operations - Publications - Faculty & Research

Profile

Maliha Khan

take on a lot of responsibility at a young age," says Maliha. "Academia can be slow and laborious; suddenly, I found myself in something very fast and action-oriented where I could see results immediately." But as Maliha directed the View Details

Profile

Brandon Gayle

new stadium and relocating their operations from Manhattan and Long Island to Florham Park, New Jersey." While his stint with the Jets was successful in many ways, it also felt incomplete. "I didn't have the impact I thought I... View Details

Blog

Reinventing the GMP Experience

my family." Participant Maria Carolina (Caro) Ruiz, who leads the operations performance management team at Point32health, found that Section B enabled her to compartmentalize learning and her day-to-day job. "In the morning, I met with... View Details

01 Jun 2002
News

Hawes Hall Dedicated

spectacular collaboration of a community that operated at its best and finest capacity,” she said. She credited Dean Kim B. Clark for choosing such “vital and capable associates,” whom she described as “a collection of superior minds and... View Details

Article

Power to the People

By: Eric D. Werker

Every nongovernmental organization has a mission statement. For example, CARE, one of the world's largest and best-funded NGOs, explains its mission as serving "individuals and families in the poorest communities in the world. Drawing strength from our global... View Details

Keywords: Mission and Purpose; Food; Service Operations; Inflation and Deflation; Experience and Expertise; Economic Slowdown and Stagnation; Knowledge; Poverty; Agribusiness; Diversity; Non-Governmental Organizations; Innovation and Invention; India

Citation

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August 2012 (Revised September 2013)
Case

EnerNOC: DemandSMART

By: Michael W. Toffel, Kira Fabrizio and Stephanie van Sice

EnerNOC is an energy company with an innovative business model: it serves as an intermediary between electric utilities and electricity users. It contracts with electricity users willing to reduce demand during periods of peak energy demand, and sells this as excess... View Details

Keywords: Production Planning; Productivity; Environmental Protection; Energy; Environment; Business Government Relations; Laws And Regulation; Business Model; Environmental Sustainability; Innovation and Invention; Opportunities; Risk and Uncertainty; Governing Rules, Regulations, and Reforms; Supply Chain Management; Production; Energy Conservation; Energy Industry

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01 Jun 2015
News

Screen Grab

engagement, then you have something that brings the consumer back on a weekly or even daily basis,” says Delph, citing Red Bull and GoPro as two examples of brands that have created direct relationships with consumers. Red Bull, for example, View Details

Keywords: Julia Hanna; HBO; Netflix; Hulu; Vimeo; YouTube; Telecommunications; Information; Arts, Entertainment

Profile

Zihan Lin

specific goals "My search was specific," says Zi. "I wanted a multinational, medical-device firm that was ramping up operations in China and/or Southeast Asia." He found that firm in Covidien, a medical-device company... View Details

Web

Field Course: Business of the Arts - Course Catalog

Projects: Students will assemble into five-person teams to work on projects throughout the course. Project partners include a wide variety of Boston-area arts and cultural institutions. Each project will focus on solving a specific and well-defined strategic or View Details

Web

HBS - From The Dean

artificial intelligence and machine learning, are disrupting operations and business models around the world. The Digital, Data, and Design Institute at Harvard (D^3) launched last year provides HBS and other schools in the University... View Details

01 Jun 2017
News

In My Humble Opinion: Jen Wong (MBA 2004)

When Jen Wong (MBA 2004) joined Time Inc. as president of digital operations in 2016, the internet cheered. With stints at AOL and PopSugar, Wong was a respected veteran of the young digital media industry, and her hire signaled the... View Details

Keywords: April White

01 Jun 1999
News

Ian Walsh

helicopter. He was on the firing line in Marine operations in Somalia and Haiti, but it was in Eastern Europe that he was put to his greatest test. At 4:30 a.m. on June 8, 1995, Walsh, by then a captain, was the lead pilot as four... View Details

Keywords: James E. Aisner

J. Willard Marriott, Jr.

Residence Inn, and Ritz-Carlton. Other operations include Vacation Club International, Marriott Senior Living Services and Marriott Distribution Services (a food services company). View Details

Keywords: Restaurants & Lodging

July 2011
Article

Mixed Source

By: Ramon Casadesus-Masanell and Gaston Llanes

We study competitive interaction between a profit-maximizing firm that sells software and complementary services and a free open source competitor. We examine the firm's choice of business model between the proprietary model (where all software modules are... View Details

Keywords: Competition; Open Source Distribution; Profit; Sales; Applications and Software; Service Operations; Business Model; Decision Choices and Conditions; Quality; Value Creation

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the Barnes & Noble superstore concept with an in-store coffee shop and spacious reading alcoves. In addition, Riggio launched Barnes & Noble.com to compete with Amazon for on-line book sales and launched a successful video game retail View Details

Keywords: Retail

Career Coach

Kate Swain-Smith

Kate comes to HBS from a career is strategy and operations in government, both at the local and federal level. She enjoys assisting students who come from non-traditional MBA backgrounds, or those who are making a pivot and need to craft... View Details

2016
Working Paper

The Reference Wars: Encyclopedia Britannica's Decline and Encarta's Emergence

By: Shane Greenstein

The experience of Encyclopædia Britannica provides the canonical example of the decline of an established firm at the outset of the digital age. Competition from Microsoft's Encarta in 1993 led to sharp declines in the sales of books, which led to the distressed sale... View Details

Keywords: Market Entry and Exit; Service Operations; Emerging Markets; Applications and Software; Books; Information Technology Industry; Information Industry

Citation

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August 2009 (Revised August 2010)
Case

Calera Corporation

By: Joseph B. Lassiter III, Thomas J. Steenburgh and Lauren Barley

Brent Constantz, founder, CEO, and president of Calera Corporation, felt a surge of optimism as he gazed at the recently commissioned prototype flue gas processing line at Calera's R&D facility in Moss Landing, California. It was late May 2009, and Calera was an... View Details

Keywords: Business Startups; Entrepreneurship; Product Design; Product Development; Environmental Sustainability; Commercialization; Green Technology Industry

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September 2002 (Revised October 2002)
Case

Orient-Express Hotels

By: Frances X. Frei and Corey B. Hajim

Describes how a hotel and leisure company provides high-end service through its distinctive hotels and trains. Provides an opportunity to learn about the company's unusual quality practices and puts into doubt the unquestioned use of well-known practices, such as... View Details

Keywords: Service Operations; Quality; Management; Opportunities; Practice; Programs; Motivation and Incentives; Brands and Branding; Service Industry; Accommodations Industry

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June 1998 (Revised August 2000)
Case

Microsoft CarPoint

By: Jeffrey F. Rayport

CarPoint.com was Microsoft's Web-based entry into on-line automobile retailing. While it could not, in fact, "sell" or deliver any cars, it could shift much of consumer search, comparison, and decision-making, including pricing, the traditional car dealer to the Web.... View Details

Keywords: Internet and the Web; Service Operations; Market Entry and Exit; Consumer Behavior; Auto Industry; Retail Industry

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