 2023.
  • March 2006
  • Background Note

Managing Innovation in an Uncertain World: Course Overview Note

By: Alan D. MacCormack
The Harvard Business School Managing Innovation in an Uncertain World course helps students understand the challenges that uncertainty implies for innovation and how to overcome them. The course emphasizes multiple levels of analysis--from creating and executing... View Details
Keywords: Curriculum and Courses; Innovation and Management; Projects; Opportunities; Perspective; Management Analysis, Tools, and Techniques; Risk and Uncertainty; Problems and Challenges; Managerial Roles
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MacCormack, Alan D. "Managing Innovation in an Uncertain World: Course Overview Note." Harvard Business School Background Note 606-105, March 2006.
  • 06 Nov 2019
  • Op-Ed

Torched Planet: The Business Case to Reinvent Almost Everything

drive organizational change. Change is always hard, but if you can persuade your employees that it will help change the world, they will often do everything they can to make it work. Many firms are already investing in the kinds of leading-edge View Details
Keywords: by Rebecca Henderson; Energy
  • 02 Dec 2015
  • What Do You Think?

What Will It Take to Achieve Gender Equality in Leadership?

the issue and influences their own hiring and promotion decisions. Peter Bowie underlined the point by saying, “Equal opportunity to be ‘selected’ is one of the keys to the solution.” A direct appeal to the economic interests of investors... View Details
Keywords: by James Heskett
  • 08 Nov 2017
  • HBS Seminar

Elizabeth Lyons, UC San Diego School of Global Policy & Strategy

  • Career Coach

Christopher Canario

what opportunities might be out there, or just interested in learning more about the rapidly growing space economy, Chris is happy to get you up to speed on all things space. If you are already a space industry veteran and eager to go... View Details
  • August 2005 (Revised August 2007)
  • Background Note

Why Study Emerging Markets

By: Tarun Khanna, Krishna G. Palepu and Kjell Ke-Li Carlsson
Emerging markets have attracted considerable attention and are likely to become an increasingly important political and economic force. They represent an enormous opportunity for entrepreneurs, multinationals, and investors but also pose a threat for products, jobs,... View Details
Keywords: Profit; Multinational Firms and Management; Corporate Governance; Emerging Markets; Problems and Challenges; Opportunities
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Khanna, Tarun, Krishna G. Palepu, and Kjell Ke-Li Carlsson. "Why Study Emerging Markets." Harvard Business School Background Note 706-422, August 2005. (Revised August 2007.)
  • 22 Jan 2014
  • Research & Ideas

High-Tech Immigrant Workers Don’t Cost US Jobs

Many high-tech companies in the United States look overseas to fill talent gaps in their employment ranks by hiring skilled immigrants, often sponsoring the visas these workers need to live in this country. Critics say this can create an unpleasant fallout effect,the... View Details
Keywords: by Dina Gerdeman; Computer; Financial Services

    Hubert Danso

    Keywords: Financial Services, Media
    • April 2021 (Revised June 2021)
    • Case

    Balancing Act: Deborah Lovich (A)

    By: David G. Fubini and Patrick Sanguineti
    Deborah Lovich, Partner at the Boston Consulting Group (BCG), has been given the opportunity of a lifetime: to join the firm's Executive Committee as its youngest member and only current woman, as well as just the second woman in its history. Encouraged by her mentors,... View Details
    Keywords: Work/life Balance; Work/family Balance; Work-Life Balance; Family and Family Relationships; Personal Development and Career
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    Fubini, David G., and Patrick Sanguineti. "Balancing Act: Deborah Lovich (A)." Harvard Business School Case 421-060, April 2021. (Revised June 2021.)
    • May 2013
    • Case

    Bridgewater Associates

    By: Jeffrey T. Polzer and Heidi K. Gardner
    Bridgewater Associates was the world's largest hedge fund with approximately $120 billion in assets under management in mid-2012, and its leaders attribute its record-beating performance to the firm's culture of "radical transparency." The founder, Ray Dalio, was... View Details
    Keywords: Management Style; Motivation and Incentives; Management Practices and Processes; Organizational Culture; Performance; Leadership Style; Investment; Financial Services Industry
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    Polzer, Jeffrey T., and Heidi K. Gardner. "Bridgewater Associates." Harvard Business School Multimedia/Video Case 413-702, May 2013.
    • 04 Dec 2006
    • Research & Ideas

    The Money Connection—Understanding VC Networks

    can effectively rewire some of the links in the network. In the case of venture capital, spanning ties enable investors with fixed locations and industry expertise to learn of opportunities outside their geographic and industry domains.... View Details
    Keywords: by Julia Hanna; Financial Services
    • 13 Mar 2009
    • News

    Spending to Keep America Great

    • 10 May 2010
    • Research & Ideas

    What Top Scholars Say About Leadership

    histories. Harvard Business School as an institution has often been at the forefront of developing new multidisciplinary fields inside business education, such as strategy and organizational behavior. As part of the Centennial we saw a fantastic View Details
    Keywords: by Martha Lagace; Education
    • March 2015 (Revised January 2020)
    • Case

    Behavioural Insights Team (A)

    By: Michael Luca and Patrick Rooney
    The Behavioural Insights Team case introduces students to the concept of choice architecture and the value of experimental methods (sometimes called A/B testing) within organizational contexts. The exercise provides an opportunity for students to apply these principles... View Details
    Keywords: Behavioral Economics; Experiments; Choice Architecture; Public Entrepreneurship; Decision Choices and Conditions; Consumer Behavior; Taxation; Economics; Public Administration Industry; United Kingdom
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    Luca, Michael, and Patrick Rooney. "Behavioural Insights Team (A)." Harvard Business School Case 915-024, March 2015. (Revised January 2020.)
    • 05 Oct 2011
    • Working Paper Summaries

    Doing What the Parents Want? The Effect of the Local Information Environment on the Investment Decisions of Multinational Corporations

    Keywords: by Nemit O. Shroff, Rodrigo S. Verdi & Gwen Yu
    • December 2019 (Revised August 2022)
    • Exercise

    Janet Ames (C)

    By: Brian Trelstad and Brian Trelstad
    The series of Janet Ames cases follow a fictional alumna of Harvard Business School into her consulting career in Boston. Over the series of cases, Ames is first offered the opportunity to join the board of a Boston-based non-profit organization, which offers students... View Details
    Keywords: Philanthropy; Board; Non-profit Management; Career Changes And Transitions; Evaluation; Philanthropy and Charitable Giving; Governing and Advisory Boards; Social Enterprise; Social Entrepreneurship; Nonprofit Organizations; Management; Personal Development and Career; United States
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    Trelstad, Brian. "Janet Ames (C)." Harvard Business School Exercise 320-078, December 2019. (Revised August 2022.)
    • December 2005 (Revised January 2007)
    • Case

    Ben & Jerry's: Preserving Mission & Brand within Unilever

    By: James E. Austin and James Quinn
    In the months after Ben & Jerry's was acquired by Unilever, Ben & Jerry's head social mission faces challenges and opportunities unique in the company's history, including: how to manage employee morale; whether to include synthetic ingredients to meet consumer... View Details
    Keywords: Brands and Branding; Problems and Challenges; Mergers and Acquisitions; Mission and Purpose; Social Enterprise; Management Teams; Governing and Advisory Boards; Value Creation; Corporate Governance; Employee Relationship Management; Food and Beverage Industry; Agriculture and Agribusiness Industry; Retail Industry; United States
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    Austin, James E., and James Quinn. "Ben & Jerry's: Preserving Mission & Brand within Unilever." Harvard Business School Case 306-037, December 2005. (Revised January 2007.)
    • December 2008 (Revised July 2010)
    • Case

    TravelCenters of America

    By: Robin Greenwood, Daniel Jacob Goldberg and James Quinn
    A New York-based hedge fund must decide whether to invest in TravelCenters of America (TA), a recent spin-off from a U.S.-based real estate investment trust. The case confronts students with the question: To what extent is this spin-off opportunity attractive from a... View Details
    Keywords: Mergers and Acquisitions; Investment; Valuation; Real Estate Industry; Travel Industry; United States
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    Greenwood, Robin, Daniel Jacob Goldberg, and James Quinn. "TravelCenters of America." Harvard Business School Case 209-030, December 2008. (Revised July 2010.)
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