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  • 13 Nov 2012
  • First Look

First Look: November 13

F. Ward, and Michael I. Norton Publication:Journal of Experimental Psychology: General (forthcoming) Abstract When people are the victims of greed or recipients of generosity, their first impulse is often to pay back that behavior in... View Details
Keywords: Sean Silverthorne
  • 01 Sep 2018
  • News

After the Fall

of Finance and Banking When searching out the causes of the 2008 financial crisis, Professor Robin Greenwood says one needs to look to the root of nearly every crisis: human behavior. With his focus on behavioral finance, Greenwood wears... View Details
Keywords: Jennifer Myers; illustration by Dan Bejar; Monetary Authorities-Central Bank; Finance; Securities, Commodities, and Other Financial Investments; Finance; Executive, Legislative, and Other General Government Support; Government
  • 16 Sep 2014
  • First Look

First Look: September 16

dangerous, illegal, and unethical behavior at supply chain factories. But little is known about what influences auditors' ability to identify and report poor supplier conduct. We find evidence that private supply chain auditors' reporting... View Details
Keywords: Sean Silverthorne
  • 01 Nov 2011
  • First Look

First Look: Nov. 1

managerial decision making. Six facets of institutional logic-a common purpose, a long-term focus, emotional engagement, partnering with the public, innovation, and self-organization-radically alter leadership and corporate behavior and... View Details
Keywords: Sean Silverthorne
  • 05 Mar 2019
  • First Look

New Research and Ideas, March 5, 2019

firms attempt to manage recently acquired customers for whom only the first purchase has been observed. We propose a model that allows marketers to form “first impressions" of customers right after having been acquired. We define a first impression as an inference... View Details
Keywords: Dina Gerdeman
  • 20 Nov 2012
  • First Look

First Look: November 20

U.S. Census of Services for 1982-2007, we find agencies are more likely to unbundle with increasing size, diversification, and higher media prices and less likely with increasing age, larger media volume, and an interaction between media... View Details
Keywords: Sean Silverthorne
  • 21 Dec 2022
  • News

HBS Community Comes Together in Wake of Ukraine Invasion

part of Harvard's “American Secretaries of State Project” that Sebenius and Mnookin have co-directed since 2014 with Nicholas Burns (now U.S. Ambassador to the People’s Republic of China). War in Ukraine: Soaring Gas Prices and the Return... View Details
  • 30 Mar 2003
  • Research & Ideas

How Your Employees and Customers Drive a New Value Profit Chain

same. Allocating resources to retain the most profitable and to induce customer behaviors that lead to greater profitability is the key to survival. Typically, 20 percent of the customers or clients are producing 80 percent of the... View Details
Keywords: by Manda Mahoney
  • 28 Feb 2005
  • Research & Ideas

How to Harness Auction Fever

Internet Auctions" currently in press in the journal Organizational Behavior and Human Decision Processes. Malhotra says the research carries lessons for business people who bid on everything from services to new employees.... View Details
Keywords: by Manda Salls; Web Services; Technology
  • 24 Sep 2013
  • First Look

First Look: September 24

may benefit from limited developer access. Second, an open platform may lead to higher investment than a proprietary platform. Third, opening one side of a proprietary platform may lower incentives to invest in platform quality. Fourth, the structure of access View Details
Keywords: Sean Silverthorne
  • 20 Feb 2007
  • First Look

First Look: February 20, 2007

Co.: Breaking New Grounds Harvard Business School Case 807-004 Examines the strategies of a Boston-based start-up to market Rwandan coffee. Describes the history of the coffee industry, the era of cartelization and the International Coffee Agreement, and the subsequent... View Details
Keywords: Martha Lagace
  • 17 Nov 2020
  • In Practice

How Retailers Can Thrive in a Shopping Season Like No Other

retailers’ annual sales, so it is a critical time to get retail execution right. Dynamic pricing strategies must be carefully executed to maximize margins while driving volume. Inventory turns must be carefully monitored so that physical... View Details
Keywords: by Danielle Kost; Retail
  • 09 Aug 2004
  • Research & Ideas

A Diagnostic for Disruptive Innovation

this category has lower performance along traditional metrics but offers new benefits around convenience, customization, and simplicity that fit squarely with a customer's behavior patterns and priorities. The business model supports... View Details
Keywords: by Scott D. Anthony, Mark W. Johnson & Matt Eyring
  • 11 Dec 2007
  • First Look

First Look: December 11, 2007

stock prices had been reached. Despite Fisher's poor prediction on that occasion, he played a neglected, but significant role in the growth of the forecasting industry and in the rise of a class of early business analysts. An... View Details
Keywords: Martha Lagace
  • 10 Nov 2015
  • First Look

November 10, 2015

were realized. What we label the CEO-specific Q and past return explains equity issuance, but it does not explain debt issuance, investment, or profitability. Two discontinuity analyses show that the specific share price that the current... View Details
Keywords: Sean Silverthorne
  • 24 Mar 2022
  • News

Well Said

companies, like Master Class. Duolingo had popularized this idea of high-quality learning but through the use of technology, really lowering the price point and adding a layer of fun and gamification. So what we did was we started working... View Details
  • 19 Mar 2019
  • First Look

New Research and Ideas, March 19, 2019

innovations might impact—and be impacted by—workers, consumers, organizations, and society. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=55845 March 2019 Organizational Behavior and Human Decision Processes Choice... View Details
Keywords: Dina Gerdeman
  • 25 Mar 2014
  • First Look

First Look: March 25

School Case 514-079 Dumb Ways to Die: Advertising Train Safety (A) The case series focuses on Melbourne Trains' viral advertising campaign to improve safe behaviors around trains among young people. This iconic, low budget campaign swept... View Details
Keywords: Sean Silverthorne
  • 05 Jun 2007
  • First Look

First Look: June 5, 2007

available to its customer-facing employees. In the spring of 2003, Bankinter introduced an Excel-based program called the Mortgage Simulator that helped branch managers calculate the price of a mortgage and estimate the customer lifetime... View Details
Keywords: Martha Lagace
  • 23 Jan 2012
  • Research & Ideas

Break Your Addiction to Service Heroes

Q: You write a lot about corporate culture in companies such as Zappos. Why is culture so important? A: Morriss: A culture exists to influence how people think, so their discretionary behavior will be consistent with the values of the... View Details
Keywords: by Deborah Blagg; Service