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Show Results For
- All HBS Web
(2,752)
- People (3)
- News (545)
- Research (1,360)
- Events (12)
- Multimedia (244)
- Faculty Publications (1,066)
- January 2010 (Revised August 2011)
- Case
United Breaks Guitars
By: John A. Deighton and Leora Kornfeld
When social media propagate a complaint about poor customer service, an international media event ensues. How do viral videos spread and what can firms do about them? This case dissects an incident in which a disgruntled customer used YouTube and Twitter to spread a... View Details
Keywords: Communication Technology; Customer Satisfaction; Marketing Communications; Marketing Strategy; Consumer Behavior; Network Effects; Service Delivery; Social and Collaborative Networks; Internet; Air Transportation Industry
Deighton, John A., and Leora Kornfeld. "United Breaks Guitars." Harvard Business School Case 510-057, January 2010. (Revised August 2011.) (request a courtesy copy.)
- 09 Sep 2015
- Research & Ideas
Leadership Lessons of the Great Recession: Options for Economic Downturns
With global markets in turmoil over the last several weeks, leaders throughout the world are starting to think about how they should respond if confronted with an economic downturn. Yet what do we know about how leaders decide what to do when demand suddenly falls? And... View Details
- December 2023
- Article
Self-Orienting in Human and Machine Learning
By: Julian De Freitas, Ahmet Uğuralp, Zeliha Uğuralp, Laurie Paul, Joshua B. Tenenbaum and T. Ullman
A current proposal for a computational notion of self is a representation of one’s body in a specific time and place, which includes the recognition of that representation as the agent. This turns self-representation into a process of self-orientation, a challenging... View Details
De Freitas, Julian, Ahmet Uğuralp, Zeliha Uğuralp, Laurie Paul, Joshua B. Tenenbaum, and T. Ullman. "Self-Orienting in Human and Machine Learning." Nature Human Behaviour 7, no. 12 (December 2023): 2126–2139.
- August 2021 (Revised July 2023)
- Supplement
Deloitte's Pixel: Consulting with Open Talent (B) (C) (D) (E)
By: Michael Tushman, John Winsor and Kerry Herman
Video supplement to HBS Case. No. 420-003. View Details
Tushman, Michael, John Winsor, and Kerry Herman. "Deloitte's Pixel: Consulting with Open Talent (B) (C) (D) (E)." Harvard Business School Multimedia/Video Supplement 421-730, August 2021. (Revised July 2023.)
- July 2021
- Supplement
Transformative Social Impact: KaBOOM! (B)
Video supplement for HBS Case No. 519-106. View Details
Rangan, V. Kasturi. "Transformative Social Impact: KaBOOM! (B)." Harvard Business School Multimedia/Video Supplement 522-701, July 2021.
- April 1994 (Revised March 1995)
- Teaching Note
Craig Weatherup TN
By: Linda A. Hill and Katherine Seger Weber
Teaching Note for video (9-494-518). View Details
- 27 Oct 2015
- Video
CPD Admissions
- September 2022 (Revised January 2025)
- Case
The Pokémon Company: Evolving into an Everlasting Brand
By: Tomomichi Amano and Masaki Nomura
Super Bowl 50, the fiftieth annual championship game of the American National Football League played in February 2016, featured 52 commercials, and brands spent more than six million dollars each for a 30-second commercial slot. Surprisingly, the commercial that... View Details
Keywords: Advertising; Brands and Branding; Marketing Strategy; Consumer Behavior; Growth and Development Strategy; Video Game Industry; Japan
Amano, Tomomichi, and Masaki Nomura. "The Pokémon Company: Evolving into an Everlasting Brand." Harvard Business School Case 523-022, September 2022. (Revised January 2025.)
- December 2003 (Revised April 2004)
- Case
Blockbuster Inc. & Technological Substitution (B): Confronting New Digital Formats
Investigates how the rise of digital video formats threatens to make videocassette technology obsolete; how this technological substitution might alter the economics and structure of the video rental and retail industries; and how Blockbuster Inc., the industry leader,... View Details
Keywords: Risk and Uncertainty; Decisions; Technological Innovation; Competition; Change Management; Motion Pictures and Video Industry; Motion Pictures and Video Industry
Coughlan, Peter J., and Jenny Illes. "Blockbuster Inc. & Technological Substitution (B): Confronting New Digital Formats." Harvard Business School Case 704-407, December 2003. (Revised April 2004.)
- September 2021
- Supplement
Systems Design West (A) and (B) Case Supplements
By: Richard S. Ruback and Royce Yudkoff
Video supplement to HBS Case No. 220-004. View Details
Ruback, Richard S., and Royce Yudkoff. "Systems Design West (A) and (B) Case Supplements." Harvard Business School Multimedia/Video Supplement 222-705, September 2021.
- July 2021
- Supplement
Transformative Social Impact: KaBOOM! (A)
By: V. Kasturi Rangan and Sarah Appleby
Video supplement for HBS Case No. 517-025. View Details
Rangan, V. Kasturi, and Sarah Appleby. "Transformative Social Impact: KaBOOM! (A)." Harvard Business School Multimedia/Video Supplement 520-704, July 2021.
- January 2019
- Supplement
MC Tool
By: Richard S. Ruback and Royce Yudkoff
Video supplement to HBS Case No. 213-013. View Details
Ruback, Richard S., and Royce Yudkoff. "MC Tool." Harvard Business School Multimedia/Video Supplement 219-718, January 2019.
- June 2008
- Supplement
Marie Trellu-Kane at Unis-Cite
By: Michel Anteby and Julie Battilana
Video supplement to Marie Trellu-Kane at Unis-Cite (A). View Details
Anteby, Michel, and Julie Battilana. "Marie Trellu-Kane at Unis-Cite." Harvard Business School Video Supplement 408-709, June 2008.
- September 2021
- Supplement
Interview with Julio Bruno (Time Out)
By: Eva Ascarza
Video supplement for HBS Case No. 520-128. View Details
Ascarza, Eva. "Interview with Julio Bruno (Time Out)." Harvard Business School Multimedia/Video Supplement 522-707, September 2021.
- July 2021 (Revised March 2022)
- Supplement
Regtech at HSBC (with Mark Cooke)
By: Jonas Heese and Aiyesha Dey
Video Supplement for HBS Case No. 120-046. View Details
Heese, Jonas, and Aiyesha Dey. "Regtech at HSBC (with Mark Cooke)." Harvard Business School Multimedia/Video Supplement 121-710, July 2021. (Revised March 2022.)
- June 2021
- Supplement
Transformative Social Impact: Akshaya Patra
By: V. Kasturi Rangan and Sarah Appleby
Video playlist for HBS Case No. 517-028. View Details
Rangan, V. Kasturi, and Sarah Appleby. "Transformative Social Impact: Akshaya Patra." Harvard Business School Multimedia/Video Supplement 520-702, June 2021.
- January 2019
- Supplement
Next Street, LLC
By: Richard S. Ruback and Royce Yudkoff
Video supplement to HBS Case No. 211-094. View Details
Ruback, Richard S., and Royce Yudkoff. "Next Street, LLC." Harvard Business School Multimedia/Video Supplement 219-723, January 2019.
- May 2014
- Case
Gunfire at Sea (multi-media case)
By: Michael Tushman and Tom Ryder
This short video illustrates the challenges of leading innovation and change. This classic case (one of the oldest in the HBS system) retains its timeliness. The case describes how Lt. Sims develops a new form of gunfire at sea—continuous aim gunfire. While 3,000% more... View Details
Keywords: Organization Behavior; Change; Innovation; Organizational Change and Adaptation; Leading Change; Innovation Leadership; United States
Tushman, Michael, and Tom Ryder. "Gunfire at Sea (multi-media case)." Harvard Business School Multimedia/Video Case 414-707, May 2014.