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  • 19 Dec 2012
  • Research & Ideas

How to be Extremely Productive

having everyone come together on a way it can get done by a mutually agreed deadline. Q: On the subject of management styles, you write about the wisdom of adapting your personal style to that of your boss.... View Details
Keywords: by Deborah Blagg
  • 29 Jun 2017
  • Research & Ideas

Why Uber Is Worth Saving and How To Do It

management style has left in its wake a long line of unhappy stakeholders: regulators, competitors, drivers, customers, and even some partners. Kanter, who wrote a case study on the company after featuring... View Details
Keywords: by Dina Gerdeman; Transportation
  • 01 Mar 2009
  • News

Faculty Books

coeditor, and academic and public service experts dissect the state of consumer and mortgage credit in the United States and point the way out of the current impasse. Managing Your Boss by John J. Gabarro and John P. Kotter (Harvard... View Details
Keywords: Telecommunications; Information; Management, Scientific, and Technical Consulting Services; Professional Services
  • 01 Dec 2010
  • News

Breakthrough Insights

thinking and research. Breakthrough Insights will cover topics such as innovation, strategy, operational and management issues, and leadership style and how they can be incorporated into participants’ work... View Details
  • February 2018
  • Supplement

Robert K. Steel at Wachovia (B)

By: Gautam Mukunda, Nien-hê Hsieh and David Lane
In September 2008, Robert Steel presided over the sale of Wachovia, a top U.S. bank, less than three months after becoming its CEO. Wachovia’s exposure to risky home loans led depositors and creditors to flee the bank on Friday, September 26, after the FDIC seized and... View Details
Keywords: Leadership; Financial Crisis; Robert Steel; Wachovia; Sheila Bair; Richard Kovacevich; Wells Fargo; Vikram Pandit; Citigroup; FDIC; Tim Geithner; Mortgage Lending; Contagion; Mergers And Acquisitions; Financial Services; Banking; Decision Making; Ethics; Fairness; Finance; Leadership Style; Crisis Management; Management Style; Risk Management; Negotiation; Business and Stakeholder Relations; Banking Industry; United States
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  • December 2010
  • Article

The Hidden Advantages of Quiet Bosses

By: A. M. Grant, F. Gino and D. A. Hoffman
The article discusses research that identified situations where introverts are more apt to be effective leaders than extroverts. Although it is generally accepted that extroverts make the best leaders, the authors found that introverts can be better in unpredictable,... View Details
Keywords: Interpersonal Communication; Leadership; Management Style; Groups and Teams; Personal Characteristics
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  • 01 Nov 2021
  • News

Drive Innovation with Better Decision-Making

  • 09 Mar 2010
  • News

Teaching the Teachers

Keywords: Management; Management; Management
  • 09 Feb 2021
  • News

Taking on a Senior Leadership Role Remotely

  • 01 Sep 2018
  • News

Research Brief: Where Top-Down Tops Out

recent study, “The Impact of CEOs in the Public Sector: Evidence from the English NHS,” Associate Professor Raffaella Sadun and her coauthors conclude that a singular leader is far less effective in these large and complex public hospitals. The decentralized View Details
Keywords: Jennifer Myers
  • 01 Oct 2000
  • News

Silent Killers: Overcoming Barriers to Organizational Learning

uncovered these obstacles using a process they refined more than a decade ago called Organizational Fitness Profiling (OFP). OFP helps CEOs or business unit general managers and their top teams assess how well an operation fits their... View Details
Keywords: Judith A. Ross
  • 01 Mar 2010
  • News

What Happened to Leadership?

IMMELT: A prescription to fix failures at the top. Sgt. Vincent Fusco/Usma For a speech on “Reviving American Leadership,” General Electric CEO Jeff Immelt (MBA ’82) chose a discerning audience: the corps of cadets at the U.S. Military Academy. Citing the military as a... View Details
Keywords: Management; Management; Management
  • 03 Aug 2016
  • What Do You Think?

How Can We Hold the “Leadership Industry” Accountable?

Why Does the Leadership Industry Continue to Thrive? The unstated assumption underlying most of responses to this month’s column is that the leadership industry has done little or nothing to improve leadership behaviors or to deter unproductive leadership actions.... View Details
Keywords: by James Heskett; Education
  • March 2012
  • Case

Schuberg Philis

By: Thomas J. DeLong and Daniela Beyersdorfer
The Dutch professional service firm Schuberg Philis has within a few years grown into a well-known player in the Dutch IT outsourcing market and regularly wins high customer- satisfaction marks. The growing workload and 100% promise to customers have increased the... View Details
Keywords: Growth Management; Organizational Culture; Management Style; Alignment; Information Technology Industry; Netherlands
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  • August 1983 (Revised May 1985)
  • Case

Jamestown Co.

By: Benson P. Shapiro and Edward J. Hoff
In May 1983 Ms. Katherine O'Brien, vice president of marketing, was deciding whether Jamestown should discontinue the use of independent representatives in favor of a direct company salesforce. Jamestown sold informal stoneware dinnerware through department and gift... View Details
Keywords: Decision Making; Leadership Style; Marketing Channels; Salesforce Management
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  • 27 Jun 2023
  • News

5 Reasons You Crack Under Pressure

  • 14 Oct 2014
  • News

Abigail Johnson Named CEO of Fidelity Investments

Keywords: Securities, Commodities, and Other Financial Investments; Finance
  • 16 Dec 2021
  • News

Avoid a One-Size-Fits-All Approach to Sales Coaching

  • September 2003 (Revised February 2004)
  • Case

Alessi: Evolution of an Italian Design Factory (B)

By: Youngme E. Moon, Vincent Dessain and Anders Sjoman
Since the 1970s, world-renowned architect and designer, Alessandro Mendini, has acted as adviser and counselor to Alessi, the Italian household goods design factory. By discussing Mendini's role as art director, the case introduces the artistic side of Alessi, where... View Details
Keywords: Design; Corporate Entrepreneurship; Leadership Style; Business or Company Management; Goals and Objectives; Consumer Products Industry; Italy
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  • 24 Apr 2014
  • News

Navigating rough waters

bank through the financial crisis of 2008, including its rescue of Bear Stearns and acquisition of Washington Mutual. "Our aim is to be the world's most trusted and respected financial services institution," says Dimon, whose management... View Details