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  • All HBS Web  (5,079)
    • People  (1)
    • News  (643)
    • Research  (3,445)
    • Events  (68)
    • Multimedia  (17)
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  • Web

Great American Business Leaders of the 20th Century - Leadership

Calloway PepsiCo, 1986–1996 Asa G. Candler Coca-Cola Company, 1886–1916 Charles A. Cannon Cannon Mills Company, 1921–1971 James W. Cannon Cannon Mills Company, 1887–1921 Floyd L. Carlisle St. Regis Paper Company, 1916–1934 Curtis L.... View Details
  • 2014
  • Article

Notes from the Search for Deep Indicators in Services

By: James L. Heskett
Much of the research in the service sector over the last four decades has concerned itself with the search for deep indicators that explain service performance. This paper provides a brief retrospective of some of this research and illustrates the directions that this... View Details
Keywords: Service Delivery; Organizational Culture; Performance; Service Industry
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Heskett, James L. "Notes from the Search for Deep Indicators in Services." Journal of Service Management 25, no. 3 (2014): 298–309.
  • 07 Feb 2017
  • News

How Immigrants Have Contributed to American Inventiveness

  • 2025
  • Working Paper

Pulp Friction: The Value of Quantity Contracts in Decentralized Markets

By: Olivier Darmouni, Simon Essig Aberg and Juha Tolvanen
Firms in decentralized markets often trade using quantity contracts, agreements that specify quantity prior to the point of sale. These contracts are valuable because they provide quantity assurance, as trading frictions could prevent a buyer and seller from matching... View Details
Keywords: Decentralized Markets; Trading Frictions; Market Structure; Transaction Costs; Contracts; Market Transactions; Pulp and Paper Industry
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Darmouni, Olivier, Simon Essig Aberg, and Juha Tolvanen. "Pulp Friction: The Value of Quantity Contracts in Decentralized Markets." Working Paper, May 2025.
  • February 2004 (Revised September 2006)
  • Case

Apax Partners and Xerium S.A.

By: Josh Lerner, G. Felda Hardymon and Ann Leamon
In 2002, Apax Partners had to decide whether to accept a less-than-perfect offer for one of its portfolio companies or to refinance it. This company, a maker of paper industry consumables with a global presence, had been purchased in 1999 and performed extremely well... View Details
Keywords: Leveraged Buyouts; Globalized Markets and Industries; Business Exit or Shutdown; Borrowing and Debt; Investment; Cash Flow; Pulp and Paper Industry
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Lerner, Josh, G. Felda Hardymon, and Ann Leamon. "Apax Partners and Xerium S.A." Harvard Business School Case 804-084, February 2004. (Revised September 2006.)

    Richard L. Nolan

    Professor Nolan earned his B.A. from the University of Washington in Production and Operations Research in 1962, and his M.B.A and Ph.D. in 1963 and 1966, respectively. Upon graduation in 1966, he joined Boeing Commercial Airplane Company as an Information... View Details

    Keywords: aerospace; information technology industry; internet
    • 11 Sep 2017
    • Research & Ideas

    Why Employers Favor Men

    men perform better on average at certain tasks, according to the research paper When Gender Discrimination Is Not About Gender. The paper was written by Katherine B. Coffman and Christine L. Exley, both... View Details
    Keywords: by Dina Gerdeman
    • 2023
    • Working Paper

    Learning by Investing: Entrepreneurial Spillovers from Venture Capital

    By: Josh Lerner, Jinlin Li and Tong Liu
    This paper studies how investing in venture capital (VC) affects the entrepreneurial outcomes of individual limited partners (LPs). Using comprehensive administrative data on entrepreneurial activities and VC fundraising and investments in China, we first document that... View Details
    Keywords: Partners and Partnerships; Entrepreneurship; Venture Capital; Investment; China
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    Lerner, Josh, Jinlin Li, and Tong Liu. "Learning by Investing: Entrepreneurial Spillovers from Venture Capital." Harvard Business School Working Paper, No. 24-029, November 2023. (Revise and resubmit, Review of Financial Studies.)
    • 06 Jul 2017
    • Working Paper Summaries

    Do All Your Detailing Efforts Pay Off? Dynamic Panel Data Methods Revisited

      View Details
    Keywords: by Doug J. Chung, Byungyeon Kim, and Byoung Park; Pharmaceutical
    • Research Summary

    Negotiations

    My third line of research, on negotiations, also focuses on the improvisational nature of group processes. In one paper (with Kathleen McGinn and Elizabeth Long Lingo), I test the relationships between communication media (face-to-face vs. electronically mediated),... View Details
    • 2010
    • Working Paper

    The Insurance Industry in Brazil: A Long-term View

    By: Marcelo de Paiva Abreu and Felipe Tamega Fernandes
    This paper surveys the formation and development of insurance business in Brazil. It describes its origins, from the colonial times and imperial era to recent events. Particular attention is given to regulatory changes, showing how they evolved in response to... View Details
    Keywords: History; Insurance; Insurance Industry; Brazil
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    Abreu, Marcelo de Paiva, and Felipe Tamega Fernandes. "The Insurance Industry in Brazil: A Long-term View." Harvard Business School Working Paper, No. 10-109, June 2010.
    • 15 Apr 2011
    • News

    Something for the weekend

    • 19 Jun 2020
    • News

    Pandemic Prises Open Inflation Information Gap

    • 01 May 2019
    • News

    Doubting Driverless Dilemmas with Sam Anthony and Julian De Freitas of Harvard

    • 23 Jan 2018
    • Working Paper Summaries

    Transaction Costs and the Duration of Contracts

    Keywords: by Alexander MacKay
    • 18 Apr 2016
    • Working Paper Summaries

    Popular Acceptance of Morally Arbitrary Luck and Widespread Support for Classical Benefit-Based Taxation

    Keywords: by Matthew C. Weinzierl
    • August 2002
    • Other Article

    The Determinants of National Innovative Capacity

    By: Jeffrey L. Furman, Michael E. Porter and Scott Stern
    Motivated by differences in innovation intensity across advanced economies, this paper presents an empirical examination of the determinants of country-level production of international patents. We introduce a novel framework based on the concept of national innovative... View Details
    Keywords: Economics; Growth and Development
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    Furman, Jeffrey L., Michael E. Porter, and Scott Stern. "The Determinants of National Innovative Capacity." Research Policy 31, no. 6 (August 2002): 899–933.
    • 11 Apr 2012
    • News

    The High Risks of Short-Term Management

    • 05 Nov 2015
    • News

    Why a single win in college football is worth millions of dollars

    • 21 Jan 2020
    • News

    Well-Intentioned Planning for 2020

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