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- All HBS Web (883)
- Faculty Publications (36)
- 01 Jun 2010
- News
$how Me the Money
five say they lost business to competitors who bribed. Low-level, low-cost bribery is frequently not illegal, nor are other, high-cost activities that may appear corrupting (e.g., money in politics); some people even defend small-scale... View Details
- Web
Online Transforming Customer Experiences Course | HBS Online
exceptional service and engage customers in ways that turn them into loyal fans. "The real-world examples were the best part of the courses. While going through the examples, I thought a lot about how I would have handled it if I were them. That plays a View Details
- 01 Apr 2001
- News
Q&A: Suzy Wetlaufer
goof around. We have to publish very robust, well-thought-out ideas or else we’re hurting our readers and our legacy. To tell you the truth, there’s a very small margin for error in what we do. What keeps you awake at night? I have four kids! But actually, they’re... View Details
- 01 Mar 2013
- News
Leveraging Female Talent
Organizations, offered this winter. Related Links Opening the Door The Accidental Pioneers 50 Years & Counting From Where We Stand How did you become interested in this topic? About five years ago I was invited to address a conference... View Details
- 01 Dec 2011
- News
Making the Case for Leadership
team knows how to have an intellectual debate; how to advocate and inquire; and how to make big bets, take in information, and make adjustments.” After being ordered to bed for the remaining five months of... View Details
Keywords: Garry Emmons;Julia Hanna;Roger Thompson; Performing Arts, Spectator Sports, and Related Industries; Arts, Entertainment; National Security and International Affairs; Government; Health, Social Assistance; Data Processing, Hosting, and Related Services; Information; Electrical Equipment, Appliance, and Component Manufacturing; Manufacturing; Food Manufacturing; Manufacturing; Nonmetallic Mineral Product Manufacturing; Manufacturing; Management, Scientific, and Technical Consulting Services; Professional Services
- 12 Jun 2012
- First Look
First Look: June 12
seek and how firms could deliver it. The result can be new revenue, increased customer satisfaction and loyalty, positive word of mouth, and cost savings. The multiyear process to price the 8 million tickets to the upcoming London 2012 Olympic Games suggests View Details
Keywords: Sean Silverthorne
- 28 Apr 2022
- Blog Post
Climate Stories Episode #4: Erika Myers, World Resources Institute Ross Center for Sustainable Cities
EV sales in six months fell just short of the “average for the full years of 2018-2020.” The analysts also reported an increase of 4,216 direct current fast chargers in 2021 over 2020, “the second highest change in deployments since 2018.” Over the View Details
- 15 Jan 2013
- First Look
First Look: January 15
governance of this new eco-friendly community. Emphasis is placed on the institutional collaboration and governance decisions behind Lake Nona's "Medical City" component. Five years after development began, the site boasts a... View Details
Keywords: Sean Silverthorne
- 01 Mar 2025
- News
Heartland
Let me tell you what’s fantastic about offal.” Jordan Kraft Lambert (MBA 2016), Colorado State University’s first director of agricultural innovation, is a full-body talker, and the topic of organ meat has her fired up. The parts of the cow typically seen as... View Details
- 01 Dec 2017
- News
Yoga Inc.
vacuum, sweep, or dust. Five women and one man array their mats around a rose quartz sphere. “Dedicate your practice to a prayer in your life,” he tells them. “Ideally, one of personal transformation.” It’s a traditional approach that... View Details
Keywords: Deborah Halber
- 19 Jun 2017
- News
How Women's Basketball Conquered Europe
and asked for a player. And by the time the season's over, we had sent about four, five players to France. And when the next season started, we got some contact from teams in Spain, and we found ourselves with about a dozen players. Now,... View Details
- 01 Jun 2006
- News
India Arrives
emergence as an economic powerhouse has been the rise of the country’s private-equity and venture-capital industries over the past five years. When Renuka Ramnath (AMP 156, 1999) was appointed managing director and CEO of ICICI Venture... View Details
Keywords: Julia Hanna
- 01 Apr 2002
- News
Back in Business
any such occurrence." Seated at his desk, Lhota suddenly heard "a screeching noise" and then an explosion. He ran to the front steps of City Hall, where a police officer told him that a plane had hit the north tower of the World Trade Center, View Details
- 03 Feb 2016
- Research & Ideas
The State of Customer Service Leadership
today what business they are in, and you will still get too many answering in terms of products or services. This practice still exists more than five decades after the legendary Harvard Business School marketing professor Ted Levitt... View Details
- 19 Feb 2019
- First Look
New Research and Ideas, February 19, 2019
https://www.hbs.edu/faculty/Pages/item.aspx?num=55709 Calculators for Women: When Identity Appeals Provoke Backlash By: Kim, Tami, Kate Barasz, Leslie John, and Michael Norton Abstract— From “Chick Beer” to “Dryer sheets for Men,” identity-based labeling is frequently... View Details
Keywords: Sean Silverthorne
- 05 Mar 2019
- First Look
New Research and Ideas, March 5, 2019
Iraq: A Land Between Two Rivers No abstract available. Purchase this case:https://cb.hbsp.harvard.edu/cbmp/product/717033-PDF-ENG Harvard Business School Case 318-041 The Rise Fund: TPG Bets Big on Impact It is March 2017, and TPG, a... View Details
Keywords: Dina Gerdeman
- 13 Dec 2016
- First Look
December 13, 2016
health care marketplace and make competing on value central to their strategy. All stakeholders in the health care industry—regulators, providers, insurers, employers, and patients themselves—have roles to play in creating real competition and positive change. In... View Details
Keywords: Carmen Nobel
- 03 Sep 2018
- News
Moving Pictures
out on the big screen, he adds, those moments are often highly visual, with no lines of dialogue. Even then, however, Singer is putting words on the page to guide the filmmaking. “A script is a sales tool,” he says. “Movies are... View Details
- 01 Mar 2013
- News
Opening the Door
woman who is a fellow mutual fund board member. It was the first time we'd spoken about gender, although we've worked together closely for over five years. That's not to say that all the challenges have gone away; it's an indication,... View Details
- 20 Dec 2022
- News
Singing to the Corn
member of the Omaha Tribe and a citizen of the Cherokee Nation. I traveled to Omaha because I wanted to see Keen's work with Sacred Seed, a nonprofit he started in 2014 to educate others about an indigenous, centuries-old approach to growing crops that offers a more... View Details