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  • November–December 2021
  • Article

Does Gender Matter? The Effect of Management Responses on Reviewing Behavior

By: Davide Proserpio, Isamar Troncoso and Francesca Valsesia
We study the effect of management responses on the reviewing behavior of self-identified female and male reviewers. Using data from Tripadvisor, we show that after hotels begin to respond to reviews, the probability that a negative review comes from a self-identified... View Details
Keywords: Word Of Mouth; Online Reviews; Management Responses; E-commerce; Gender; Prejudice and Bias; Digital Platforms; Customers
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  • February 2019
  • Case

Halliday's OASIS

By: Scott Duke Kominers and Nicole Tempest Keller
Wade Watts has won control of the OASIS – a futuristic, immersive virtual reality game world. He must decide on rules, rights, and marketplace design, balancing the founding principles of the OASIS with the platform’s potentially negative externalities. View Details
Keywords: Managing Markets; Corporate Responsibility; Virtual Reality; Digital Platforms; Management; Corporate Social Responsibility and Impact; Social Media; United States
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  • 24 Sep 2019
  • News

Connecting Patients and Providers

prospective patients. Patients can upload their data just once and share it with any doctor on the platform who needs access. Trustedoctor also encourages digital consultations, reducing the cost and travel... View Details
  • 04 Jun 2018
  • Blog Post

How to Create a Presence Without Being Present

Recruiting Relations Manager, “Many of our students want these kind of companies, but if they don’t recognize your name, they may not give you their full attention.” Fortunately, there are alternative ways to connect. “Don’t feel pressure to come to campus,” says Cathy... View Details
Keywords: All Industries
  • February 2001
  • Case

Sun Microsystems, Inc.: Solaris Strategy

In the late 1990s, Sun Microsystems' Solaris has emerged as the dominant UNIX-based alternative to Microsoft for server operating systems. At the same time, the open source operating system Linux has appeared unexpectedly, and it is generating significant excitement... View Details
Keywords: Digital Platforms; Competition; Open Source Distribution; Standards
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  • July 2003 (Revised June 2010)
  • Case

FrontPoint Partners

By: Jay O. Light
A hedge fund platform, a new and unique kind of asset management firm, contemplates various client markets for its services. View Details
Keywords: Asset Management; Investment; Demand and Consumers; Digital Platforms; Service Delivery; Financial Services Industry
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  • Web

Marketing - HBS Online

New Credential of Digital Innovation and Strategy Build the skill set and strategic acumen to compete in the digital world through a combination of forward-looking coursework, unique team activities with a... View Details
  • September 2018 (Revised January 2020)
  • Supplement

Apple Pay and Mobile Payments in Australia (B)

By: Feng Zhu, Susan Athey and David Lane
Supplements the (A) case. View Details
Keywords: Payment Methods; Mobile Payment; Apple; Banks and Banking; Cooperation; Problems and Challenges; Policy; Digital Platforms; Banking Industry; Australia
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  • 19 Jun 2019
  • News

Connecting Patients and Providers

digital healthtech sector in late 2016. Today, the platform is available to doctors in any specialized medical field; the company will launch partnerships with large healthcare providers in Switzerland,... View Details
Keywords: April White
  • 25 Aug 2022
  • News

Labs Enable Large-scale Research

HARVARD RESEARCH LABS LAUNCHED IN 2022 Research Labs Topical Focus Principal Investigators Blackbox Lab How do we ensure that Black entrepreneurs and creative professionals leverage digital technologies and View Details
  • 01 Dec 2020
  • News

Quantum Leap

little like the digital computers of the midcentury: enormous, primitive, and unreliable, says Jim Ricotta (MBA 1985), CEO of Aliro Quantum Technologies. We’re also constrained by the limited number of qubits (or quantum bits) that these... View Details
Keywords: Jen McFarland Flint; Computer and Electronic Product Manufacturing; Manufacturing
  • 11 Jun 2019
  • Book

These Aren't Beach Books, but Managers Should Read Them Anyway

Business of Platforms: Strategy in the Age of Digital Competition, Innovation, and Power David Yoffie and colleagues reveal the principles that have made platform businesses the most valuable firms in the... View Details
Keywords: by Sean Silverthorne
  • Web

HBS - From The Dean

dynamism of our campus while building on the knowledge and skills we had gained in hybrid learning and remote work. Our new normal will be to take what we’ve always done well—teaching and research—and infuse it with new tools and View Details
  • 19 Dec 2016
  • Blog Post

The Making of An Internship: Impact

influence an organizations’ success longterm. Watch as three Class of 2017 students highlight the projects they worked on during their summer internships, and the impacts they made. Francesca Ioffreda created the business case for a new View Details
Keywords: All Industries
  • 01 Jun 2023
  • News

The Exchange: The Tech Leader’s Tightrope

revisions of the case reflect this—is that the issues in the Apple case have become core issues throughout the digital economy. Initially, when we taught this case, we were talking about US government surveillance, whereas now many people... View Details
Keywords: Jen McFarland Flint; Justice, Public Order, and Safety Activities; Government
  • July 1996
  • Case

Edmund's--www.edmunds.com

Edmund's publishes an automobile price guide in books (600,000 units per year) and over the Internet (16,000 users a day and growing). The site can be visited at www.edmunds.com. In the marketplace, it makes money selling books. In the marketspace, they make their... View Details
Keywords: Business or Company Management; Digital Platforms; Marketplace Matching; Information Publishing; Information Industry; Auto Industry
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  • December 1999 (Revised November 2000)
  • Background Note

Pricing and Market Making on the Internet

By: Robert J. Dolan and Youngme E. Moon
Considers the impact of the Internet on how market exchanges will take place. Discusses the role of shopping agents and alternatives to fixed prices such as negotiations, auctions, and exchanges. View Details
Keywords: Price; Marketing Strategy; Auctions; Digital Platforms; Negotiation; Internet and the Web
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  • Web

Strategic Plan | Information Technology

who make a difference in the world. Underpinning our mission, vision, and priorities is a set of strategic initiatives that will help us ensure a cutting-edge digital and technology landscape. The strategic plan was developed in close... View Details
  • 01 Dec 2014
  • News

Forecasting ’15

Health Care: Data-Driven Diagnosis Robert Wah (AMP 175, 2008) President, American Medical Association; Global Chief Medical Officer, Computer Sciences Corporation “We’re entering the third phase of health information technology. The first phase was to get off of paper... View Details
Keywords: Food Services and Drinking Places; Hospitality; Ambulatory Health Care Services; Health, Social Assistance
  • 01 Jul 2019
  • Research & Ideas

The Airbnb Lesson for Startups? Success Takes More Than Technology

seen before. More people are employed today, so it would be harder to start those kinds of businesses. The opportunities are different when you’re at the economic bonanza. This article was featured in the HBS Digital Initiative's The New... View Details
Keywords: by Danielle Kost; Travel; Tourism