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Show Results For
- All HBS Web
(1,387)
- People (2)
- News (576)
- Research (496)
- Multimedia (35)
- Faculty Publications (128)
- Portrait Project
Emily Anadu
When I was eleven, my mother, two sisters and I left my father and a very comfortable life in Nigeria to live with my grandmother in Texas. My sisters and I joke that the silver spoons that were placed in our mouths at birth were replaced... View Details
- 27 Dec 2010
- Research & Ideas
HBS Faculty on 2010’s Biggest Business Developments
From the problems posed by the Great Recession to the devastation in Haiti and the Gulf of Mexico, from the continuing economic growth of India and China to a cascade of... View Details
Keywords: by Staff
- 08 Apr 2019
- Blog Post
Second Life: Reflections on Complementing Success with an Encore Career
leaders. Inspired, Kloeblen formed a boutique, “CFO for hire” firm called “C-Street” that built a book of small business clients eager for seasoned financial expertise. Word spread and soon, Kloeblen was... View Details
Keywords: Technology
- 11 Jan 2000
- Research & Ideas
Calling All Managers: How to Build a Better Call Center
1) effective people; 2) effective internal processes; and 3) effective information technology (IT). The word "effective" is emphasized, they say, "to clearly make the point that individual elements View Details
- Portrait Project
Kathryn Andersen
In the comfort of our kitchen, we enjoy the harvest: my mother teaches, my father encourages (and tastes!). In our busy, urban lives, these ingredients aren't walking distance from the oven, and there's no mother to hover over the stove.... View Details
- 17 Nov 2009
- First Look
First Look: Nov. 17
Working PapersUser, and Open Collaborative Innovation: Ascendent Economic Models Authors:Carliss Y. Baldwin and Eric von Hippel Abstract In this paper we assess the economic viability of innovation by producers relative to two... View Details
Keywords: Martha Lagace
- 07 Mar 2007
- Research & Ideas
How Do You Value a “Free” Customer?
they also provide intangible value through network effects or word of mouth. It is quite possible that some customers have low tangible but high intangible value. Traditional models would label such... View Details
- 01 Aug 2006
- First Look
First Look: August 1, 2006
Working PapersUnfinished Business: The Impact of Race on Understanding Mentoring Relationships Authors:Stacy Blake-Beard, Audrey Murrell, and David Thomas Abstract W.E.B. DuBois's 1903 words are prophetic,... View Details
Keywords: Sean Silverthorne
- Portrait Project
Matt Segneri
I fancy myself a detective. Growing up, I sure was a confident little investigator. I had all the answers. I knew exactly where in the world Carmen Sandiego was. Of course a whole brownie could fit inside a View Details
- Portrait Project
Yanni Liu
where my mouth is. I will keep my family at the center of my plate and surround them with dishes, stories and love that span generations and continents. I will always stop to savor the blessings View Details
- 06 May 2008
- First Look
First Look: May 6, 2008
Working PapersHighbrow Films Gather Dust: A Study of Dynamic Inconsistency and Online DVD Rentals Authors:Katherine L. Milkman, Todd Rogers, and Max H. Bazerman Abstract We report on a field study demonstrating systematic differences... View Details
Keywords: Martha Lagace
- 15 Jun 2021
- News
Case Study: Inside Story
partners who demonstrate that they can move quickly and help Saga learn, while also experimenting with digital D2C marketing that can be rapidly iterated. —Chad Laurans (MBA 2006), CEO and cofounder of SimpliSafe Yes and Yes View Details
- 29 Jul 2008
- First Look
First Look: July 29, 2008
received word that he has inadvertently offended one of his students. He is pondering a possible response. Purchase the case:... View Details
Keywords: Martha Lagace
- 28 Apr 2023
- Blog Post
How Employers Can Support LGBTQ+ Employees
is by actions and words from senior leadership of the companies I've worked for.” Examples included the CEO of one company attending a retreat for the Pride Employee Resource... View Details
Keywords: All Industries
- 24 Jul 2018
- First Look
New Research and Ideas, July 24, 2018
through word of mouth (WOM); whereas in another context (a cloud-based file storage service), customers who joined through WOM referrals tended to exhibit higher usage. Yet,... View Details
Keywords: Dina Gerdeman
- Portrait Project
Michelle Henry
On day 34 of not eating, I stopped being hungry. It was a Friday night in March 2014, and the smell of pizza filled the house. My parents scarfed down slices as quickly as they could, hiding from me. I... View Details
- 15 Sep 2015
- Blog Post
On the Road: HBS in Israel
This summer HBS Admissions headed to Israel to host a number of events for prospective students in the area. Outreach Director, Jill Fadule (along with her youngest son Joseph), had the chance to sightsee, connect with local alumni, and... View Details
- Portrait Project
Dominique Baillet
shut my big mouth once and for all. And I have had to think carefully about tact. The world is bigger than when I was eight years old. I feel more exposed and less sure about weighty issues. But I know systems – small ones like the... View Details
- 06 May 2021
- Blog Post
The Extraordinary Things We Do on Ordinary Days: A Mother’s Day Tribute
words were so intentional and his delivery so deliberate, it was as if he wanted the message to last a lifetime. It was the greatest compliment I’ve ever received, and now is something I hear playing through my head daily. Why did this... View Details
- 04 Apr 2019
- Cold Call Podcast
Can Mark Zuckerberg Rebuild Trust in Facebook?
that word means, but I think he got caught up in its own success and his own power and so he's not really listening to other people. I had written in a book three-and-a-half-years ago that I thought he was listening to people like Don... View Details