Operations - Publications - Faculty & Research

Theodore N. Vail

Securing over $100 million in financing, Vail first set up a more unified operating structure for AT&T, the Bell companies and the so-called “Bell-Connected” independent firms, and then went on to form an affiliation with competitor... View Details

Keywords: Communications

Roberto C. Goizueta

In a shrewd acquisition, Goizueta purchased Columbia Pictures for $750 million in 1982. Three years later, Columbia was Coca-Cola’s second most successful enterprise bringing in 14% of the operating income. In his first five years as CEO,... View Details

Keywords: Food & Tobacco

December 2001 (Revised January 2002)
Case

Nestle S.A.

By: Ray A. Goldberg and Hal Hogan

Peter Brabeck wants to focus Nestle as a wellness company in the global food system and do so in a way that provides both growth in sales and margins in both developed and developing countries. View Details

Keywords: Brands and Branding; Product Development; Supply Chain Management; Food; Multinational Firms and Management; Business Growth and Maturation; Sales; Agriculture and Agribusiness Industry; Food and Beverage Industry; Switzerland

Citation

Educators

Purchase

01 Jun 2009
News

Dispatches from the Global Classroom

global marketplace. At ALFA’s Nemak manufacturing plant, we tour the R&D lab and walk the factory floor to get a better sense of the technical and operational expertise behind the world’s leading manufacturer of aluminum auto engine heads... View Details

Keywords: Julia Hanna; Colleges, Universities, and Professional Schools; Educational Services; Social Assistance; Health, Social Assistance; Management, Scientific, and Technical Consulting Services; Professional Services

25 Oct 2012
Research & Ideas

Developing the Global Leader

development," says Professor of Management Practice William George, the former chairman and chief executive officer of Medtronic. “We're looking to companies to create a global cadre of people who are comfortable operating anywhere... View Details

Keywords: by Julia Hanna

21 Jul 2006
Op-Ed

Enron Jury Sent the Right Message

opposite side is the clear light of right-doing—things which are so generally appealing to the conscience of all that no mistake could be made, no matter how complicated the business. The area of difficulty for business lies in the penumbra between the two."... View Details

Keywords: by Malcolm S. Salter

23 Mar 2003
Research & Ideas

AIDS in Africa—What’s the Solution?

illneses take a financial and emotional toll on businesses operating in Africa. "This is not just a disease we're talking about. This is a disease that has the power to destroy economies," said Harvard Business School Professor... View Details

Keywords: by Julie Jette

30 Oct 2019
Blog Post

Candidates Seeking Opportunities After Graduation: Lessons Learned

fit. After a “super day” of interviews in Los Angeles, Michael got the offer. He’ll spend a few months learning the ropes in California, then take on international operations in London. “I was pretty surprised and shocked to have a dream... View Details

Keywords: All Industries

01 Oct 2018
Blog Post

Josh Latson and his Fellowship: “It’s like a pie eating contest.”

after a year. I felt comfortable having an exit option.” As it turns out, neither party has wanted to exercise that option. Now entering his fourth year at BMC, Josh has been able to leverage his fellowship into an in-depth exploration of View Details

Keywords: Health Care

24 Oct 2024
Blog Post

Trailblazing Success with Global Reach and Impact: Scott Wallinger (AMP 82, 1979)

moving up to Staff Assistant for Technical Forestry to the Wood Procurement Manager. The job involved a variety of tasks, including managing a wood barging operation and transitioning from buying wood through dealers to direct purchases... View Details

October 2002 (Revised April 2007)
Case

Dell Computers (A): Field Service for Corporate Clients

By: Frances X. Frei, Amy C. Edmondson and Corey B. Hajim

Explores the highly successful PC and low-end server manufacturer's entry into the large-scale server market in the United States. A key difference of this new market is the intense service element required to support the larger hardware. Specifically, the industry... View Details

Keywords: Information Infrastructure; Customer Relationship Management; Job Cuts and Outsourcing; Service Operations; Business or Company Management; Emerging Markets; Problems and Challenges; Service Delivery; Computer Industry; United States

Citation

Educators

Purchase

16 Dec 2013
HBS Case

D’O: Making a Michelin-Starred Restaurant Affordable

the restaurant, failing to fill seats nightly, starts operating at a loss. But then there's D'O, a restaurant in Cornaredo, Italy, that opened in 2003 and received a Michelin star only one year later. Under the leadership of chef and... View Details

Keywords: by Carmen Nobel & Joanie Tobin; Food & Beverage

06 Mar 2025
Blog Post

IFC India 2025: Sustainability in Action: Inside Hindustan Unilever’s Public Sanitation and Plastic Recycling Facilities

Professor Vikram Gandhi’s Immersive Field Course (IFC) “Development while Decarbonizing: India’s Path to Net-Zero" delved into the critical aspect of decarbonization and sustainability goals amid India's rapid development. The course presented an opportunity for... View Details

Harry M. Warner

to secure financing from the east coast that allowed them to take a gamble on “talking movies.” Under Harry’s leadership, the company came to own and operate some 250 theatres in which to screen its films, and, more importantly, was a... View Details

Keywords: Entertainment & Broadcast Media

Frank A. Vanderlip

United States bank, National City’s branch in Buenos Aires, and to the creation of the banking conglomerate American International Corporation, which had operations in 17 countries by 1918. Because of Vanderlip’s leadership, National City... View Details

Keywords: Finance

01 Jun 2003
News

Portraits from the Class of 2003

Systems, Atlanta Previous Job: associate, A.T. Kearney, Cambridge, corporate strategy and operations improvement Captain: runner-up team in Boston soccer league After HBS: moving to Washington, D.C., with wife Irene Yackovlev Expecting:... View Details

01 Sep 2007
News

To The Rescue

Each day, the chaos that is one sliver of modern India arrives in the form of 13,000 phone calls to the tranquil 37-acre campus of the Emergency Management and Research Institute (EMRI) outside Hyderabad in the southern state of Andhra Pradesh. “Namaste, one zero... View Details

Keywords: Garrett M. Graff; emergency response networks; Ambulatory Health Care Services; Health, Social Assistance; Telecommunications; Information

01 Sep 2010
News

HBS Wins Green Business Award

HBS Operations has received a 2010 City of Boston Green Business Award in recognition of the numerous green technologies used at Shad Hall, the School’s fitness and recreation facility and its showcase for sustainability. Energy-saving... View Details

March 2016 (Revised February 2021)
Case

Lotus F1 Team

By: Stefan Thomke, Nikolaos Trichakis, Jérôme Lenhardt and Daniela Beyersdorfer

Describes the detailed inner workings of a high performance Formula One (F1) racing team. It shows how Lotus F1 Team has been able to battle bigger rivals in a very fast-moving, highly regulated, and ultra-competitive environment, where winning races can come down to... View Details

Keywords: Formula One; Motor Sport; Racing Cars; Car Development; Supply Chain; Logistics; Innovation and Management; Competitive Advantage; Product Design; Research and Development; Auto Industry; Sports Industry; Entertainment and Recreation Industry

Citation

Educators

Purchase

April 2003 (Revised October 2004)
Case

Novartis: The Challenge of Success (B)

By: Sandra J. Sucher and Stacy McManus

When Dr. Daniel Vasella learned of the early Phase 1 trial results, he immediately decided what course of action Novartis would take. Students will be able to examine and assess the concrete steps, and the rationale behind them, that Novartis took in response to this... View Details