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Show Results For
- All HBS Web
(11,587)
- People (51)
- News (3,413)
- Research (6,433)
- Events (24)
- Multimedia (86)
- Faculty Publications (4,959)
- February 1994 (Revised June 1994)
- Supplement
Introduction of Telepoint Services in Britain (B): A Stylized Model
Dhebar, Anirudh S. "Introduction of Telepoint Services in Britain (B): A Stylized Model." Harvard Business School Supplement 594-098, February 1994. (Revised June 1994.)
- November 1989
- Background Note
R. Fox Testimony Before the U.S. House Armed Services Committee
By: J. Ronald Fox
Fox, J. Ronald. "R. Fox Testimony Before the U.S. House Armed Services Committee." Harvard Business School Background Note 390-081, November 1989.
- March 2009
- Teaching Note
Motilal Oswal Financial Services Ltd.: An IPO in India (TN)
By: G. Felda Hardymon, Josh Lerner and Ann Leamon
Teaching Note for [807095]. View Details
- February 19, 2018
- Article
The Parts of Customer Service That Should Never Be Automated
By: Ryan W. Buell
Buell, Ryan W. "The Parts of Customer Service That Should Never Be Automated." Harvard Business Review (website) (February 19, 2018).
- 2013
- Report
Developmental Readiness and Mindful Engagement in the Singapore Public Service
By: D. Scott DeRue and Christopher G. Myers
Keywords: Leadership; Leadership Development And Career Planning; Leadership Development; Public Administration Industry; Singapore; Asia
DeRue, D. Scott, and Christopher G. Myers. "Developmental Readiness and Mindful Engagement in the Singapore Public Service." Report, Civil Service College, Singapore, 2013.
- 1983
- Other Unpublished Work
Services from Public Capital: The Outlook for Boston's Physical Infrastructure
By: Dutch Leonard, Arnold Howitt, Helen F. Ladd and Ann B. Weeks
- 14 Apr 2017
- News
How Airbnb's redesign aims to combat discrimination on the service
- Web
Saving Plots & Images in R - Research Computing Services
Technical How-To’s & Notes Technical How-To’s & Notes Saving Plots & Images in R Process If you generate a plot in R and want to save it, then you would typically use the following protocol: png(file = FILEPATH) plot dev.off() Unfortunately, using this approach on the... View Details
- 2008
- Working Paper
Concentration Levels in the U.S. Advertising and Marketing Services Industry: Myth vs. Reality
By: Alvin J. Silk and Charles King III
This paper analyzes changes in concentration levels in the U.S. Advertising and Marketing Services (A&MS) industry using publicly released data that have been largely ignored in past discussions of the industrial organization of this industry, namely those available... View Details
Keywords: Advertising; Mergers and Acquisitions; Revenue; Analytics and Data Science; Surveys; Marketing; Measurement and Metrics; Rank and Position; Competition; Service Industry; Service Industry; United States
Silk, Alvin J., and Charles King III. "Concentration Levels in the U.S. Advertising and Marketing Services Industry: Myth vs. Reality." Harvard Business School Working Paper, No. 09-044, September 2008.
- 2007
- Article
Convictions, Conventions and the Operational Risk Maze—The Cases of Three Financial Services Institutions
By: Anette Mikes
Making sense of operational risk practices in the financial services sector is a challenge. There is a temptation to explain the wide variety of approaches as a characteristic of the early stage of development in which the genre resides.Based on the evidence of... View Details
Keywords: Management Practices and Processes; Risk Management; Governing Rules, Regulations, and Reforms; Conflict and Resolution; Organizations; Financial Services Industry
Mikes, Anette. "Convictions, Conventions and the Operational Risk Maze—The Cases of Three Financial Services Institutions." International Journal of Risk Assessment and Management 7, no. 8 (2007): 1027–1056.
- 29 Nov 2013
- Working Paper Summaries
Surfacing the Submerged State with Operational Transparency in Government Services
- 12 Feb 2015
- Talk
Multiple Team Membership, Turnover, & On-time Delivery: Evidence Construction Services
By: Hise O. Gibson, Bradley R. Staats and Ananth Raman
- January 13, 2013
- Blog Post
Revitalizing America: Whatever the Question, National Service Is an Answer
Kanter, Rosabeth Moss. "Revitalizing America: Whatever the Question, National Service Is an Answer." Huffington Post, The Blog (January 13, 2013). http://nrs.harvard.edu/urn-3:hul.eother:kanterservice.
- October 1981
- Background Note
Note on Executive Search, Career Counseling, and Other Placement Services
Sonnenfeld, Jeffrey A. "Note on Executive Search, Career Counseling, and Other Placement Services." Harvard Business School Background Note 482-034, October 1981.
- 11 May 2022
- News
Are You Tracking the Customer Service Metrics That Really Count?
- 18 Oct 2006
- Working Paper Summaries
Racial Diversity Initiatives in Professional Service Firms: What Factors Differentiate Successful from Unsuccessful Initiatives?
- 2003
- Casebook
Professional Services: Text and Cases
By: Thomas J. DeLong and Ashish Nanda
DeLong and Nanda's Professional Services: Text and Cases is the first casebook to be published on the management of professional service firms (law firms, architecture, financial services, consulting). It includes a comprehensive selection of case studies that... View Details
DeLong, Thomas J., and Ashish Nanda. Professional Services: Text and Cases. New York: McGraw-Hill/Irwin, 2003.
- February 2018
- Teaching Note
Still Leading Series—Issues in Transitioning to New Forms of Service Later in Life
By: Rosabeth Moss Kanter, Rakesh Khurana, James Honan and Ai-Ling Jamila Malone
The Still Leading case series includes an introductory note, “Still Leading (A): Issues in Transitioning to New Forms of Service Later in Life” and 10 supplementary cases that cover the transition of highly accomplished and prolific leaders (Hon. Robert McDonald, Hon.... View Details