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All HBS Web
(1,697)
- People (2)
- News (452)
- Research (809)
- Events (4)
- Multimedia (27)
- Faculty Publications (388)
- 16 Feb 2010
- Research & Ideas
The Outside-In Approach to Customer Service
is what business is about. Much to my surprise, I found that this was the exception rather than the rule for most businesses. “As I delved deeper into companies seeking to become more customer-centric, the biggest gap I discovered was the...
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- 22 Sep 2023
- News
Capital Connection
Vernon Beckford (MBA 2013) saw the gap almost immediately. From the beginning of his career in commercial real estate finance—first at Credit Suisse and then later at CW Capital and Global Atlantic Financial Group—Beckford observed Wall Street’s obsession with...
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- Web
Global Opportunity Fellowship GO: AFRICA - Alumni
are designed to bridge the gap between the recipient’s salary and $120,000 USD, with a maximum award of up to $50,000 USD per year. For example, if recipient’s salary is $85,000 USD, the GO Fellowship may be up to $35,000 USD. Beginning...
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- Web
HBS Alumni Conference: Accelerating Climate Solutions - Alumni
to the Secretary of Energy, US Department of Energy Gordon Jones , President, College of Western Idaho (CWI) Building the workforce is critical to scaling climate ventures, to valuation, and to public uptake of climate technologies both existing and new. The current...
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- 13 May 2013
- Research & Ideas
How to Spot a Liar
the lie” "Evidence for the Pinocchio Effect" fills a key gap in the field of deception research, says Van Swol, the study's lead author. Previous studies have examined the linguistic differences between lies and truthful...
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by Carmen Nobel
- 26 Jan 2015
- Research & Ideas
National Health Costs Could Decrease if Managers Reduce Work Stress
them," says Goh. Making The Stress-health Connection Unlike in Europe, little or no data exists in the US that correlates exposure to workplace stress with health outcomes or health care costs. Goh tackles that gap in a new working...
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- 11 Jan 2022
- Research & Ideas
Feeling Seen: What to Say When Your Employees Are Not OK
manager gets the negative emotion wrong, talking about it is still better than ignoring the emotion completely. The team points to research showing an expectations gap between managers and employees. While managers view emotional support...
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by Pamela Reynolds
- 01 Nov 2022
- Research & Ideas
A Penny for Your Thoughts? For Big-Picture Ideas, the Right Pay Structure Matters
relation to the worker’s job. That is, employees with fixed-rate contracts were more likely to propose broad-scope innovations, even when the changes would not benefit them personally. It’s costly to think outside the box Gallani says the study results showed the...
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by Scott Van Voorhis
- 09 Nov 2021
- Research & Ideas
The Simple Secret of Effective Mentoring Programs
didn’t fully explain the wide productivity gap between opt-in and opt-out employees. The findings suggest that “unobservable characteristics largely drive the decision to forgo mentoring,” meaning that hard-to-detect shyness,...
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by Jay Fitzgerald
- 29 Jul 2022
- Research & Ideas
Will Demand for Women Executives Finally Shrink the Gender Pay Gap?
Pressure to increase gender diversity in C-suites is so intense that companies are trying to draw women candidates with higher salary offers, a phenomenon that is closing the gender pay gap among senior executives, research shows. Female...
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by Kristen Senz
- 21 Nov 2013
- Working Paper Summaries
Path-Breakers: How Does Women’s Political Participation Respond to Electoral Success?
- 11 Aug 2008
- Research & Ideas
Strategy Execution and the Balanced Scorecard
their owner. Assigning responsibilities for their execution to the OSM fills a gap in management practice without infringing on the current responsibilities of any existing department or function. Finally, the OSM is the integrator of...
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by Martha Lagace
- 25 Sep 2023
- Blog Post
HBS Latino Student Association Spotlight: Ana Barrera (MBA 2024)
led me to my pre-MBA career roles at Morgan Stanley and Harlem Capital, in which I worked on talented, diverse teams helping close the funding gap for underrepresented founders. Additionally, I care deeply about building a strong...
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- 28 Jan 2020
- Book
Advanced Leadership Requires More Than Outside-The-Box Thinking
or the family circumstances of their student populations, had access to resources that supported learning. After going on the road and visiting a wide range of schools, she uncovered a gap in school improvement efforts—that most...
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by Sean Silverthorne
- 15 Jan 2014
- Working Paper Summaries
Redrawing the Lines: Did Political Incumbents Influence Electoral Redistricting in the World’s Largest Democracy?
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by Lakshmi Iyer & Maya Reddy
- 01 Mar 2024
- News
Elevator Pitch: Banking On It
Illustration by Drue Wagner Illustration by Drue Wagner Marc Escapa (MBA 2017) Andres Klaric (MBA 2017) Cofounders and co-CEOs, Fuse Concept: Fuse makes it easier for lenders to tackle digital innovation, offering a next-gen loan-origination platform that simplifies...
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Recommended Reading - Advancing Racial Equity
necessities—all thanks to deregulation that began in the 1970s and continues decades later. The Color of Money: Black Banks and the Racial Wealth Gap By: Mehrsa Baradaran When the Emancipation Proclamation was signed in 1863, the black...
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- 27 Sep 2013
- Working Paper Summaries
The Impact of Conformance and Experiential Quality on Healthcare Cost and Clinical Performance
- 01 Dec 2019
- News
Remix
dissatisfaction with an employer’s response. In both cases, the decision comes with a price: from the material losses of firm-specific human capital—which is linked to earnings—to severed access to professional networks, financial strain, View Details
- 14 Jul 2014
- Research & Ideas
Pay Attention To Your ‘Extreme Consumers’
was often predictable. The concept of talking to extreme consumers was developed to push students out of their comfort zone. "There is an enormous gap between chatting with your friends and chatting with people on the streets in Vietnam,"...
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by Michael Blanding