Publications

01 Mar 2017
News

What’s New in Educational Innovation? A Few Highlights

provides a thorough understanding of the principles of finance — a toolkit for making smart financial decisions. Negotiation Mastery Participants are introduced to analytical tools and interpersonal techniques for dealing effectively with different bargaining View Details

August 1983 (Revised May 1985)
Case

Jamestown Co.

By: Benson P. Shapiro and Edward J. Hoff

In May 1983 Ms. Katherine O'Brien, vice president of marketing, was deciding whether Jamestown should discontinue the use of independent representatives in favor of a direct company salesforce. Jamestown sold informal stoneware dinnerware through department and gift... View Details

Keywords: Decision Making; Leadership Style; Marketing Channels; Salesforce Management

27 Jun 2023
News

5 Reasons You Crack Under Pressure

14 Oct 2014
News

Abigail Johnson Named CEO of Fidelity Investments

Keywords: Securities, Commodities, and Other Financial Investments; Finance

16 Dec 2021
News

Avoid a One-Size-Fits-All Approach to Sales Coaching

February 2018
Supplement

Robert K. Steel at Wachovia (B)

By: Gautam Mukunda, Nien-hê Hsieh and David Lane

In September 2008, Robert Steel presided over the sale of Wachovia, a top U.S. bank, less than three months after becoming its CEO. Wachovia’s exposure to risky home loans led depositors and creditors to flee the bank on Friday, September 26, after the FDIC seized and... View Details

September 2003 (Revised February 2004)
Case

Alessi: Evolution of an Italian Design Factory (B)

By: Youngme E. Moon, Vincent Dessain and Anders Sjoman

Since the 1970s, world-renowned architect and designer, Alessandro Mendini, has acted as adviser and counselor to Alessi, the Italian household goods design factory. By discussing Mendini's role as art director, the case introduces the artistic side of Alessi, where... View Details

Keywords: Design; Corporate Entrepreneurship; Leadership Style; Business or Company Management; Goals and Objectives; Consumer Products Industry; Italy

03 Aug 2016
What Do You Think?

How Can We Hold the “Leadership Industry” Accountable?

Why Does the Leadership Industry Continue to Thrive? The unstated assumption underlying most of responses to this month’s column is that the leadership industry has done little or nothing to improve leadership behaviors or to deter unproductive leadership actions.... View Details

Keywords: by James Heskett; Education

March 2012
Case

Schuberg Philis

By: Thomas J. DeLong and Daniela Beyersdorfer

The Dutch professional service firm Schuberg Philis has within a few years grown into a well-known player in the Dutch IT outsourcing market and regularly wins high customer- satisfaction marks. The growing workload and 100% promise to customers have increased the... View Details

Keywords: Growth Management; Organizational Culture; Management Style; Alignment; Information Technology Industry; Netherlands

January 1983 (Revised July 2007)
Case

Mat MacGregor (A)

Mat MacGregor took charge of a failing project but failed to turn it around because of a variety of personal, technical, cultural, and political reasons. The purpose of the case is to understand the underlying dynamics and their implications. View Details

Keywords: Management Skills; Management Style; Organizational Culture; Failure; Projects; Personal Characteristics

01 Mar 2009
News

Faculty Books

coeditor, and academic and public service experts dissect the state of consumer and mortgage credit in the United States and point the way out of the current impasse. Managing Your Boss by John J. Gabarro and John P. Kotter (Harvard... View Details

Keywords: Telecommunications; Information; Management, Scientific, and Technical Consulting Services; Professional Services

Fast Answer

Private Equity - Screening for Portfolio Operations Roles

Investment Firm Type > PE/VC Investment Style Managed > PE/Buyouts Under the section Employment / Board select the following: Professional Job Functions > Operations Professional Use the check... View Details

01 Apr 1999
News

New Releases

1996 faculty symposium titled "Breaking New Ground: Initiatives in Management Education, 1980-1995." Organized by Clark, the three-day event gave faculty an opportunity to take a step back from their ongoing research and talk about the... View Details

Keywords: Susan Young

01 Oct 2001
News

Jeffery E. Sagansky: That's Entertainment

Division. "My job," Sagansky explains, "has always been to manage the entire creative process so that the exciting initial concept is still compelling at the end of production." Today, as the competition turns increasingly to reality... View Details

Keywords: James E. Aisner; Arts, Entertainment

September 2002
Background Note

Presence of Mind

By: Michael A. Wheeler

This case is reflection on the importance of acquiring presence of mind in negotiations. Using a variety of metaphors, the case explores different ways for negotiators to achieve this selfawareness. Athletes experience the phenomenon of "being in the zone," artists and... View Details

Keywords: Management Skills; Negotiation Tactics; Negotiation Style; Interpersonal Communication; Decision Making

August 1993
Case

Ford: Petersen's Turnaround

By: Nitin Nohria and Sandy Green

Discusses the changes that Donald Petersen made to turnaround Ford during his tenure, first as president then as CEO. Describes his major initiatives, including the new emphasis on quality. View Details

Keywords: Change Management; Transformation; Organizational Change and Adaptation; Leadership Style; Management Teams; Auto Industry; Manufacturing Industry