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Show Results For
- All HBS Web
(764)
- News (273)
- Research (353)
- Events (3)
- Multimedia (16)
- Faculty Publications (202)
- 26 Jul 2016
- First Look
July 26, 2016
Organizational Model to Drive Growth Pal's Sudden Service has developed a unique operating model and organizational culture in the quick-service restaurant business. With a deep emphasis on process control and improvement, zero defects,... View Details
Keywords: Sean Silverthorne
- 08 Nov 2011
- First Look
First Look: Nov. 8
industry to measure to what extent waiting-time performance impacts different firms' market shares and price decisions. We report on a large-scale empirical industrial organization study in which the demand equations for fast-food drive-thru View Details
Keywords: Sean Silverthorne
- 21 Dec 2010
- First Look
First Look: December 21
the final stages of a 10-year plan of rejuvenation under CEO Kim Lopdrup. When he took over as CEO in 2004 the chain was closing restaurants and suffering declining same-store sales and declining customer satisfaction. But in 2010, even... View Details
- 08 Mar 2016
- First Look
March 8, 2016
that UGC on platforms ranging from Yelp to Facebook has a large causal impact on economic and social outcomes ranging from restaurant decisions to voting behavior. These findings often leverage unique data sets and methods ranging from... View Details
Keywords: Sean Silverthorne
- 06 Dec 2021
- News
December 2021 Alumni and Faculty Books
perspective. The book covers Aix-en-Provence, Arles, Avignon, the Luberon Valley, Nîmes, St-Rémy-de-Provence, and more, with a special focus on the area around St-Rémy. The authors recommend restaurants with fabulous food and offer tips... View Details
- 22 Feb 2018
- News
My First Job
now going to reward you with a trip to One if By Land, Two if By Sea, the most glamorous restaurant in Manhattan. And what I learned from it is never assume that what the bosses have done is right just because they're the bosses. My name... View Details
- 20 Jan 2016
- Research & Ideas
Maybe Uber isn't God's Gift to Mankind
up premiums for everyone else,” Edelman says. “As an ordinary consumer, your rates will go up whether or not you ever use Uber yourself.” (In related research, Edelman argues that online travel intermediaries like Expedia end up inflating costs for consumers, as do... View Details
- 01 Dec 2005
- News
A Matter of Opinion
one’s employees. That’s pretty good!” That classmate, David Karam, who operates 135 Wendy’s restaurant franchises in five states, says of Navasky, “Vic really ventured into the lion’s den at OPM — we were a pretty conservative bunch. But... View Details
- 09 Apr 2019
- First Look
New Research and Ideas, April 9, 2019
evening distributing excess food they had collected from local restaurants to the less fortunate people living under the Hauz Khas flyover in South Delhi. Four years later, this initiative had developed into The Robin Hood Army, an... View Details
Keywords: Dina Gerdeman
- 16 Sep 2015
- News
Built for Speed
restaurant Sonic—FirstBuild spent $600 to do a Google survey to gauge interest and then put out a design challenge to the FirstBuild community, collecting 29 ideas. Eventually, they’ll take the winning model to a crowdfunding platform to... View Details
- 31 Mar 2009
- First Look
First Look: March 31, 2009
http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=509050 Shareholder Activists at Friendly Ice Cream (A1) Harvard Business School Case 109-013 Two activist investors, one a founder and one a hedge fund manager, seek to improve board oversight at a chain... View Details
Keywords: Martha Lagace
- 10 Nov 2015
- First Look
November 10, 2015
matching estimations, and regression discontinuity designs. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=50067 Harvard Business School Case 315-049 Cravia: An Entrepreneurial Endeavor in Dubai Walid Hajj (HBS '95), CEO of Dubai-based View Details
Keywords: Sean Silverthorne
- 02 Oct 2017
- News
Radical Generosity for the Real World
had to pay, even in transition housing, he had to pay rent. He had lots of ways he could've used that $500. And yet, what he did was he went out and he gathered up his old buddies, from under the viaduct, and he took them out to a movie and a real View Details
- 06 Sep 2005
- Research & Ideas
When Product Variety Backfires
example would be laptop computers that vary in configuration, with one having a CD-ROM and another having a wireless modem. Entrees in a restaurant would be another example. In these cases, choosing one alternative provides you with some... View Details
- 27 May 2020
- Research & Ideas
What South Korea Teaches the World About Fighting COVID
both social distancing and masks in preventing the spread of the virus. Even during the peak of its crisis, when there were about 900 cases a day, South Korea never imposed a full lockdown. Most restaurants and businesses remained open.... View Details
- 03 Mar 2015
- First Look
First Look: March 3
to attract more sponsors. With KCON 2012 having lost money, despite a robust turnout, it was far from clear whether to repeat the event and, if so, whether its scale should be expanded beyond 2012's $1.1 million budget. With CJ recently opening a chain of mid-market... View Details
Keywords: Sean Silverthorne
- 15 Jun 2021
- News
The Path Ahead
even more learners, and we’re running a number of experiments to try and get to non-linear growth. Editor's note: Dean Datar's response applies to both of the following questions: Along with another HBS sectionmate, Steve Sarver, I operate a food manufacturing and... View Details
- 01 Dec 2019
- News
Alumni and Faculty Books for December 2019
for holding honest conversations with everyone in your organization. Used by more than 800 organizations across the globe, the strategic fitness process has helped leaders in a diverse range of industries—including medical technology, information technology, banking,... View Details
- 05 Dec 2016
- News
The Dragon’s Tale
free trade zones began the transformation of China’s state-run economy. In the 1990s, you saw a significant easing of restrictions on startups—first in the restaurant industry and gradually spreading elsewhere. Small, state-owned... View Details
Keywords: Deborah Blagg
- 01 Apr 2000
- News
A Place in the Sun
a variety of environmental initiatives that he has undertaken over the years. His devotion to preserving the island's natural beauty as well as the Fijian culture has earned Turtle Island accolades that include the 1999 Green Hotelier Award from the International Hotel... View Details
Keywords: Julia Hanna and Garry Emmons