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Show Results For
- All HBS Web
(12,277)
- People (21)
- News (3,853)
- Research (7,097)
- Events (69)
- Multimedia (60)
- Faculty Publications (5,804)
- September 2008
- Case
TCS: The MCA 21 Project
Tata Consultancy Services (TCS), a leading outsourced software services provider based in India, must decide whether to bid on a high-profile government project within India. The project, if completed successfully, would mark another step in TCS's progression from a... View Details
Keywords: Experience and Expertise; Developing Countries and Economies; Globalized Firms and Management; Growth and Development Strategy; Service Operations; Projects; India
Upton, David M., and Bradley R. Staats. "TCS: The MCA 21 Project." Harvard Business School Case 609-024, September 2008.
- March 1998 (Revised December 1999)
- Case
Bronner Slosberg Humphrey
By: David E. Bell and Donald M Leavitt
Bronner Slosberg Humphrey has succeeded by providing integrated direct marketing solutions for major service companies such as AT&T, American Express, and FedEx. A new CEO takes over from the company's founder and is wondering how to grow the company. Options include... View Details
Keywords: Marketing; Growth and Development Strategy; Leading Change; Global Strategy; Service Operations; Competitive Strategy; Information Technology; Salesforce Management; Marketing Communications; Service Industry
Bell, David E., and Donald M Leavitt. "Bronner Slosberg Humphrey." Harvard Business School Case 598-136, March 1998. (Revised December 1999.)
- September 1994 (Revised October 2002)
- Case
Citibank: Launching the Credit Card in Asia Pacific (A)
Consumer Bank pondered the possibilities of launching a credit card in the Asia Pacific region. The bank's New York headquarters, and several of its country managers in the region, were not enthusiastic. But others were supportive because of the opportunity to expand... View Details
Keywords: Product Launch; Service Operations; Value Creation; Customer Focus and Relationships; Trade; Business Strategy; Expansion; Laws and Statutes; Banking Industry; Asia; New York (city, NY)
Rangan, V. Kasturi. "Citibank: Launching the Credit Card in Asia Pacific (A)." Harvard Business School Case 595-026, September 1994. (Revised October 2002.)
- 07 Mar 2019
- News
Smart Marketing Brings Rapid Growth to Latino Brands
David Benitez (OPM 46, 2014) is founder and president of Intelligent Mexican Marketing (IMM Latino), a company that provides a brand-building platform in the United States' Hispanic market by being the largest connectors of Latino products, services, and experiences.... View Details
- 31 Mar 2011
- News
Building an Online Swap Shop
Reinhart: Deriving success in derivative markets. thredUP, a children’s clothing swap Web site cofounded by HBS classmates James Reinhart and Chris Homer (MBA ’09), expanded into toys last fall, just in time for the holidays. Shoppers had already begun swapping toys on... View Details
- 08 Apr 2016
- Research & Ideas
How to Hire a Millennial
General Electric isn’t moving to Boston’s waterfront for the views, however breathtaking they may be. In the increasingly fierce battle for millennial talent, GE’s decision to uproot its long-time headquarters from suburban Connecticut is nothing less than a... View Details
Keywords: by Joseph Fuller
- 17 Nov 2014
- Lessons from the Classroom
Managing the Family Business: Are Optimists or Pessimists Better Leaders?
"targeted negative feedback" from a trusted authority. Pointing out what has gone wrong or what's less than perfect will motivate the pessimist to innovate products, improve plans, and solve problems. For this reason, pessimists can make good View Details
- Profile
Frank Spencer
duties as a combination of financial management, fundraising, operational effectiveness, and strategic planning. "In that regard, the nonprofit and private-sector worlds are very similar," he says. "We talk about our work... View Details
- 16 Nov 2021
- Blog Post
How HBS Supported My Career Transitions During and After Graduation
can’t operate a business without payments!). How is the HBS curriculum relevant to your current role? There are numerous links from my HBS experience to my current job. I mentioned the need to understand my customers’ businesses and the... View Details
- 19 Jun 2018
- Research Event
Has Environmental Sustainability Lost its Relevance?
the best path forward. But are small operational fixes like lighting retrofits meaningful in a climate-changed world, or are they necessary but wildly insufficient? The very concept of sustainability was indeed critiqued by many speakers... View Details
- Web
Additional Archives - Creating Emerging Markets
1950s and 1990s. World Bank Archives An extensive and searchable oral history collection concerning the operation of the World Bank across emerging markets. The site also has global economic and financial data. View Details
- 01 Apr 2001
- News
Beyond Accommodation
Industries for the Blind (NIB) in Alexandria, Virginia, a post he assumed in 1998, Gibbons is the first blind person ever to lead the 63-year-old agency. Previously, he had worked at AT&T, first in operations management and later in... View Details
- October 2016 (Revised February 2019)
- Case
PTC: A Transformation to IoT
By: Rajiv Lal and Sarah McAra
In the 2010s, PTC, a leading provider of software for discrete manufacturers, faced maturing markets and changing customer needs as smart, connected products took hold—the rise of the Internet of Things (IoT). PTC saw a first mover advantage in entering the IoT space... View Details
- June 2000
- Case
Lifeline Systems, Inc. (A)
By: H. Kent Bowen and Marilyn Matis
Lifeline Systems provides emergency response equipment to the elderly who live at home. The company uses local hospitals to market, sell, and install these units in homes, while the hospital monitors and calls for aid to respond to emergency calls from the elderly... View Details
Keywords: Health Care and Treatment; Product Marketing; Sales; Problems and Challenges; Growth and Development Strategy; Managerial Roles; Service Operations; Information Infrastructure; Age; Service Delivery; Restructuring; Crisis Management; Health Industry; Service Industry
Bowen, H. Kent, and Marilyn Matis. "Lifeline Systems, Inc. (A)." Harvard Business School Case 600-099, June 2000.
Henry Taub
Taub took a back-office, manual operation and turned it into a successful business proposition. In starting ADP, he concentrated on providing payroll services for small businesses and for financial service firms on Wall Street. The... View Details
Keywords: Services
J. Chadbourn Bolles
Under Bolles dynamic direction which spanned 34 years, Chadbourn grew from a small hosiery operation with $500,000 in annual sales to an international and diversified textile and apparel complex with $68 million in sales. Through... View Details
Keywords: Fabric & Apparel
John S. Reed
Reed is credited with building Citicorp into one of the most powerful and significant financial institutions in the United States. His command of the operational aspects of the business enabled him to create a lean and efficient... View Details
Keywords: Finance
William C. MacInnes
MacInnes was instrumental in orchestrating the growth of TECO Energy from a small $17 million operation with 700 employees to an $860 million enterprise with 3,500 employees. While ridiculed at the time, MacInnes converted TECO’s power... View Details
Keywords: Utilities & Energy
- 06 Dec 2021
- News
Case Study: Let’s Dance
markets and coordinate the expansions there. Based on my own experience, nothing beats spending in-person time in the new markets. —Matias Recchia (MBA 2007) is the founder and CEO of Unlock, a real estate technology platform with View Details
- 29 Jan 2019
- News
Seth Klarman on the Critical Value of the Long View
short-term thinking—while companies that operate in good faith are overlooked. “You have people who are princes, who have good values, who treat people right,” Klarman says in the article. “We don’t tend to pay a lot of attention; we... View Details