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Show Results For
- All HBS Web
(10,671)
- People (64)
- News (3,251)
- Research (3,900)
- Events (24)
- Multimedia (60)
- Faculty Publications (1,363)
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- 10 Nov 2008
- What Do You Think?
How Much Can You Ask of Your Customers?
the biggest challenges for organizations are to have the necessary competencies and resources to act upon inputs." Sowmia Gopinathan echoed this comment: " (the) downside is only where expectations of the customers are made high View Details
Keywords: by Jim Heskett
- 23 Sep 2022
- Research & Ideas
8 Strategies to Sustain Business Innovation
a same-day reply by phone or email. The rules aren’t mission statements, but rather a way to make learning experiences easier to adopt and follow. McDonald adds, “Even simple rules can outlive their... View Details
Keywords: by Lane Lambert
- 30 May 2005
- Research & Ideas
Germany’s Pioneering Corporate Managers
When you think about which countries have produced the greatest management innovations, the United States and Japan are likely to top your list. But it was Germany in the late 1800s and early 1900s that was a cauldron of innovative and... View Details
Keywords: by Sean Silverthorne
- 02 Jan 2018
- Research & Ideas
The Most Popular Stories and Research Papers of 2017
better success getting job interviews, according to research by Katherine DeCelles and colleagues. Having No Life is the New Aspirational Lifestyle It used to be that we equated power and prestige with a leisurely, luxurious lifestyle.... View Details
Keywords: by Sean Silverthorne
- 25 Jul 2013
- Research & Ideas
Why Unqualified Candidates Get Hired Anyway
people who should not be admitted, and rejecting people who should not be rejected.” Inflated Applicants: Attribution Errors in Performance Evaluation by Professionals paints a picture of businesses repeatedly promoting or hiring... View Details
- 11 Jan 2010
- Research & Ideas
Mixing Open Source and Proprietary Software Strategies
product and the competitive landscape. For example, if you have an OS competitor like Apache or the Free Software Foundation, you may not want to be so open. This is an interesting point to make, because usually people think if you face... View Details
- 21 Jul 2021
- Research & Ideas
What Does an ESG Score Really Say About a Company?
appear to be worsening over time. "If I say there were 20 people out of a million in my company that were hurt during the year, would you say 20 is too many?" “People are being sold on money being invested responsibly by using these... View Details
Keywords: by Kristen Senz
- 14 May 2018
- Research & Ideas
Amazon vs. Whole Foods: When Cultures Collide
about Whole Foods customers, really angry customers, regularly encountering empty shelves at their favorite retailer. Then stories surfaced about Whole Foods employees crying over their new performance-driven working conditions imposed by... View Details
- 18 Nov 2022
- HBS Case
What Does It Take to Safeguard a Legacy in Asset Management?
in a business environment awakening to equity and inclusion. One of the first Black portfolio managers, Eddie Brown, founded the eponymous firm in 1983. It was only the second Black-founded investment firm in the US. Its performance in the decades since is enviable for... View Details
- 16 Mar 2015
- Research & Ideas
Advice on Advice
realize that it involves skills that can be learned and refined, according to Harvard Business School professors David A. Garvin and Joshua D. Margolis. Highly skilled advisers pay close attention to how they advise as much as what kind... View Details
Keywords: by Dina Gerdeman
- 05 Jun 2013
- What Do You Think?
Do We Need to Extend ‘No Surprises Management?’
practices NSM, they are able to build affective engagement with their employees in creating a learning environment where each employee feels respected and fulfilled in an environment of trust.'' Kim Forbes observed, "This ties in... View Details
Keywords: by James Heskett
- 14 Nov 2019
- Book
Lifting the Lid on Turkey's Hidden Business History
example, we learn how challenges have been turned into opportunities, and how you can grow successful businesses in turbulent conditions by paying close attention to execution and recruitment of strong... View Details
Keywords: by Sean Silverthorne
- 09 Jan 2012
- Working Paper Summaries
When to Sell Your Idea: Theory and Evidence from the Movie Industry
- 09 Oct 2017
- Research & Ideas
Fearing Fox News, Democratic-leaning Companies Delayed Negative Announcements
programs devoted a lot of airtime to discussing soft money contributions by firms, with a particular focus on those that had contributed to the Democratic Party. Heese and Baloria, an assistant professor of accounting at Boston College’s... View Details
- 05 Sep 2006
- Research & Ideas
HBS Cases: Porsche’s Risky Roll on an SUV
premium? "I think the central question posed by the cases—and we can generalize this more broadly beyond Porsche—is, what difference does location make in a globalized world? Can products just be... View Details
- 24 Sep 2024
- Research & Ideas
Why Small Businesses Deserve More Credit
It’s Wall Street doctrine that small firms struggle to raise capital at reasonable rates and are often rejected for credit lines and loans because banks think their risk profile is too high. “If you really want to drive investment,... View Details
- 06 Mar 2017
- Research & Ideas
Why Comparing Apples to Apples Online Leads To More Fruitful Sales
they are surprised by the effects of these decision settings. I think it is useful for online retailers to know that there can be benefits to showing same-category options on a specific product page.”... View Details
- 26 Oct 2017
- Research Event
In an Era of 'Fake News,' What is the Future of Advertising and Publishing?
pondered the impact of fake news on democracy, the potential for government regulation of the internet, and the future of business models that support traditional media such as newspapers. The event was co-sponsored by the Tow Center for... View Details
- 06 Nov 2023
- Research & Ideas
Did You Hear What I Said? How to Listen Better
School. “You feel like maybe they weren’t totally listening.” In fact, people often aren’t tuned in when we think they are, and it’s tough to tell when someone is actually paying attention, according to a forthcoming article in the... View Details
Keywords: by Michael Blanding
- 05 Nov 2024
- Research & Ideas
AI Can Help Leaders Communicate, But Can't Make Employees Listen
It's an AI-age twist on the classic Turing Test, developed by British computer scientist Alan Turing in 1950 to judge whether machines could exhibit “intelligence.” Called the “Wade Test,” after the CEO of the company the researchers... View Details