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  • All HBS Web  (3,333)
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    • News  (846)
    • Research  (1,971)
    • Events  (15)
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  • All HBS Web  (3,333)
    • People  (20)
    • News  (846)
    • Research  (1,971)
    • Events  (15)
    • Multimedia  (7)
  • Faculty Publications  (741)
← Page 36 of 3,333 Results →
  • January–February 2018
  • Article

Some Customers Would Rather Leave Without Saying Goodbye

By: Eva Ascarza, Oded Netzer and Bruce G.S. Hardie
We investigate the increasingly common business setting in which companies face the possibility of both observed and unobserved customer attrition (i.e., “overt” and “silent” churn) in the same pool of customers. This is the case for many online-based services where... View Details
Keywords: Churn; Retention; Attrition; Customer Base Analysis; Hidden Markov Models; Latent Variable Models; Customer Relationship Management; Consumer Behavior
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Ascarza, Eva, Oded Netzer, and Bruce G.S. Hardie. "Some Customers Would Rather Leave Without Saying Goodbye." Marketing Science 37, no. 1 (January–February 2018): 54–77.
  • 14 Mar 2022
  • Research & Ideas

Lessons from COVID-19: The Business Skills Doctors Need

students learn how to diagnose and properly treat patients, they also confront problems of supply management, operations design, and communications. “As you are working on clinical skills that involve interacting with patients,” Huckman... View Details
Keywords: by Michael Blanding; Health
  • October 2017 (Revised October 2020)
  • Case

Coaching Makena Lane

By: Ethan Bernstein and Om Lala
Makena Lane has a gift for producing results, even in the challenging retail context of the 2010s, but she also has a knack for “ruffling some feathers” in the process. Recruited to a Fortune 500 grocery and pharmacy retailer after climbing to Associate Principal in... View Details
Keywords: Executive Coaching; Employee Promotions; Career Transition From Consulting To Operating Role; 360-degree Feedback; Retail; Organizational Behavior; Personal Strategy & Style; Mentoring; Coaching; Talent and Talent Management; Growth and Development; Employees; Leadership Style; Leadership Development; Management Style; Performance Evaluation; Personal Development and Career; Retail Industry; Australia; Europe; Canada; South Africa; United States; Asia
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Bernstein, Ethan, and Om Lala. "Coaching Makena Lane." Harvard Business School Case 418-031, October 2017. (Revised October 2020.)
  • August 2022
  • Case

In-Q-Tel: Innovation On A Mission

By: Joshua Lev Krieger and Josh Lerner
In 2022, the leaders of In-Q-Tel (IQT) considered what was next for the unique mission-driven organization. Since 1999, IQT had one mission: to be the most sophisticated source of strategic technical knowledge and capabilities to the U.S. government and its allies. IQT... View Details
Keywords: Mission and Purpose; National Security; Technological Innovation; Research; Geopolitical Units; Risk Management; Recruitment; Growth and Development Strategy; Venture Capital; Knowledge Management; Information Industry; Banking Industry
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Krieger, Joshua Lev, and Josh Lerner. "In-Q-Tel: Innovation On A Mission." Harvard Business School Case 823-031, August 2022.
  • 30 Mar 2020
  • Research & Ideas

The New Rules for Remote Work: Pandemic Edition

leaders need a new game plan. We asked Harvard Business School professors to provide practical advice for managing large-scale, long-term remote work at a time when many employees are not only distracted by the commotion in their homes,... View Details
Keywords: by Dina Gerdeman
  • July 2008 (Revised December 2011)
  • Supplement

ghSMART(-er) & Co., 2008: Pioneering in Professional Services

By: Noam T. Wasserman and Ashraf Haque
Geoff Smart, founder and CEO of ghSMART & Co., wanted to build ghSMART into the #1 management-assessment firm for CEOs and investors. However, he had just received two pieces of very bad news: the demise of an existing project and the loss of a $1 million engagement he... View Details
Keywords: Business Ventures; Managerial Roles; Organizational Structure; Problems and Challenges; Loss; Motivation and Incentives; Service Industry
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Wasserman, Noam T., and Ashraf Haque. "ghSMART(-er) & Co., 2008: Pioneering in Professional Services." Harvard Business School Supplement 809-025, July 2008. (Revised December 2011.)
  • 14 Jul 2003
  • Research & Ideas

Understaffed and Overworked: What Now?

challenge on her hands. Perhaps you are attempting to manage your way through a similarly exigent scenario. Trying to accomplish everything that used to be done by two or three people, you may be feeling stressed, maybe more than a bit... View Details
Keywords: by Paul Michelman
  • 25 Jul 2005
  • Research & Ideas

Fool vs. Jerk: Whom Would You Hire?

is a jerk. And knowledge often requires explanation to be useful—you might, for instance, want to brainstorm with someone or ask follow-up questions—and this kind of interaction may be difficult with a... View Details
Keywords: by Tiziana Casciaro & Miguel Sousa Lobo
  • August 2021
  • Case

Yummy: Delivering Value to Venezuela

By: Ayelet Israeli, Jenyfeer Martinez Buitrago and Carla Larangeira
By June 2021, Yummy had become Venezuela’s first and largest food delivery app and last-mile logistics company. In Caracas, the nation’s capital, Yummy held a 55% market share, while operations in other cities had already started to take place, including in three of... View Details
Keywords: Internet and the Web; Health Pandemics; Business Startups; Growth and Development Strategy; Expansion
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Israeli, Ayelet, Jenyfeer Martinez Buitrago, and Carla Larangeira. "Yummy: Delivering Value to Venezuela." Harvard Business School Case 522-034, August 2021.
  • 03 Dec 2020
  • Research & Ideas

Cut Payroll Costs with Transparency, Fairness, and Compassion

are taking short-term pay cuts largely to show solidarity with their employees. "A lot of it is symbolic ,” Itay Goldstein of The Wharton School commented. “When we come into a crisis like the one we have right now—where it's a difficult... View Details
Keywords: by Boris Groysberg and Sarah Abbott
  • 30 Jun 2003
  • Research & Ideas

Are You Supporting Your B Players?

customers?' he said, 'My employees. That's who I obsess about.'" Southwest Airlines' philosophy is fun, frugality, and family, DeLong added. "The B players are valued." Standing Up For B Players Managers who are high... View Details
Keywords: by Martha Lagace
  • 2016
  • Book

Innovation Policy and the Economy, Volume 17

By: Shane Greenstein, Josh Lerner and Scott Stern
The seventeenth volume of the National Bureau of Economic Research’s Innovation Policy and the Economy provides an accessible forum for bringing the work of leading academic researchers to an audience of policymakers and those interested in the interaction... View Details
Keywords: Innovation and Invention; Technological Innovation; Governance; Policy; Economy
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Greenstein, Shane, Josh Lerner and Scott Stern, eds. Innovation Policy and the Economy, Volume 17. Chicago: University of Chicago Press, 2016.
  • January 2005
  • Tutorial

Buying Time

By: Robert S. Kaplan
Managers must frequently make decisions involving trade-offs between cash flows to be paid or received at different points in time. Accountants, in turn, must describe transactions that involve the payment and/or receipt of cash far in the future. This interactive... View Details
Keywords: Cash Flow; Value; Interest Rates; Financial Statements
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"Buying Time." Harvard Business School Tutorial 104-708, January 2005.
  • 01 Dec 2015
  • First Look

December 1, 2015

will have an important future impact on our understanding of consumer psychology. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=50106 forthcoming Management Science Experimental Evidence of Pooling Outcomes Under... View Details
Keywords: Sean Silverthorne
  • Web

Alumni

interactive HBS alumni networking workshop. We will discuss the benefits of applying the scientific method to networking. This framework when applied to gathering market information and navigating professional decision points - removes... View Details
  • August 2013
  • Case

Pixability: Bettina's Board Walk

By: Noam Wasserman and Yael Braid

Description: Bettina Hein, founder-CEO of Pixability, is meeting with her board of directors to discuss her startup's fundraising prospects and the recent strategic pivot. Though Bettina loves the entrepreneurial exhilaration of "riding a rollercoaster every day,"... View Details

Keywords: Corporate Governance; Board Of Directors; Power And Influence; Entrepreneurship; Negotiation
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Wasserman, Noam, and Yael Braid. "Pixability: Bettina's Board Walk." Harvard Business School Case 814-021, August 2013.
  • April 2002 (Revised October 2002)
  • Case

The Blair Wealth Project: Antecedents and Prospects

By: Huw Pill and Ingrid Vogel
Discusses the macroeconomic and political situation in the United Kingdom from the end of World War II through 2001. Focuses on the interactions among macroeconomic performance, labor relations, the corporate governance system, and social services. In particular,... View Details
Keywords: Welfare; Corporate Governance; Labor and Management Relations; Government and Politics; Macroeconomics; United Kingdom
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Pill, Huw, and Ingrid Vogel. "The Blair Wealth Project: Antecedents and Prospects." Harvard Business School Case 702-008, April 2002. (Revised October 2002.)
  • 09 Dec 2013
  • Research & Ideas

Cultural Disharmony Undermines Workplace Creativity

Conflicts in Social Environment Undermine Creativity, a paper published this month in the Academy of Management Journal. Multicultural teams may need managerial nurturing to overcome frictions. Photo: iStockPhoto "A lot of times when we... View Details
Keywords: by Michael Blanding
  • February 2009 (Revised April 2011)
  • Case

Mistry Architects (A)

By: Amy C. Edmondson, Robert G. Eccles and Mona Sinha
Describes an architecture firm founded and run by a husband and wife team, Sharukh and Renu Mistry, that emphasizes "green" building. The firm presents an unusual mix of projects-spanning the spectrum from larger corporate projects to small private homes. The mix also... View Details
Keywords: Family Business; Customer Focus and Relationships; Design; Housing; Corporate Social Responsibility and Impact; Business and Community Relations; Environmental Sustainability; Nonprofit Organizations; Conflict and Resolution
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Edmondson, Amy C., Robert G. Eccles, and Mona Sinha. "Mistry Architects (A)." Harvard Business School Case 609-044, February 2009. (Revised April 2011.)
  • Web

Faculty & Research

strengthen its pharma pipeline, manage debt, and cut through bureaucracy. His bold response: Dynamic Shared Ownership (DSO), a radical model replacing traditional hierarchies with self-organizing teams. By 2025, Bayer was on track to cut... View Details
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