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  • July – August 2011
  • Article

Deliberate Learning to Improve Performance in Dynamic Service Settings: Evidence from Hospital Intensive Care Units

By: I. M. Nembhard and A. L. Tucker
Dynamic service settings-characterized by workers who interact with customers to deliver services in a rapidly changing, uncertain, and complex environment (e.g., hospitals)-play an important role in the economy. Organizational learning studies in these settings have... View Details
Keywords: Experience and Expertise; Customer Focus and Relationships; Learning; Health Care and Treatment; Service Delivery; Performance Improvement; Quality; Groups and Teams; Cooperation; Health Industry
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  • Web

Fostering Candor in Teams and Organizations - Recruiting

Insights & Advice 07 Jul 2023 Fostering Candor in Teams and Organizations Becca Carnahan Author HBS Team tag All Industries All Locations Diversity, Inclusion, & Belonging Recruiting Advice Recruiting Strategies Candidates consider many... View Details
  • 30 Apr 2024
  • Blog Post

IFC India: Urban Adaptation in a Changing World

Professor Vikram Gandhi’s Immersive Field Course (IFC) “Development while Decarbonizing: India’s Path to Net-Zero" delved into the critical aspect of decarbonization and sustainability goals amid India's rapid development. The course presented an opportunity for... View Details
  • 07 Dec 1999
  • Research & Ideas

Henry Heinz and Brand Creation in the Late Nineteenth Century

toward processed food. He was fairly confident that a "wide market awaited the manufacturer of food products who set purity and quality above everything else in their preparation. 56 View Details
Keywords: by Nancy F. Koehn
  • February 2010
  • Case

Foxwoods: Turning Data into Insights in the Hospitality Industry

By: Lynda M. Applegate and Deborah L. Soule
This case describes how an IT director identified an opportunity and implemented an innovative business solution designed to enable line managers and executives to convert data to information to insights. The case also details how the company partnered with an emerging... View Details
Keywords: Corporate Entrepreneurship; Technological Innovation; Knowledge Use and Leverage; Partners and Partnerships; Information Technology; Entertainment and Recreation Industry; Connecticut
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  • 01 Sep 2021
  • Blog Post

Investing in Career Switchers - Cyril Straughn-Turner & Invesco US

him and talk about their industry. Then he was able to share with them how he has gone about building his real estate knowledge and how he planned to apply his consulting background. Opening up your process, from company conversations to... View Details
Keywords: Real Estate
  • 29 Oct 2021
  • Blog Post

Helping Women in Mexico to Live Fulfilled and Healthy Lives

professional help to have a friendly confidant answering questions as soon as the need arises. You can ask the team about anything from UTIs to using menstrual cups. Lastly, but very importantly, we want to provide Care. We want to build... View Details
  • 09 Sep 2010
  • Working Paper Summaries

Boundary Spanning in a For-Profit Research Lab: An Exploration of the Interface Between Commerce and Academe

Keywords: by Christopher C. Liu & Toby E. Stuart; Biotechnology
  • 01 Nov 1999
  • Lessons from the Classroom

What’s Next & So What? Leading in the 21st Century

Leading in the 21st Century is an HBS Executive Education program being held in January 2000. Professors Gary Hamel and John Kotter talk about the course and the new realities of leadership and competitive... View Details
Keywords: by Staff
  • 16 Jul 2024
  • Op-Ed

Corporate Boards Are Failing in Their No. 1 Duty

appointments go wrong Let’s begin by taking a look at three examples of poor leadership at public companies and addressing what went wrong. Then, I will recommend five ways boards can ensure they appoint the right leader as CEO: General Electric: The most publicized... View Details
Keywords: by Bill George
  • 13 Sep 2012
  • Working Paper Summaries

Entrepreneurship in the Natural Food and Beauty Categories Before 2000: Global Visions and Local Expressions

Keywords: by Geoffrey Jones; Beauty & Cosmetics; Food & Beverage
  • 28 Feb 2023
  • Research & Ideas

Can Apprenticeships Work in the US? Employers Seeking New Talent Pipelines Take Note

of the Future: Finding the Next World Leaders in Higher Ed Feedback or ideas to share? Email the Working Knowledge team at hbswk@hbs.edu. Image: iStockphoto/sturti View Details
Keywords: by Michael Blanding
  • 2011
  • Working Paper

Collaborating across Cultures: Cultural Metacognition & Affect-Based Trust in Creative Collaboration

By: Roy Y.J. Chua, Michael W. Morris and Shira Mor
We propose that managers' awareness of their own and others' cultural assumptions (cultural metacognition) enables them to develop affect-based trust with associates from different cultures, promoting creative collaboration. Study 1, a multi-rater assessment of... View Details
Keywords: Cross-Cultural and Cross-Border Issues; Knowledge Sharing; Managerial Roles; Creativity; Prejudice and Bias; Social and Collaborative Networks; Trust; Cooperation
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  • 22 Sep 2008
  • Research & Ideas

The Silo Lives! Analyzing Coordination and Communication in Multiunit Companies

poses no major obstacles to analysis. In fact, its size enables us to be more confident in our findings. Q: With the increased use of electronic communication, is there an... View Details
Keywords: by Sarah Jane Gilbert
  • 20 Nov 2014
  • Working Paper Summaries

Entrepreneurship and Business Groups: An Evolutionary Perspective on the Growth of the Koç Group in Turkey

Keywords: by Asli M. Coplan & Geoffrey Jones
  • July 2008 (Revised February 2011)
  • Supplement

Sanford C. Bernstein: The Fork in the Road (B)

By: Boris Groysberg and Geoff Eckman Marietta
Update on the (A) case. View Details
Keywords: Knowledge; Business or Company Management; Organizational Change and Adaptation; Organizational Culture; Competitive Advantage; Valuation; Financial Services Industry
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  • 17 Mar 2011
  • Research & Ideas

Harvard Business School Faculty Comment on Crisis in Japan

who was working in Tokyo last week when tremors hit the city. He left his office to drive home. The usual 10-minute trip lasted four hours. Despite their lack of knowledge of what was happening and the full... View Details
Keywords: Re: Multiple Faculty
  • 29 Nov 2017
  • Research & Ideas

How to Succeed in Business (According to a 15th Century Trade Merchant)

In what could be considered the first business how-to book, an Italian merchant from the 1400s advises leaders to be charitable, ethical, and treat people fairly; be modest; look for the right qualities in a... View Details
Keywords: by Julia Hanna
  • 20 Jan 2022
  • Blog Post

Lessons Learned from My HBS Career Journey in Environmental Sustainability

peers in the same role proved to be difficult. All in all, though, I’m glad I did it. I stepped out of my comfort zone, learned a lot about the battery space, met great people, and practically applied the... View Details
  • 01 Dec 2002
  • News

Building a Network for Social Enterprise in Latin America

Consortium between Universidad de San Andrés, Universidad Torcuato Di Tella, and CEDES (a public policy think tank), Argentina Faculdade de Economia, Universidade de São Paulo, Brazil The HBS Initiative on Social Enterprise (ISE) was founded View Details