operations - Publications - Faculty & Research

September 2007 (Revised June 2008)
Case

Food Security and The Church of Jesus Christ of Latter-day Saints

The Mormon Church focuses on self-reliance and being prepared for emergencies. Part of their program encourages each member of the Church to have a reserve food supply on hand at all times. Given U.S. and global food stock levels, is the Church program a good model for... View Details

Keywords: Food; Globalized Markets and Industries; Crisis Management; Logistics; Programs; Religion; United States

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March 2004
Teaching Note

ApproTEC Kenya: Technologies to Fight Poverty and Create Wealth (TN)

By: V. Kasturi Rangan

Teaching Note to (9-503-007). View Details

Keywords: Information Technology; Entrepreneurship; Operations; Globalized Markets and Industries; Nonprofit Organizations; Africa

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March 2008
Article

Linguistic Network Configurations: Management of Innovation in Design-intensive Firms

By: Claudio Dell'Era, Alessio Marchesi and Roberto Verganti

In today's business and academic arenas, design is more and more viewed as an important strategic resource. In fact, over the last couple of years, we have seen a real explosion in business and research literature that see scholars and companies alike trying to... View Details

Keywords: Networks; Design; Innovation and Management; Product Development

Citation

September 2003 (Revised October 2003)
Teaching Note

Work Patterns at Ditto (TN) (A), (B), (C), and (D)

By: Leslie A. Perlow

Teaching Note to (9-404-055), (9-404-056), (9-404-057), and (9-404-058). View Details

Keywords: Product Development; Behavior; Decision Choices and Conditions

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September 2000
Case

Quokka Sports

By: Stephen P. Bradley, Thomas R. Eisenmann, Stephanie Mason Ogborne and Julie C. Toscano

Quokka Sports is an example of one of the new broadband services focused in total immersion sports. Quokka faces two issues: 1) the broadband infrastructure is emerging slowly so the type of services offered needs to be decided on. 2) Quokka faces an explosion of... View Details

Keywords: Digital Marketing; Decisions; Information Publishing; Infrastructure; Competition; Advertising Industry; Web Services Industry

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April 1999 (Revised March 2000)
Background Note

Discovering What Has Already Been Discovered: Why Did Your Customers Hire Your Product?

By: Clayton M. Christensen

Describes a methodology for identifying markets for new technologies and for defining the highest value attributes of new products or services. It helps innovators escape the trap of incremental improvements to established product concepts by asking a straightforward... View Details

Keywords: Customer Focus and Relationships; Markets; Product; Technology Adoption; Value

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June 1998 (Revised January 2002)
Teaching Note

Baker Precision Instruments, Inc., TN

By: Roy D. Shapiro and Donald Rosenfield

Teaching Note for (9-687-052). View Details

Keywords: Growth and Development; Production; Decisions; Technology; Planning; Performance Capacity; Management; Manufacturing Industry

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2003
Article

Developing a Management Systems Approach to Sustainability at BMW Group

By: Michael W. Toffel, Natalie Hill and Kellie McElhaney

This article describes how Designworks/USA, a subsidiary of BMW Group, developed a Sustainability Management System (SMS) by integrating the management of environmental, social, and traditional business issues. After several months of deploying the SMS throughout its... View Details

Keywords: Environmental Sustainability; Management Systems; Standards; Operations; Auto Industry

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November 1995 (Revised January 1998)
Case

Transformation of Pratt & Whitney North Haven (A)

By: H. Kent Bowen, Linda A. Hill, Andrew P. Burtis, Sylvie Ryckebusch and John Schiavone

Pratt & Whitney is a leader in the development and manufacturing of gas turbine engines for commercial and military aircraft. Economic conditions for the airline and defense industries are forcing the airplane engine builders to restructure. Ed Northern, a new general... View Details

Keywords: Transformation; Restructuring; Production; Opportunities; Economy; Aerospace Industry; Manufacturing Industry; Connecticut

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09 Sep 2024
News

Basket Chase

Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Hi, this is Dan Morrell, host of Skydeck. On this episode, we’re featuring an excerpt from a new HBS podcast called Think Big, Buy Small. The show is hosted by Professors Richard Ruback and Royce Yudkoff... View Details

27 Oct 2022
News

4 Types of Innovators Every Organization Needs

08 Mar 2022
News

Gender Equity at Work Advances at 'Glacial Pace,' New Harvard Survey Shows

Keywords: gender bias

13 Dec 2021
News

Tom Eisenmann & The Other F Word (Failure)

07 Sep 2021
News

Green House

Courtesy Birchwood Sustainable Development Courtesy Birchwood Sustainable Development When Betsy Harper (MBA 1984) was shopping for real estate in Cambridge, Massachusetts, in 2018, she had some atypical requirements. Her dream house would have “enormous health... View Details