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- All HBS Web
(1,580)
- News (256)
- Research (1,121)
- Events (2)
- Multimedia (1)
- Faculty Publications (359)
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- 13 Mar 2005
- Research & Ideas
Reinforcing Values: A Public Dressing Down
employees will actually listen to tough messages, question old assumptions, and consider new ways of working. This means taking a series of deliberate but subtle steps to recast employees' prevailing views and create a new context for action. Such a shaping View Details
Keywords: by David A. Garvin & Michael A. Roberto
- 08 Aug 2017
- First Look
First Look at Research and Ideas, August 8, 2017
characteristic-based portfolio strategy that requires relatively low annual turnover. This is a continuum, with small size (a very persistent characteristic) at one end of the spectrum and high frequency reversal at the other. Unlike low-turnover tilts, a full history... View Details
Keywords: Sean Silverthorne
- 05 Sep 2012
- What Do You Think?
Will Business Management Save US Health Care?
for-profit health care organization led to better patient outcomes at the same time that "provider engagement and feeling of satisfaction have increased, our costs have fallen and our net profit has increased." One of the basic... View Details
- 21 Jun 2011
- First Look
First Look: June 21
characterizes the financial world. They also overlook the role of natural selection. To be sure, natural selection in the financial world is not exactly analogous to the processes first described by Darwin and elaborated on by modern... View Details
Keywords: Sean Silverthorne
- 17 Apr 2007
- First Look
First Look: April 17, 2007
Kraiselburd and Noel Watson Abstract In this paper, we seek to use quantitative models to help appreciate the behavioral processes associated with successful cross-functional and cross-firm alignment in supply/demand planning. We model... View Details
Keywords: Martha Lagace
- 13 Jul 2010
- First Look
First Look: July 13
radical or not. While greater market share promotes adoption of all types of business process innovations, this effect is outweighed by additional co-invention and coordination costs whenever a technological... View Details
Keywords: Martha Lagace
- 11 Jan 2000
- Research & Ideas
Calling All Managers: How to Build a Better Call Center
of an organization," they continue. "How well a business is able to manage and implement the service delivery process has a direct effect on retention of existing clients, and can have a significant impact on acquiring new... View Details
- 21 Mar 2017
- First Look
First Look at New Research, March 21
organizational processes that help explain pioneers’ divergent trajectories. For these category commoners, scattershot rhetorical attacks generate unanticipated costs while benefitting competitors; embracing... View Details
Keywords: Sean Silverthorne
- 01 Feb 2022
- What Do You Think?
Is Concierge Management an Answer to the “Big Quit”?
contributing to the so-called Great Resignation (or “Big Quit”) that has gained publicity recently. Quitting in the United States is a major business expense. Applying generally accepted rules of thumb for the annual cost of quitting to... View Details
Keywords: by James Heskett
- 22 Feb 2000
- Research & Ideas
Social Capital Markets: Creating Value in the Nonprofit World
for"outcome-based" funding — a process based on nonprofits achievingcertain goals. "It comes down to people questioning the system inwhich we've invested hundreds of billions of dollars and asking, 'Is itworking in an... View Details
Keywords: by Anne Kavanagh
- 17 Oct 2012
- Research & Ideas
America Needs a Manufacturing Renaissance
international competition means we should expect industries to come and go. Even if this is sometimes painful, it is, in fact, a healthy process by which resources flow to their most productive uses. When a commons erodes, however, it... View Details
- 20 Feb 2008
- First Look
First Look: February 20, 2008
change agendas Plan execution of the strategy—through portfolios of strategic initiatives linked to strategy maps and Balanced Scorecards Put your strategy into action—by integrating operational tools such as process dashboards, rolling... View Details
Keywords: Martha Lagace
- 28 Aug 2017
- Research & Ideas
Should Industry Competitors Cooperate More to Solve World Problems?
Source: Cecilie_Arcurs George Serafeim has a startling suggestion to fix the world’s biggest environmental, social, and governance (ESG) problems such as water pollution, deforestation, and wealth inequality: encourage companies within industries to do less competing... View Details
- 22 Dec 2015
- First Look
December 22, 2015
enterprises. The focus is on supply- and demand-side factors that help explicate cross-border expansion. The article explores how appropriability-informed and legacy-shaped entrepreneurial imagination motivates a process of creation and... View Details
Keywords: Carmen Nobel
- 13 Oct 2010
- First Look
First Look: October 13, 2010
Publication:Strategic Management Journal (in press) Abstract This paper investigates how contract structure influences inter-firm dispute resolution processes and outcomes by examining a unique dataset consisting of over 150,000 pages of... View Details
Keywords: Sean Silverthorne
- 23 Jan 2007
- First Look
First Look: January 23, 2007
enhance the due diligence process for mergers and acquisitions, and to support continuous improvement activities such as lean management and benchmarking. In presenting their model, the authors define the two questions required to build... View Details
Keywords: Martha Lagace
- 16 Jan 2014
- Research & Ideas
Resolving Patent Disputes that Impede Innovation
and reasonable terms. "The LOA process [is] to ask patent holders if they are willing to grant licenses on Reasonable and Non Discriminatory terms," the brief reads. "The term 'reasonable,' however, is inherently vague, and... View Details
- 17 Jan 2017
- First Look
First Look at New Research: January 17
forthcoming Handbook of International Trade and Transportation Transportation Cost and the Geography of Foreign Investment By: Alfaro, Laura, and Maggie Chen Abstract—Falling transportation costs and rapid... View Details
Keywords: Sean Silverthorne
- 23 Jul 2024
- Research & Ideas
Forgiving Medical Debt Won't Make Everyone Happier
been enduring the hospital collections process for 12 months or 15 months, once that debt has been sent to collections, it's very unlikely to be repaid. Debt relief—at that point—comes too late to have a meaningful impact on people's... View Details
- 06 Aug 2018
- Research & Ideas
Supersmart Manufacturing Tools are Lowering Prices on TVs, Bulbs, and Solar Panels
knowledge, is now being embedded into the tools and building blocks used to make products? Willy Shih: Knowledge is one of the core resources in a company, and translating that knowledge into processes that produce products and services... View Details