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- All HBS Web (1,260)
- Faculty Publications (299)
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- 02 May 2011
- Research & Ideas
Casino Payoff: Hands-Off Management Works Best
the "comp," or complimentary benefit, which can include a free dinner at a hotel restaurant, reduced-priced tickets and good seats to a show, or even free lodging in deluxe accommodations. In short, casino hosts are the ultimate customer View Details
- 10 Jul 2000
- Research & Ideas
The State of the Markets
and help provide a variety of services for a wide range of customers. "There is a direct relationship," he said, "between technological development and the liquidity of markets. We are all involved in generating more... View Details
Keywords: by James E. Aisner
- 14 Mar 2017
- First Look
First Look at New Research, March 14
marketing profile and putting measures in place to distinguish BrightStar’s services as higher quality than those of its competitors. A shifting regulatory landscape and labor shortages posed challenges, but... View Details
Keywords: Sean Silverthorne
- 11 Mar 2014
- First Look
First Look: March 11
consumers large discounts when they prepay for participating firms' goods and services. Within a model of repeat experience good purchase, we examine two mechanisms by which a discount voucher service can benefit affiliated firms: price... View Details
Keywords: Sean Silverthorne
- 08 Jun 2010
- First Look
First Look: June 8
and Marketing Services Industry? Myth vs. Realty Authors:Alvin J. Silk and Charles King III Publication:Journal of Current Issues and Research in Advertising (forthcoming) Abstract We analyze changes in concentration levels in the U.S.... View Details
Keywords: Martha Lagace
- 17 Oct 2006
- First Look
First Look: October 17, 2006
signal and infer quality of difficult-to-observe management practices. Prior evaluations of voluntary management programs have focused on those that lack verification mechanisms and have found little evidence that they legitimately... View Details
Keywords: Sean Silverthorne
- 17 May 2011
- First Look
First Look: May 17
111-012 This case describes the operating model and philosophy of this high-end set of global properties. Aman relies on employees taking considerable initiative to deliver the highest quality personalized View Details
Keywords: Sean Silverthorne
- 20 Nov 2012
- First Look
First Look: November 20
advertising agency services and the slow pace of change over several decades. We model an agency's decision as a tradeoff between the fixed cost to the advertiser of establishing a relationship with an agency and pecuniary economies of... View Details
Keywords: Sean Silverthorne
- 24 Mar 2009
- First Look
First Look: March 24, 2009
standard-setting authority to an international body. There is also evidence that the likelihood of IFRS adoption at first increases and then decreases in the quality of countries' domestic governance institutions, consistent with IFRS... View Details
Keywords: Martha Lagace
- 23 Jan 2006
- Research & Ideas
Financial Reporting Goes Global
surprised by the speed with which IAS/IFRS was overhauled once the EU decided to adopt the standards. I truly did not think the board would be able to pull it off. They really should be commended for the speed with which they created a high View Details
- 05 Apr 2016
- First Look
April 5, 2016
performance evaluation. Using a sample of 4,000 commercial logo design tournaments, I show that feedback reduces participation but improves the quality of subsequent submissions with an ambiguous effect on high-quality output. To evaluate... View Details
Keywords: Sean Silverthlorne
- 11 Jul 2005
- Research & Ideas
The New International Style of Management
At Dell Beijing, Andy Klump (HBS MBA '03) was excelling at his job—selling computer hardware and services solutions to multinationals—when the company's 360-degree performance-review process underwent a change. As part of the new... View Details
Keywords: by Garry Emmons
- 06 Mar 2007
- First Look
First Look: March 6, 2007
repertoire of personal qualities, including qualities that run counter to conventionally masculine scripts. Our findings point to the mutability of masculine identity as a social status achievement and to how organizations can disrupt... View Details
Keywords: Martha Lagace
- 19 Jul 2011
- First Look
First Look: July 19
level of specialization in cardiovascular care and the quality of its clinical performance on cardiovascular patients. We find that, on average, focus has a positive effect on quality performance. We then... View Details
Keywords: Sean Silverthorne
- 18 Dec 2018
- First Look
New Research and Ideas, December 18, 2018
strategic change. The framework contributes by adding a meso lens to research on dynamic capabilities to help scholars better understand how learning that occurs in teams may support entrepreneurial managers in enacting their cognitive capabilities in View Details
Keywords: Dina Gerdeman
- 24 Jul 2018
- First Look
New Research and Ideas, July 24, 2018
contest. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=54708 June 2018 Management Science Personal and Social Usage: The Origins of Active Customers and Ways to Keep Them Engaged By: Lee, Clarence, Elie Ofek, and Thomas Steenburgh Abstract—We study... View Details
Keywords: Dina Gerdeman
- 19 May 2009
- First Look
First Look: May 19, 2009
CalPERS' external fund managers, Dimensional Fund Advisors (DFA), and a service provider to DFA and CalPERS, KLD Research & Analytics. One question facing CalPERS with this new approach is whether to invest in PetroChina, which had... View Details
Keywords: Martha Lagace
- 03 Apr 2012
- First Look
First Look: April 3
same quality as for financial information. A further challenge is that the cultures of the finance function and those who work in sustainability are very different. Purchase this case:http://cb.hbsp.harvard.edu/cb/product/412054-PDF-ENG... View Details
Keywords: Carmen Nobel
- 09 Aug 2016
- First Look
August 9, 2016
portfolio of high quality properties in Germany by acquiring one or more non-performing loans from Deutschland Bank. While he considers the many aspects of the deal that is about to unfold, he must decide which securities to acquire, the... View Details
Keywords: Sean Silverthorne
- 20 Aug 2024
- Book
Why Competing With Tech Giants Requires Finding Your Own Edge
private-labeled digital devices at competitive prices. Yang credited Amazon for the company’s success. In addition to Amazon’s established infrastructure that helped it save on retail and logistics costs, “the key to building high quality... View Details