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  • January 2003 (Revised March 2003)
  • Case

Southwest Airlines 2002: An Industry Under Siege

By: James L. Heskett
The company's management is faced with long-term questions regarding the rate and manner of growth in the wake of the 9/11 attacks and general industry malaise. View Details
Keywords: Cost; Product; Risk and Uncertainty; Growth and Development; Air Transportation Industry
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    Ryan W. Buell

    Ryan W. Buell is a Professor of Business Administration in the Technology and Operations Management Unit at Harvard Business School. He teaches View Details

    Keywords: banking; e-commerce industry; fast food; financial services; high technology; hotels ＆ motels; insurance industry; restaurant; retailing; service industry; transportation

      James L. Heskett

      James L. Heskett is UPS Foundation Professor Emeritus at the Harvard Business School and author of his latest book, With From Within: Build Organizational Culture for Competitive... View Details

      • 26 Aug 2013
      • News

      Built for Global Competition from the Start

        Ranjay Gulati

        Ranjay Gulati is the Paul R. Lawrence MBA Class of 1942 Professor of Business Administration and the former Unit Head of the Organizational Behavior Unit at Harvard Business School. He is an expert on leadership, strategy, and organizational issues... View Details

        Keywords: biotechnology; computer; financial services; industrial goods; information technology industry; pharmaceuticals; professional services; retailing
        • 12 Sep 2023
        • Research & Ideas

        How Can Financial Advisors Thrive in Shifting Markets? Diversify, Diversify, Diversify

        boomers surge into retirement and fintech businesses offer new ways for investors to grow their nest eggs. While revenue from financial planning reached $65 billion in 2021, up 30 percent from 2017, many in the industry are trying to figure out how to market to... View Details
        Keywords: by Ben Rand; Financial Services
        • 19 Dec 2023
        • Research & Ideas

        The 10 Most Popular Articles of 2023

        Soon after ChatGPT debuted in late 2022, business leaders began taking their first steps into generative artificial intelligence, approaching this powerful technology with a mix of awe and trepidation. It’s no surprise that one of the... View Details
        Keywords: by Danielle Kost
        • Video

        Chao Zeng - Making A Difference

        • Video

        Jorge Cárdenas Gutiérrez

        Jorge Cárdenas Gutiérrez, former General Manager of the FNC, details the technologies and practices that the organization advanced to protect the environment, preserve water and prevent soil erosion. View Details
        • October 2015
        • Case

        DRW Technologies

        By: Stephen A. Greyser and William Ellet
        Ed Claiborne is a newly hired corporate vice president of procurement for DRW Technologies, a company that produces advanced military systems with 21 plants in the United States. Claiborne was hired from another company from within the industry, and the news of his... View Details
        Keywords: Announcements; Management Style; Organizational Structure; Leadership Style; Human Resources
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        • August 1997 (Revised December 1997)
        • Case

        Harassment at Work?

        By: Lynn S. Paine and Dale Coxe
        Presents three scenarios involving behavior that could arguably be called sexual harassment. The first scenario is set in a medical supply company in an unnamed emerging market region. The second is set in a New York-based securities firm. The third is set in a U.S.... View Details
        Keywords: Working Conditions; Organizational Culture; Problems and Challenges; Ethics; Moral Sensibility; Groups and Teams; Crime and Corruption; Attitudes; Behavior; Labor and Management Relations; Medical Devices and Supplies Industry; Financial Services Industry; New York (city, NY); United States
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        • January 2010 (Revised March 2010)
        • Compilation

        Firm Strategy Vignettes

        By: Josh Lerner, G. Felda Hardymon and Ann Leamon
        These three vignettes present various issues around the strategy and management of a private equity firm. In one, a senior partner must decide how to manage an over-extended colleague and how to reduce the risk of the firm's portfolio; in the second, a limited partner... View Details
        Keywords: Outcome or Result; Business Strategy; Problems and Challenges; Private Equity; Venture Capital; Investment Portfolio; Partners and Partnerships
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        • July 2009 (Revised July 2011)
        • Technical Note

        Note on Capital in the U.S. Financial Industry

        By: Clayton S. Rose, Scott Waggoner and Sally Canter Ganzfried
        This note was created to supplement classroom discussion in the EC course "Managing the Financial Firm" and provides background for exploring issues general managers in financial firms face in considering appropriate capital levels. View Details
        Keywords: Capital; Financial Institutions; Management; Financial Services Industry; United States
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          Anthony Mayo

          Tony Mayo is the Thomas S. Murphy Senior Lecturer of Business Administration and C. Roland Christensen Distinguished Management Educator in the Organizational Behavior Unit of Harvard Business School (HBS).  He currently teaches and serves as the course head for... View Details

          Keywords: advertising; airline; education industry; nonprofit industry; publishing industry; service industry
          • December 2018 (Revised June 2021)
          • Supplement

          Bulb 2017: Launch

          By: John R. Wells and Benjamin Weinstock
          On August 21, 2015, Amit Gudka and Hayden Wood, co-founders of Bulb Ltd. (Bulb) launched a new business to supply energy to the United Kingdom’s 27 million residential homes with a promise of 100% renewable electricity at affordable prices. By the end of March 2017,... View Details
          Keywords: Green Energy; Start-up; Launch; Customer Acquisition; Customer Churn; Customer Engagement; Electricity; Resources; Growth Strategy; B-Corp; Entrepreneurial Management; Entrepreneurial Journey; Entrepreneurial Financing; Renewable Energy; Business Startups; Growth and Development Strategy; Business Model; Working Capital; Product Launch; Customers; Growth Management; Business Plan; Decision Making; United Kingdom
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          • August 1984 (Revised March 1989)
          • Background Note

          Direct, Personal Leadership

          By: Joseph L. Badaracco Jr. and Richard R. Ellsworth
          Argues that to be effective leaders, general managers must focus on substance, not process, and aggressively combat the forces that can lead to the politicization of the organization. Examines the leader's direct role in setting and communicating goals, managing the... View Details
          Keywords: Leadership Style; Management Practices and Processes
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          • 01 Oct 2021
          • Research & Ideas

          Dying to Lead: How Reaching the Top Can Kill You Sooner

          demands. "What we’re beginning to understand is that life at the top isn’t that easy." The historical study by Harvard Business School Professor Tom Nicholas, who tracked the status and mortality rates of more than 1,000 managers and... View Details
          Keywords: by Jay Fitzgerald
          • 20 Nov 2000
          • Research & Ideas

          Moving from Supply Chains to Supply Networks

          Professors Ananth Raman and Roy Shapiro are two members of the HBS faculty team that developed the new Executive Education program, Managing the Supply Chain: The General Manager's Perspective. In this... View Details
          Keywords: by Staff
          • 27 Sep 2011
          • News

          Two named University Professors

          • March 2015 (Revised December 2016)
          • Case

          Philips Healthcare Latin America

          By: Sunil Gupta
          On a beautiful sunny afternoon in October 2013, Daniel Mazon (GMP 15), decided to take some time out of his busy schedule of the General Management Program (GMP) at the Harvard Business School to reflect on his company's situation. Mazon was the Vice President and... View Details
          Keywords: Healthcare; Latin America; Organizational Structure; Salesforce Management; Health Care and Treatment; Medical Devices and Supplies Industry; Health Industry; Latin America
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