interviews - Publications - Faculty & Research

21 Sep 2021
Office Hours

Readers Ask: How Can I Gain Power and Influence?

interviewed more than 100 people as we prepared to write the book. We’ve learned so much from every one of them, and we’re using some of their stories in the book to help our readers connect the findings from research in social sciences... View Details

Keywords: by Kristen Senz

11 Jul 2016
HBS Case

Neurodiversity: The Benefits of Recruiting Employees with Cognitive Disabilities

those jobs earn. Many participants came to the program with advanced degrees and even holding patents but little, if any, work history. Pisano explains that many of those candidates wouldn’t make it through the interview process or... View Details

Keywords: by Roberta Holland; Technology

11 May 2009
Research & Ideas

The IT Leader’s Hero Quest

understanding of why Davies failed. Q: The crisis section we are excerpting at the end of this interview is about coping with a sudden denial of service attack. It's also about Barton navigating around conflicting advice while preparing... View Details

Keywords: by Martha Lagace

17 Sep 2018
Research & Ideas

Welcome to Retirement. Who Am I Now?

FatCamera In an interview with Harvard Business School Professor Teresa Amabile for a study on retirement, one man on the cusp of exiting his career spoke openly about how the transition was making him question his identity. “After I... View Details

Keywords: by Dina Gerdeman; Entertainment & Recreation

27 Feb 2017
Research & Ideas

Reputation is Vital to Survival in Turbulent Markets

School; Tiona Zuzul, assistant professor at London Business School; and HBS Professors Geoffrey Jones and Tarun Khanna—came to their conclusions after reviewing the transcripts of interviews with 69 business and NGO leaders from a variety... View Details

Keywords: by Sean Silverthorne

Research Summary

Dissertation - Social Structure and Mechanisms of Collective Production:Evidence from Wikipedia

Andreea's dissertation research examines social networks in the setting of collective production, defined as collective action oriented towards production of collective goods - goods available for consumption by all members of a group whenever they... View Details

29 Aug 2018
What Do You Think?

What Should Harley-Davidson’s Management Do?

point. The president posted a tweet in which he said, “If they move, it will be the beginning of the end the aura will be gone and they will be taxed like never before.” Harley’s CEO Levatich commented in a July 2018 interview that,... View Details

Keywords: by James Heskett; Auto

05 May 2008
Research & Ideas

Connecting with Consumers Using Deep Metaphors

nonroutine problems with no clear solution. It may not even be evident what the problem is, only that there is one. I have collected considerable data on this topic and will be conducting further interviews to understand the qualities of... View Details

Keywords: by Martha Lagace; Consumer Products

01 May 2020
What Do You Think?

Does Remote Work Mix with Organizational Culture?

workers more fully in their work? What has to be done to assure adherence to an organization's values by everyone? Do effective organization cultures and remote work mix? What do you think? Acknowledgement: I am indebted to Dan O'Brien and Dan Maher for conducting... View Details

Keywords: by James Heskett

22 Oct 2007
Research & Ideas

Bringing ‘Lean’ Principles to Service Industries

division between the 'real world' and university research that you often encounter in the United States." Staats and Upton traveled to Wipro's offices in Bangalore on multiple occasions, interviewing employees at all levels to... View Details

Keywords: by Julia Hanna; Computer

15 Nov 2018
Book

Can the Global Food Industry Overcome Public Distrust?

JamesBrey Food is the largest segment of the global economy. It is also widely recognized as more critical for human health than any pharmaceutical drug on the planet. But significant changes in the industry are making people lose trust in many institutions involved in... View Details

Keywords: by Sean Silverthorne; Agriculture & Agribusiness

15 Dec 2003
Research & Ideas

Women Leaders and Organizational Change

or frames, focus too narrowly on women. A new broader approach is needed, they argue. HBS Working Knowledge's Mallory Stark recently conducted an e-mail interview with the authors. Mallory Stark: You argue that while women's presence in... View Details

Keywords: by Mallory Stark

16 May 2000
Research & Ideas

The Simple Economics of Open Source

on three particular cases: those of Apache, Perl and Sendmail (see "The Fathers of Invention"). In addition to wading through printed interviews and materials, and conducting face-to-face discussions with key players in the... View Details

Keywords: by Martha Lagace; Technology

March 2025
Article

Novice Risk Work: How Juniors Coaching Seniors on Emerging Technologies Such as Generative AI Can Lead to Learning Failures

By: Katherine C. Kellogg, Hila Lifshitz-Assaf, Steven Randazzo, Ethan Mollick, Fabrizio Dell'Acqua, Edward McFowland III, François Candelon and Karim R. Lakhani

The literature on communities of practice demonstrates that a proven way for senior professionals to upskill themselves in the use of new technologies that undermine existing expertise is to learn from junior professionals. It notes that juniors may be better able... View Details

Keywords: Rank and Position; Competency and Skills; Technology Adoption; Experience and Expertise; AI and Machine Learning

Citation

Read Now

31 Aug 2021
Book

Feeling Powerless at Work? Time to Agitate, Innovate, and Orchestrate

has spent a career studying power dynamics within corporations, political institutions, and other organizations. Power is intoxicating To bring social science research on power to life, Battilana and Casciaro conducted more than 100 View Details

Keywords: by Jay Fitzgerald

March 2022
Case

Skills-First Hiring at IBM

By: Boris Groysberg and Sarah Mehta

This case reviews IBM’s efforts to widen its hiring funnel and broaden its talent pool. View Details

Keywords: Competency and Skills; Experience and Expertise; Talent and Talent Management; Human Resources; Employees; Recruitment; Retention; Selection and Staffing; Jobs and Positions; Job Design and Levels; Job Interviews; Society; Social Issues; Technology Industry; United States; New York (city, NY)

Citation

Educators

Purchase

02 Dec 2010
What Do You Think?

Making Right Choices: Art or Science?

relation to our perceptions of ourselves. The order in which we encounter options affects our choice (the first and last interviewed in hiring, for example, have an advantage, explaining why "traditional View Details

Keywords: by Jim Heskett

08 Sep 2015
Research & Ideas

Knowledge Transfer: You Can't Learn Surgery By Watching

fingertips,’” says Myers. Except this system often doesn’t get used. That fact was driven home to Myers while interviewing a tech manager. “He said, ‘I use the knowledge management system all the time—but I just scroll down to the bottom... View Details

Keywords: by Michael Blanding; Health

22 Feb 2021
Book

Reaching Today's Omnichannel Customer Takes a New Sales Strategy

interviews. The correlation between a manager's assessment of people in interviews and their actual on-the-job performance is less than 50 percent. In other words, less than flipping a coin, and usually much less in service jobs, like... View Details