Offshoring And Outsourcing - Publications - Faculty & Research

01 Dec 2008
News

No Easy Fix for the Financial Crisis

essentially outsourced and privatized. “In some eerie way, it looks like we are going back to the future,” he concluded. “If you want to buy a home today, you better have great credit. You better have a down... View Details

Keywords: Roger Thompson;Martha Lagace; deregulation; moral hazard; the middle class; Finance

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2019 Symposium - Race, Gender & Equity

masculinity on offshore oil platforms, the impact of racial diversity on retail bank performance, and the design and delivery of women’s leadership development programs. For... View Details

05 Mar 2001
What Do You Think?

Fine Coupling: Can Human Resource Management Learn from Supply Chain Management?

Summing Up Fine Coupling of People: An Idea Whose Time Has Come? Manufacturers and distributors are succeeding in various approaches — including postponement, computer-aided manufacture, robotics, rapid response, positive tracking, View Details

Keywords: by James Heskett

September 2010 (Revised January 2012)
Case

Emergia: Driving Profitability on Help Desk Contracts

Emergia wants to keep its customer happy with its contact center service, but the margins on the help desk contract are dangerously low. Can Miguel Neira, the COO, increase margins while preserving the customer relationship? View Details

Keywords: Customer Relationship Management; Customer Satisfaction; Profit; Job Cuts and Outsourcing; Management Analysis, Tools, and Techniques; Service Operations; Performance Capacity; Performance Evaluation; Mathematical Methods; Service Industry

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26 Sep 2024
HBS Case

If a Car Can Drive Itself, Can It Make Life-or-Death Decisions?

What would Aristotle think about self-driving cars? As the abilities of artificial intelligence systems to automate complex tasks accelerate, warnings about the dangers of outsourcing life-and-death decisions to machines are pumping the... View Details

Keywords: by Tom Quinn; Auto; Technology

25 Jul 2005
Research & Ideas

An Organization Your Customers Understand

and users can choose to outsource or select an alternative service provider.7 Let's look at each of these conditions in turn. The first condition states that a constituent finds value in the firm's outputs.... View Details

Keywords: by Robert Simons

01 Mar 2011
News

James McNerney Jr.

leap that we’d hoped for, and it will still keep us far ahead of our competition. It’s the best-selling airplane of all time during the preproduction phase. And we learned a lot of things that we won’t do... View Details

Keywords: Julia Hanna; interview; Transportation Equipment Manufacturing; Manufacturing; Air Transportation; Transportation

01 Jan 2005
News

Rahul Bajaj, MBA 1964

supply-chain management, turning to outsourcing for almost every component used on the assembly line and relying on just-in-time deliveries several times a day. "We went through the difficult process of... View Details

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2023 Symposium - Race, Gender & Equity

studies of men and masculinity on offshore oil platforms, the impact of racial diversity on retail bank performance, and the design and delivery... View Details

01 Mar 2012
News

Competitiveness at Risk

economy, presumably through offshoring and the like, but American workers have fewer and more challenging options. Aren’t a lot of the problems that are damaging to US... View Details

Keywords: Roger Thompson; Educational Support Services; Educational Services

30 May 2019
What Do You Think?

Is There a Distinctive West Coast Style of Management?

growth. It’s achieved by, among other things, concentrating on nonfinancial as well as financial outcomes, outsourcing and “renting” everything from assets to talent, using information View Details

Keywords: by James Heskett; Education

01 Jun 1997
News

Sorting Myth from Reality at Hong Kong Conference

of success were no longer the same as they were a decade ago. "Asian wages are rising rapidly," Porter said. Other nations are restructuring their economies and offering an alternative to Asia as an View Details

Keywords: Alejandro Reyes

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2022 Symposium - Race, Gender & Equity

masculinity on offshore oil platforms, the impact of racial diversity on retail bank performance, and the design and delivery of women’s leadership development programs. For... View Details

15 Jun 2021
News

Alumni Achievement Awards 2021

Photographed by Susan Young Edited by Julia Hanna MORE ON THE RECIPIENTS Read more about the 2021 recipients, watch videos detailing their impact, and learn about past recipients. ALUMNI ACHIEVEMENT AWARDS SITE MORE ON THE RECIPIENTS Read... View Details

13 Jan 2021
News

Silicon Valley’s “Detroit Moment”

Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Dan Morrell: I’m Dan Morrell and this is the third and final episode of “Out of the Valley,” a Skydeck mini-series that explores the past,... View Details

01 Mar 2009
News

Buddy, Can You Spare a Trillion

Beijing is America’s largest foreign creditor. But how long will the Chinese continue to finance U.S. deficit spending? Illustration by Stuart Bradford In his new book, The Ascent of Money: A Financial History of the World, HBS professor View Details

Keywords: Finance; Publishing Industries (except Internet); Information

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2017 Symposium - Race, Gender & Equity

necessary book, arriving not a moment too soon." Robert Reich writes "Anyone who wants to understand modern America should read this captivating book." Her 2012 The Outsourced Self: Intimate Life in Market Times , explores the many ways... View Details

17 Jun 2020
News

Toronto Copes with COVID-19 Via Webinars; Alumni Respond to Pandemic in Philippines

multilateral agencies funded and facilitated the conversion.” Aurelio Montinola (MBA 1977) Chairman, Far Eastern University (FEU): “To assist our medical front-liners, we set up the gym of FEU Alabang with a 50-bed capacity for the View Details

Keywords: Margie Kelley

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Print View - Course Catalog

negotiating term sheets. How to Meet Scientific Deadlines - you raised money, and now you need to hit milestones - where and how to build teams or outsource to achieve... View Details

Publications