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Show Results For
- All HBS Web
(1,347)
- People (2)
- News (338)
- Research (874)
- Events (6)
- Multimedia (1)
- Faculty Publications (326)
- 01 Sep 2015
- News
Alumni and Faculty Books for September 2015
qualities that define a leader? Where does one find a mentor? What are the ingredients in the recipe for success? Getting beyond Better: How Social Entrepreneurship Works by Roger L. Martin (MBA 1981) and Sally R. Osberg (Harvard Business... View Details
- 01 Apr 2000
- News
Rethinking Call Centers: Effective Delivery of Service is Key
call centers, with their attendant voice response units, need not be frustrating. When a company manages its call center well, effectively linking a triad of service, information technology, and internal processes, both the customer and... View Details
- 01 Mar 2005
- News
Answering the Call
234,629 In 1971, T.J. Dermot Dunphy (MBA 1956) became CEO of Sealed Air Corporation, a fledgling New Jersey protective-packaging company. Under his leadership, Sealed Air soon became known for its quality products and technological... View Details
- 01 Dec 2007
- News
Rediscovering America
a path to success in many schools. What business could survive if it didn’t have the resources to buy supplies and attract and retain quality employees? What retail store could motivate customers in a dingy, outmoded building where even... View Details
- 01 Jun 2000
- News
Q & A: Gustavo Herrero
that we want to collaborate with local academics will gain us a lot of goodwill. The payoff for HBS faculty will be a better understanding of developments in the region and an increase in the amount and quality of teaching materials about... View Details
Keywords: Garry Emmons
- 01 Jun 2005
- News
NFL Players Tackle Cases at HBS
quarterback for the Kansas City Chiefs. As frequent targets of investment pitches, some of which turn out to be scams, several participants said they had already learned enough to be more astute in evaluating proposals that come their way. For their part, HBS... View Details
- 30 Sep 2014
- News
Life Lessons on the Open Seas
on the island of Nantucket off Massachusetts, serves more than 1,000 children, adults, and veterans every year. “I’m a firm believer in growing only as fast as you can control the quality of your product,” says Callahan. “We’ve served... View Details
Keywords: Jill Radsken
- 07 Mar 2000
- Research & Ideas
Putting Health Care Consumers in the Driver’s Seat
one of four topics: different models of consumer-driven health care; the role of consumer-driven health care in supporting innovative solutions to chronic problems in the industry; the new breed of consumer information and support... View Details
- 01 Dec 2005
- News
One-on-One with Peter Cuneo
lose money. Also, the quality of comic books today has never been better; it’s not the old days when they were printed on pulp paper. When they’re done well, they’re a high form of art. Who reads Marvel comic books today? Generally... View Details
- 01 Jun 2010
- News
Touting Green Energy’s Potential
MARKEY: Just as the telecom sector was revolutionized in the 1990s by legislation that unleashed competition, so too will a green energy sector be launched, generating enormous wealth creation. In March, at a two-day HBS conference on energy, Congressman Ed Markey... View Details
- 26 May 2003
- Research & Ideas
Corporate Transparency Improves For Foreign Firms in U.S. Markets
define corporate transparency as the quantity and quality of information a company provides its various constituents including shareholders and other capital providers, suppliers, customers, employees, etc.... View Details
Keywords: by Cynthia Churchwell
- 17 Dec 2024
- News
Solving the Underemployment Crisis
second one is quality coaching. For most learners who grow up in a highly educated, affluent family, they get most of what they need to know about education and career pathways just around the dinner table. But for those who grow up in... View Details
- 01 Apr 2001
- News
Professor Thomas Kennedy Remembered
Professor of Business Administration, Kennedy established a reputation as an exceptional teacher. Dean Kim B. Clark commented, “During his two decades on the faculty, Tom Kennedy played an influential role in an institution that prides itself on the high View Details
- 01 Oct 1996
- News
"Service-Profit Chain" Links Members of Service Management Unit
Heskett as "a chain of relationships involving customer loyalty; customer satisfaction; the value of goods and services delivered; the quality of the process; and employee loyalty, satisfaction, productivity, and support." The results of... View Details
Keywords: Susan Young
- 09 Sep 2009
- First Look
First Look: September 9
the international financial architecture; and the formal rules and informal norms of international organizations. Book link: http://www.tobinproject.org/twobooks/pdf/New_Perspectives_Full_Text.pdf Government as Risk Manager Authors:Tom... View Details
Keywords: Martha Lagace
- 01 Jun 1997
- News
Short Takes
statistical data from five hundred business groups in India and spoke to dozens of managers in Malaysia, Indonesia, and Chile. The pair found that companies outside the United States perform better when they replicate the quality... View Details
Keywords: Judith A. Ross
- 01 Dec 2003
- News
Studying Japan from the Inside
for the U.S. style. Companies adopting the U.S.-style of governance, however, are in the minority. Q: How do you see business in Japan developing in the years ahead? A: Major changes are currently taking place in the Japanese economy, politics, and society. The View Details
- 19 Sep 2024
- Blog Post
A Day at Royal FloraHolland: The Epicenter of the Global Flower Market
increasingly vital as carbon emissions associated with the production and distribution of flowers are increasingly being scrutinized by consumers. Therefore, RFH is actively advocating for certifications that highlight the sustainability of its growers' practices, a... View Details
- 01 Dec 2011
- News
Ticktock
partner with an American product design firm and risk prohibitive expense, or to team up with a less-expensive overseas firm and risk the inherent quality control and communications issues? (Nanda, who was able to launch the product with... View Details
- 01 Sep 2018
- News
Remembering Dick Spangler
Carolina’s Board of Education from 1982 to 1986. As president of the University of North Carolina (based at its Chapel Hill campus) from 1986 to 1997, he increased enrollment and faculty funding while prioritizing educational quality and... View Details