Publications

Find at Harvard

March 2006 (Revised December 2009)
Compilation

Skype

By: Peter A. Coles and Thomas R. Eisenmann

Presents eBay's rationale for its $2.6 billion acquisition in late 2005 of Skype, a fast growing voice-over-Internet protocol (VoIP) provider. Describes Skype's history, technology, business model, and competition, as well as government regulation of VoIP services. View Details

Keywords: Mergers and Acquisitions; Business Model; Communication Technology; Growth and Development Strategy; Network Effects; Competitive Strategy; Internet and the Web; Information Infrastructure; Telecommunications Industry

03 Jun 2021
Blog Post

HBS Pilots First Impact Investing Fund

Small businesses are a major growth lever for wealth creation and employment in the United States. Yet, many BIPOC-led and owned businesses currently face systemic barriers to... View Details

06 Apr 2009
Research & Ideas

Cheers to the American Consumer

therefore money available, with easy credit historically fueling the fire, to risk on new things and new experiences. And the secondary market, from the flea auction to eBay, is well View Details

Keywords: by John Quelch

13 Aug 2007
Research & Ideas

The Dark Side of Trust

financial success of companies. In fact, I am teaching a second-year elective, titled Strategies Beyond the Market, in which we investigate these linkages. Trust is obviously an important example for a factor beyond the market. Many... View Details

Keywords: by Sean Silverthorne; Service

11 Feb 2008
Research & Ideas

Does Democracy Need a Marketing Manager?

citizen needs, developing policy and program solutions, informing interested citizens about themselves, and making themselves easily accessible. They should embrace reforms,... View Details

Keywords: by Sean Silverthorne

11 Sep 2007
First Look

First Look: September 11, 2007

own profits when one side is subsidized in equilibrium. By contrast, if platforms make positive margins on both sides, the same investment has the regular, expected effects. Our analysis implies that the strategy space View Details

Keywords: Martha Lagace

Career Coach

Pamela Harder

Pam (HBS / HKS ‘13, Stanford ‘08 Economics) has spent the last 12 years working at the nexus of business and government. Currently, she runs Virginia's state-wide economic development talent investment... View Details

Keywords: Consulting; Education; Emerging Markets; Government; Social Enterprise; Venture Capital; Financial Services (All); Energy; Consumer Finance; Financial Services (All); Impact Investing; Financial Services (All)

30 Jan 2006
Research & Ideas

Looking Behind Bad Decisions

expect it to be published by Bantam in 2007. I am also developing my research with Dolly Chugh on bounded ethicality and bounded awareness, themes that have been at the core of my recent publications in... View Details

Keywords: by Manda Salls

December 2006 (Revised January 2007)
Case

Infosys in India: Building a Software Giant in a Corrupt Environment

By: Rawi E. Abdelal, Rafael M. Di Tella and Prabakar (PK) Kothandaraman

Shortly after Infosys was founded in 1981, its managers faced a major turning point when they made a decision to operate without giving in to the petty corruption rife in the Indian economy. Within just a few years, that decision had truly defined the company. Over the... View Details

Keywords: History; Management Style; Moral Sensibility; Policy; Business and Government Relations; Decisions; Business Growth and Maturation; Situation or Environment; Crime and Corruption; Business Strategy; Information Technology Industry; Computer Industry; India

April 2005
Case

Handleman Company

By: Janice H. Hammond and Kevin Dolan

Describes the organization and operations of the Handleman Co., an intermediary in the music industry that buys recorded music and resells it to mass retailers such as Wal-Mart. The company provides distribution, inventory management, retail merchandising, and category... View Details

Keywords: Business Organization; Music Entertainment; Cost Management; Growth and Development; Business or Company Management; Distribution Channels; Problems and Challenges; Risk and Uncertainty; Online Technology; Value Creation; Music Industry

22 Oct 2015
Blog Post

Why We Recruit: 3M

3M’s Business Development, Sales and Marketing functions. Members of this leadership development program lead individual internal consulting projects across the company’s 27 divisions to drive View Details

Keywords: Manufacturing

02 Mar 2020
Blog Post

Know Your Audience – Recruiting HBS Students for Energy

Director Amanda Schmitt – Recruiting Relations Manager Together, Phillip and Amanda make up the Career & Professional Development team that manages relationships with recruiting partners in the energy... View Details

Keywords: Energy / Cleantech

13 Mar 2007
First Look

First Look: March 13, 2007

to developing a strategy map and Balanced Scorecard that places economic, environmental, and social objectives as the highest-level objectives.... View Details

Keywords: Martha Lagace

17 Feb 2016
Blog Post

Through The Eyes of The Patient: A Recap of The 13th Annual Health Care Conference

markets, to changing the drug discovery process to be more patient-centric. A highlight of the panel sessions was when Adam Koppel, EVP of Strategy and Corporate Development at... View Details

Keywords: Health Care

27 May 2014
News

Crowdsourcing the Capitalist's Dilemma

discussion of "The Capitalist's Dilemma"—the challenges of innovating for long-term growth and job creation—in the Harvard Business Review. The team of more than 150 people (see below) collaborated using the... View Details

Keywords: April White; Management of Companies and Enterprises; Management of Companies and Enterprises

30 Apr 2013
First Look

First Look: April 30

Crossroads Wayne Ferrari has bridged the gap between being an independent entrepreneur and a "professional manager." After selling his business to a Private Equity (PE) firm, Ferrari takes on the role of CEO View Details

Keywords: Sean Silverthorne

October 2005 (Revised February 2006)
Case

Reactivity: A Case of Re-Invention

By: Myra M. Hart and Sylvia Sensiper

By the time Glenn Osaka joined Reactivity as its new CEO in January 2001, the Internet bubble had burst, the financial markets had turned, and the company's core businesses were drying up. He was not hired to lead a turnaround, but Osaka found that the firm's future... View Details

Keywords: Management Style; Venture Capital; Organizational Culture; Applications and Software; Leadership Style; Product; Transformation; Organizational Change and Adaptation; Entrepreneurship; Growth and Development Strategy; Information Technology Industry; Consulting Industry

19 Aug 2008
First Look

First Look: August 19, 2008

corporation. It describes the firm's portfolio strategy and the Danaher Business System—a systematic and wide-ranging set of organizational processes the firm has View Details

Keywords: Sean Silverthorne

July 2019 (Revised October 2022)
Case

Jai Vakeel Foundation: Addressing Disability

By: V. Kasturi Rangan and Kairavi Dey

Jai Vakeel, a nonprofit organization in India, serves individuals with Intellectual Disability (ID), those with an IQ below 70. The organization was founded by the parents of a child with Down Syndrome, and they (and their next generation) steadily built the... View Details

Keywords: Social Enterprise; Nonprofit Organizations; Transition; Growth and Development Strategy; Organizational Change and Adaptation; Family Business; Health Care and Treatment; India