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Show Results For
- All HBS Web
(7,687)
- People (9)
- News (1,556)
- Research (5,435)
- Events (17)
- Multimedia (34)
- Faculty Publications (3,754)
- March 1993 (Revised April 1995)
- Case
IBM After-Sales Service
IBM has established a service delivery system to provide service and maintenance parts for its installed base of computers. The case outlines the competitive pressures IBM faces from alternative providers of maintenance services (e.g. other OEMs, third-party... View Details
Keywords: Service Delivery; Service Operations; Supply Chain; Supply Chain Management; Logistics; Operations; Distribution; Customer Focus and Relationships; Competitive Strategy; Computer Industry
Hammond, Janice H. "IBM After-Sales Service." Harvard Business School Case 693-001, March 1993. (Revised April 1995.)
- 19 Dec 2006
- First Look
First Look: December 19, 2006
percent of the 366 pairs of cross elasticities are sign asymmetric. Finally, we find that the occurrence of negatively signed cross elasticities can be partially explained by a set of hypothesized relationships between cross-price... View Details
Keywords: Sean Silverthorne
- 02 Oct 2018
- First Look
New Research and Ideas, October 2, 2018
corporate profitability, Japan introduced the JPX-Nikkei400 in 2014. The index highlighted the country's “best-run” companies by annually selecting the 400 most profitable among Japan's large and liquid firms. We find that managers... View Details
Keywords: Dina Gerdeman
- 17 Sep 2001
- Research & Ideas
Why E-commerce Didn’t Die With the Fall of Webvan
direct-to-consumer would have to involve direct relationships with multiple manufacturers—or seem to; I don't know if it has to require that. And no one has found the model to do that. Q: Do you think part of Webvan's demise was a problem... View Details
- 07 Sep 2021
- News
September 2021 Alumni Books
These micro-entrepreneurs desire to have the economic and social benefits of managing their own business but do not want the startup costs or demands associated with traditional business planning. As such, becoming a direct-selling... View Details
Keywords: Margie Kelley
- 01 Jun 1999
- News
Conference Brings Global Perspective to Cape Town
Relations, and one of the driving forces behind the School's Global Alumni Conferences, began by praising the conference cochairs' hard work and dedication in organizing the event. In his remarks to the capacity crowd, he quipped that Ewald Wessels had become a... View Details
Keywords: Susan Young
- 01 Mar 2014
- News
The Solution to the Global Food Crisis Just Might Come from Nigeria
groups such as Boko Haram, which at least promise something to eat. Kola Masha Managing Director, Doreo Partners Masha's Babban Gona system turns subsistence farmers into commercial growers using a franchise model that provides everything... View Details
- 07 Aug 2017
- Research & Ideas
'Be Yourself (Within Reason)' and Other Job Search Survival Tips
strategy, and develop a hobby—all to face weeks on the road interviewing at far-flung institutions. Rouen teaches in the Accounting and Management Unit, having recently completed his own job hunt, which brought him to Harvard. Although... View Details
- 07 Mar 2024
- Blog Post
IFC India: Green-tech Entrepreneurship in India
witnessed the company’s scrappy nature, commitment to innovation, and operational creativity. Key Takeaways from the Log 9 Site Visit The Entrepreneurial Manager (TEM) course at HBS introduced the Diamond-Square framework as a means to... View Details
- 30 Jun 2019
- News
Alumni in France honor self-made entrepreneurs; Shih talks trade in Buffalo
Cizik Professor of Management Practice in Business Administration, teaches in the MBA and Executive Education programs. According to HBSCB president Bing Sherrill (MBA 1962), about 45 alumni from HBS, Harvard College, and MIT attended the... View Details
Keywords: Margie Kelley
- 01 Jun 1996
- News
Class Acts
both inside and outside the School. For the past four years, he has managed his family's $1.4 million real-estate and service business, successfully turning the company around by restructuring debt, stabilizing the firm's tenant base, and... View Details
- 12 May 2022
- News
Onboarding
same time, you’ll have a nominating committee that really tries to look at what skills, experiences do we need on the board and try to kind of oversee and manage the board’s evolution over time by identifying the right kinds of candidates... View Details
- January 2025
- Case
Constitutional Fiction: John Miller & the Legitimacy of Family Constitutions
By: Lauren Cohen, Octavian Graf Pilati and Sophia Pan
John Miller sat reviewing his family’s Constitution, grappling with how best to implement and enforce its provisions. Designed to prevent ambiguity in governance, the Family Constitution set out core values and guidelines to promote harmony and cohesion among family... View Details
Keywords: Conflict Resolution; Perspective Taking; Liabilities; Family Business; Family Ownership; Business Growth and Maturation; Alignment; Cooperation; Attitudes; Behavior; Cognition and Thinking; Conflict Management; Conflict of Interests; Power and Influence; Perception; Trust; Perspective; Motivation and Incentives; Happiness; Identity; Goals and Objectives; Legal Liability; Contracts; Fairness; Values and Beliefs; Governance Controls; Governing Rules, Regulations, and Reforms; Family and Family Relationships; Manufacturing Industry; Germany
Cohen, Lauren, Octavian Graf Pilati, and Sophia Pan. "Constitutional Fiction: John Miller & the Legitimacy of Family Constitutions." Harvard Business School Case 225-054, January 2025.
- 01 Sep 2010
- News
Letters to the Editor
business administration cannot change the world. The recourse I see is to establish a level of supervision above the corporate world, either private sector or government. Of the two, only government is susceptible to opinion of mere citizens. The SEC could require that... View Details
- 24 Oct 2017
- Research & Ideas
Tax Reform is on the Front Burner Again. Here’s Why You Should Care
past tax reforms? Desai: Reagan was very involved. He had a real point of view about it. Clinton spoke about it eloquently. Both Bushes managed to speak about it. Obama was a little more detached. This time is also different in that we're... View Details
Keywords: by Sean Silverthorne
- 30 Aug 2011
- First Look
First Look: August 30
competition with perennial rival P&G increasing its focus on the oral care and emerging markets where Colgate had traditionally been untouchable. To defend its lead Colgate attempted to cover all fronts, leveraging brand equity, fostering close View Details
Keywords: Sean Silverthorne
- Web
Key Metrics | Annual Report 2024
American 5% 5% 2% 3% 1% Hispanic / Latino / Latinx 2% 1% 1% 1% 1% Multi-Race / Non-Hispanic 0% 0% 0% 0% 0% Native Hawaiian / Other Pacific Islander 0% 0% 0% 0% 0% White 89% 90% 93% 93% 95% Did Not Report / Unknown 0% 0% 0% 0% 0% Staff headcount includes View Details
- April 1981 (Revised January 1997)
- Case
Corning Glass Works: The Z-Glass Project
By: Kim B. Clark
Considers decisions facing the leader of a manufacturing staff project team assigned to a plant where yields have deteriorated sharply. The process is complex: the plant organization is not cooperative and there are deep disagreements about what is wrong and how to fix... View Details
Keywords: Decisions; Production; Problems and Challenges; Conflict Management; Performance Productivity; Factories, Labs, and Plants; Groups and Teams; Consumer Products Industry; Manufacturing Industry; United States
Clark, Kim B. "Corning Glass Works: The Z-Glass Project." Harvard Business School Case 681-091, April 1981. (Revised January 1997.)
- 2011
- Working Paper
From Single Deals to Negotiation Campaigns
By: David A Lax and James K. Sebenius
Negotiation scholars typically take the individual deal, or a few linked deals, as the unit of analysis. While analyzing one deal requires a familiar conceptual framework, doing the same for a broader "negotiation campaign" calls for a different focus and set of... View Details
Keywords: Negotiation Deal; Framework; Business Subsidiaries; Agreements and Arrangements; Mergers and Acquisitions; Information Management; Finance; Business and Shareholder Relations; Corporate Governance; Business and Government Relations; Governing Rules, Regulations, and Reforms; Cross-Cultural and Cross-Border Issues
Lax, David A., and James K. Sebenius. "From Single Deals to Negotiation Campaigns." Harvard Business School Working Paper, No. 12-046, December 2011.
- 06 Sep 2016
- First Look
September 6, 2016
September 2016 Harvard Business Review How to Tackle Your Toughest Decisions By: Badaracco, Joseph L. Abstract—The toughest calls managers have to make come in situations when they have worked hard to gather the facts and have done the... View Details
Keywords: Carmen Nobel