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Show Results For
- All HBS Web
(1,186)
- People (2)
- News (232)
- Research (783)
- Events (2)
- Multimedia (1)
- Faculty Publications (253)
- 01 Feb 1997
- News
OPM Celebrates 21st Anniversary at Gala Florida Reunion
H. Schiff Professor of Investment Banking. Drawing on his extensive research on a subject he calls his "passion" - customer loyalty - Sasser led a lively discussion on the topic of customer retention that... View Details
- 05 Jul 2022
- Op-Ed
Hear Me Out: Introverts Can Be Loud and You Might Like Microsoft Teams
Novel Approach to Staff Shortages" “The article was interesting and the initial ideas presented by US Foods could help. However, one major way to attract and retain delivery drivers is to change the actual delivery to the View Details
Keywords: by Danielle Kost
- 02 Nov 2016
- Op-Ed
Government and Financial Tech Can Fix Cash Woes for Small Businesses
Ask any small business owner and they will tell you that cash flow is on their mind pretty much all the time. This isn’t surprising, given that they are continuously managing dollars coming in from customers and going out to pay for... View Details
Keywords: by Karen Mills
- 01 Sep 2018
- News
Ask the Expert: Delivering the Goods
expectations with promises of same-day delivery, the logistics industry is looking to completely new models, like crowdsourcing, autonomous technology, and on-demand delivery. Robert Reisner (MBA 1971), who led the Postal Service’s technology and strategic planning... View Details
Keywords: Jen McFarland Flint
- 01 Dec 2005
- News
Buy the Book
perspective. “I’d never actually heard a product speak,” he recalls. “It was like listening to a can of Coca-Cola explain how it would like to be marketed.” That initial encounter inspired Deighton to write “Marketing James Patterson,” a... View Details
- 13 Nov 2018
- First Look
New Research and Ideas, November 13, 2018
initiatives are fulfilling their desired objectives. By being able to more rigorously evaluate compliance programs with data and empirical analysis, prosecutors and courts will be able to more readily discern “window-dressing,” and firm... View Details
Keywords: Dina Gerdeman
- 01 Jun 2017
- News
Life in Lockdown
intense and very structured: take a concept idea and get to a real prototype for customers to interact with by the end of the day,” Sapone says. On Wednesday of that first Startup Lockdown, the group worked on a concept then called... View Details
- Web
Leadership with purpose: Redefining success and impact with Satpal Singh (SELP—India 4, 2019) - Recruiting
our customers and communities. Throughout my career, I’ve learned leadership isn’t about fitting into a mold—it’s about understanding who you are and the values that drive you. My journey has been defined by diverse challenges, inspiring... View Details
- 09 Apr 2019
- First Look
New Research and Ideas, April 9, 2019
collectors, auction house operators, and other actors who played active roles as either institutional entrepreneurs or guardians in shaping the revitalization of the industry. We find these entrepreneurs and guardians initially espoused... View Details
Keywords: Dina Gerdeman
- 01 Mar 2010
- Op-Ed
A Golden Opportunity for Ford and GM
their own. The bigger question is, will Ford and GM be able to capitalize on this opportunity for the long term? I was with Whitacre when he initially learned that Toyota was suspending sales of 57 percent of its autos sold in the United... View Details
- 01 Mar 2008
- News
Alumni Books
sweet spot; designing the offer to create customer value and secure differential advantage; integrating to serve the customer; and measuring what matters. Science Lessons: What the Business of Biotech Taught Me about Management by Gordon... View Details
- 24 Apr 2006
- Research & Ideas
Managing Alignment as a Process
functional support units. Business units to customers: The priorities of the customer value proposition are communicated to targeted customers and reflected in specific View Details
- 01 Jun 2010
- News
Michael Depatie
was ranked number one in guest satisfaction for 2009 by the Market Metrix Hospitality Index (based on over 130,000 hotel customer surveys), beating competitors including the Ritz-Carlton, W Hotels, and the Four Seasons. Michael Depatie... View Details
- 01 Sep 2012
- News
HBS Is Committed to Increasing Alumni Engagement
Skeete Tatum HBS has taken on a major initiative to deepen its connection to alumni by increasing engagement and participation. To better understand the relationships that currently exist between alumni and HBS, the School has launched a... View Details
Rick Grinnell
Engineering from MIT and an MBA from HBS. Areas to support: - General start-up foundation development - AI roadmap and talent recruiting - GTM strategy - Driving initial customer adoption - Career advice View Details
- 26 Feb 2021
- News
Latinx on Boards; High-Tech Reforestation
Management Leadership for Tomorrow, says the initiative touches on all aspects of the mission of the HBSLAA, by “empowering capable alumni to serve in this valuable capacity, connecting recent and more experienced alumni to each other and... View Details
Keywords: Margie Kelley
- 08 Mar 2012
- Research & Ideas
Unplugged: What Happened to the Smart Grid?
run? “It's a question of who will make money and which business models are effective” "There's a huge opportunity to make money here," Henderson, codirector of the Business & Environment Initiative at HBS, told students who... View Details
- 27 Nov 2012
- News
The Beauty of the Network
first-year courses in the same classroom, in the same seat. (Pao’s undergrad institution was UC Berkeley, which, at least 27 years ago, embodied less rigid customs than those found at HBS.) “It was so intimidating,” Pao recalls. “I felt... View Details
- 06 Dec 2021
- News
Tipping Point
drivers. It is a model customers are familiar with.” And it’s a model she believes could also transform the coffee industry and other commodity supply chains. Courtesy Margaret Nyamumbo “The economics of coffee are some of the most... View Details
- 29 Apr 2008
- First Look
First Look: April 29, 2008
http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=508049 Avaya (C): Implementing Demand Generation in Brazil Harvard Business School Supplement 508-050 Supplements the (A) case. Purchase this supplement:... View Details
Keywords: Martha Lagace