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  • July 1977
  • Article

Social Roles, Social Control and Biases in Social Perception Processes

By: L. D. Ross, T. M. Amabile and J. Steinmetz
To make accurate social judgments, an individual must both recognize and adequately correct for the self-presentation advantages or disadvantages conferred upon actors by their social roles. Two experiments using 120 undergraduates examined social perceptions formed... View Details
Keywords: Perception; Prejudice and Bias; Social Psychology; Judgments; Power and Influence; Status and Position; Situation or Environment
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  • 2019
  • Working Paper

The Creative Consulting Company

By: Robert S. Kaplan, Richard Nolan and David P. Norton
During the past 50 years, several consulting companies introduced important new ideas that extended management theory and improved management practice. This paper draws upon public sources and the authors’ personal experiences to describe how three management... View Details
Keywords: Management; Theory; Practice; Performance Improvement; Innovation and Management; Consulting Industry
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  • 2021
  • Working Paper

G.I. Joe Phenomena: Understanding the Limits of Metacognitive Awareness on Debiasing

By: Ariella S. Kristal and Laurie R. Santos
Knowing about one’s biases does not always allow one to overcome those biases— a phenomenon referred to as the G. I. Joe fallacy. We explore why knowing about a bias doesn’t necessarily change biased behavior. We argue that seemingly disparate G. I. Joe... View Details
Keywords: Biases; Judgment; Decision-making; Nudge; Debiasing; Illusions; Prejudice and Bias; Decision Making; Behavior; Change
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  • 20 Dec 2019
  • Blog Post

Aspa Lekka (MBA 2020) Talks Dreams of Becoming a CEO, Handball, and Her Hometown in Greece

Aspa Lekka (MBA 2020) was a member of the Greek National Team for handball. Upon realizing she had global ambitions of competing in a larger world, she ventured out to Berlin to join a startup as a business analyst despite her lack of View Details
  • October 2002 (Revised March 2013)
  • Case

Intermountain Health Care

By: Richard M.J. Bohmer, Amy C. Edmondson and Laura Feldman
Intermountain Health Care (IHC), an integrated delivery system based in Utah, has adopted a new strategy for managing health care delivery. The approach focuses management attention not only on the facilities where care takes place but also on physician decision making... View Details
Keywords: Ethnicity; Innovation Strategy; Cost Management; Information Technology; Organizational Structure; Technology Adoption; Performance Improvement; Problems and Challenges; Adoption; Change Management; Cost vs Benefits; Health Care and Treatment; Health Industry; Utah
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  • 22 Apr 2012
  • News

The Pros and Cons of Hiring Outsiders

    CSML: Leading Change

    School leaders are key change agents for their schools and are tasked with improving practice while navigating an increasingly challenging school environment. Driving change requires a strong foundation of knowledge and skills to effectively manage improvement and... View Details

    • May 2011
    • Article

    The Power of Small Wins

    By: Teresa M. Amabile and Steven J. Kramer
    What is the best way to motivate employees to do creative work? Help them take a step forward every day. In an analysis of knowledge workers' diaries, the authors found that nothing contributed more to a positive inner work life (the mix of emotions, motivations, and... View Details
    Keywords: Creativity; Interpersonal Communication; Employee Relationship Management; Leadership; Performance Effectiveness; Emotions; Motivation and Incentives; Groups and Teams; Collaborative Innovation and Invention; Innovation Leadership; Working Conditions; Management Practices and Processes; Management Skills; Mission and Purpose; Organizational Culture; Performance Productivity; Attitudes; Behavior; Happiness; Perception; Trust; Time Management; Resource Allocation; Business or Company Management; Goals and Objectives; Managerial Roles
    Related
    • 02 Dec 2013
    • News

    Stop watching your workers

    • 20 Dec 2018
    • News

    Consumer Rating Algorithms Score Big with Businesses, Governments

    • 29 Jul 2013
    • Video

    Happy Money: The Science of Smarter Spending - Buying Experiences

    • November 2008 (Revised April 2010)
    • Case

    The Bridgespan Group: Chapter 2

    By: Allen S. Grossman, Naomi Greckol-Herlich and Cathy Ross
    The Bridgespan Group was launched in 2000 by management consulting group Bain & Company as a nonprofit focused on strategy consulting for nonprofits and philanthropists. Over the next eight years, Bridgespan expanded its services to include executive search, knowledge... View Details
    Keywords: Philanthropy and Charitable Giving; Growth and Development Strategy; Service Operations; Corporate Social Responsibility and Impact; Nonprofit Organizations; Expansion; Consulting Industry
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    • 17 Aug 2010
    • News

    Out of the Classroom and Into the Street

    • 30 Sep 2011
    • News

    The Most Successful CEOs Come from Within

    • March 2008
    • Background Note

    Marketing Input and Innovation Strategy

    By: Elie Ofek
    This note develops a framework for considering the challenges of incorporating marketing input when setting innovation strategy. The framework lays out the possible innovation opportunities a firm can entertain and describes how the customer knowledge gained from... View Details
    Keywords: Customer Focus and Relationships; Innovation Strategy; Knowledge Use and Leverage; Marketing; Research; Competition
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      John P. Kotter

      John P. Kotter is internationally known and widely regarded as the foremost speaker on the topics of Leadership and Change.  His is the premier voice on how the best organizations actually achieve successful transformations. The Konosuke... View Details

      • 30 Jan 2014
      • Working Paper Summaries

      Modularity and Intellectual Property Protection

      Keywords: by Carliss Y. Baldwin & Joachim Henkel
      • November 2019 (Revised April 2020)
      • Technical Note

      The Life Sciences Revolution: A Technical Primer

      By: Gary P. Pisano, William J. Anderson, Amitabh Chandra, Clarissa Ceruti and Stephanie Oestreich
      For more than two decades, scientific advances have been driving profound changes in drug discovery and the drug industry itself. This case provides an overview and description of these technical and scientific advances. Written for the nonscientific reader, it may be... View Details
      Keywords: Science; Technological Innovation; Technology; Pharmaceutical Industry; Biotechnology Industry
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      • 28 Aug 2009
      • News

      Faculty Pioneer Award in Social Entrepreneurship

      • 2011
      • Working Paper

      Non-Audit Services and Financial Reporting Quality: Evidence from 1978-1980

      By: Kevin Koh, Shiva Rajgopal and Suraj Srinivasan
      We provide evidence for the long-standing concern on auditor conflicts of interest from providing non-audit services (NAS) to audit clients by using rarely explored NAS fee data from 1978 to 1980. Using this earlier setting, we find cross-sectional evidence of improved... View Details
      Keywords: Accounting Audits; Financial Reporting; Stocks; Price; Corporate Disclosure; Governing Rules, Regulations, and Reforms; Service Delivery; Quality; Research
      Related