Skip to Main Content
HBS Home
  • About
  • Academic Programs
  • Alumni
  • Faculty & Research
  • Baker Library
  • Giving
  • Harvard Business Review
  • Initiatives
  • News
  • Recruit
  • Map / Directions
Faculty & Research
  • Faculty
  • Research
  • Featured Topics
  • Academic Units
  • …→
  • Harvard Business School→
  • Faculty & Research→
  • Research
    • Research
    • Publications
    • Global Research Centers
    • Case Development
    • Initiatives & Projects
    • Research Services
    • Seminars & Conferences
    →
  • Publications→

Publications

Publications

Filter Results: (749) Arrow Down
Filter Results: (749) Arrow Down Arrow Up

Show Results For

  • All HBS Web  (749)
    • People  (1)
    • News  (120)
    • Research  (546)
    • Events  (4)
    • Multimedia  (11)
  • Faculty Publications  (309)

Show Results For

  • All HBS Web  (749)
    • People  (1)
    • News  (120)
    • Research  (546)
    • Events  (4)
    • Multimedia  (11)
  • Faculty Publications  (309)
← Page 35 of 749 Results →
  • 01 Mar 2005
  • News

Venture Capital’s Comeback

WILCOX: “At the height of the boom, all venture-capital funds had LPs begging to get in. Today, the really good funds are back competing for the very best deals.” With roughly half of the nation’s venture-capital firms and scores of... View Details
Keywords: Roger Thompson; Securities, Commodities, and Other Financial Investments; Securities, Commodities, and Other Financial Investments
  • 01 Sep 2017
  • News

The Biggest Industry You’ve Never Heard Of

It’s a sunny May afternoon in LA. Søren Bjerg, a slender and pale 21-year-old with chunky glasses and a black hoodie, is sitting in the den of the house he shares with a half dozen other guys. It’s decorated... View Details
Keywords: April White; illustration by Brian Stauffer; esports; Twitch; Performing Arts, Spectator Sports, and Related Industries; Performing Arts, Spectator Sports, and Related Industries
  • 06 Jun 2023
  • Blog Post

Van den Ende Rozen: Greenhouse Rose Production

Deconstructing LEGO’s Decarbonization Port Esbjerg: Deploying Offshore Wind HySynergy and Crossbridge Energy Grundfos: Innovation & Inspiration for Sustainable Product Design Arla Foods: How Sustainable... View Details
  • 06 Apr 2023
  • Blog Post

Circularity in Denmark

hill open to the public. Source: Amager Bakke onsite presentation materials. ----- Read more posts in the IFC Series: Deconstructing LEGO’s Decarbonization Port Esbjerg: Deploying Offshore Wind HySynergy and... View Details
  • 01 Jan 2020
  • What Do You Think?

Why Not Open America's Doors to All the World’s Talent?

one country, India. Chinese citizens are the next most frequent recipients. The largest recent recipients of the visas have often been American subsidiaries of Infosys and Wipro, Indian-based companies that provide View Details
Keywords: by James Heskett; Technology
  • 01 Jun 2012
  • News

Think Locally, Act Globally

enterprise. Says Mittal of the Bharti model, “We’ll never have the domain knowledge that world leaders in IT or networks have. We’ve had to focus on what we know best: getting customers on to our network and giving them a great... View Details
Keywords: Garry Emmons; Telecommunications; Information
  • 02 Oct 2000
  • Research & Ideas

Networked Incubators: Hothouses of the New Economy

Business incubators are a booming industry. Offering office space, funding, and basic services to start-ups, these organizations have become the hottest way to nurture and grow fledgling businesses. But are... View Details
Keywords: by Morten T. Hansen, Henry W. Chesbrough, Nitin Nohria & Donald N. Sull
  • 25 Apr 2018
  • Research & Ideas

We May Have Taken Too Much Credit for Easing Workplace Segregation

companies, and this is where we’re seeing more segregation. So, we made gains in some companies, but overall have seen a loss in diversity. That’s problematic.” The connection between racial segregation and... View Details
Keywords: by Dina Gerdeman
  • 09 Nov 2015
  • Research & Ideas

These Employers Pay Higher Salaries than Necessary

buyer. Now translate the same situation from a brick-and-mortar bazaar to an online peer-to-peer marketplace such as Upwork, which allows businesses to outsource work to freelancers, frequently overseas. “Workers on the market have lots... View Details
Keywords: by Michael Blanding; Employment; Technology; Computer
  • 30 Jul 2024
  • Blog Post

Alumni Career Journey: Rob Self (MBA 2021) – Integrating Climate into Consulting

help making an action plan that is both sustainable and profitable. I've also become an official part of the climate and sustainability practice area at BCG. I’ve worked on internal thought leadership such... View Details
  • 01 Feb 2012
  • What Do You Think?

Is Support for Small Business Misplaced?

fact, large global companies to which jobs were formerly outsourced have begun setting up operations in the US and United Kingdom. Is it time to recognize the advantages of bigness when it comes to... View Details
Keywords: by James Heskett
  • 02 Mar 2023
  • News

Carbon's Second Act

DM: And sometimes, those new ideas use existing models from other industries. JM: Many of the obvious techniques for storage is to actually use old reservoirs from the oil and gas activity, whether it's... View Details
  • 01 Dec 2008
  • News

A U.S. Turnaround?

Wien In 1945, the United States was clearly the world’s leader militarily, economically, and politically. Its universities were preeminent, and its cultural life was enriched by the migration of Europeans... View Details
Keywords: Byron Wien; Performing Arts, Spectator Sports, and Related Industries; Performing Arts, Spectator Sports, and Related Industries; Performing Arts, Spectator Sports, and Related Industries; Performing Arts, Spectator Sports, and Related Industries; Performing Arts, Spectator Sports, and Related Industries; Performing Arts, Spectator Sports, and Related Industries; Performing Arts, Spectator Sports, and Related Industries; Performing Arts, Spectator Sports, and Related Industries
  • 23 Nov 2011
  • News

Manufacturing a Recovery

Keywords: Manufacturing
  • 01 Mar 2012
  • News

Alumni Book Briefs

1972), and David Wayne Brown ((Sanai Publishing)) The Change Maker: Preserving the Challenge of America by Al Checchi (MBA ’74) ((Open Road Integrated Media LLC)) Outsourcing Murder Maddi Davidson (MBA 1980)... View Details
Keywords: Publishing Industries (except Internet); Information
  • Person Page

Media

Media

This lists media reports covering my firm dollarDEX Investments or me (or my colleagues), or columns written by me (or my colleagues). There are all... View Details

  • 01 Mar 2011
  • News

James McNerney Jr.

leap that we’d hoped for, and it will still keep us far ahead of our competition. It’s the best-selling airplane of all time during the preproduction phase. And we learned a lot of things that we won’t do... View Details
Keywords: Julia Hanna; interview; Transportation Equipment Manufacturing; Manufacturing; Air Transportation; Transportation
  • 02 Mar 2015
  • Research & Ideas

‘Retail Revolution’ Excerpt: The Scale of the Ecommerce Threat

implementations, which reduced merchandise handling; labor scheduling systems coupled with a greater use of part-time labor sector-wide, which aligned employee levels closely with customer visits and left little spare capacity; View Details
Keywords: Re: Rajiv Lal; Retail
  • September 2010 (Revised January 2012)
  • Case

Emergia: Driving Profitability on Help Desk Contracts

Emergia wants to keep its customer happy with its contact center service, but the margins on the help desk contract are dangerously low. Can Miguel Neira, the COO, increase margins while preserving the customer relationship? View Details
Keywords: Customer Relationship Management; Customer Satisfaction; Profit; Job Cuts and Outsourcing; Management Analysis, Tools, and Techniques; Service Operations; Performance Capacity; Performance Evaluation; Mathematical Methods; Service Industry
Citation
Educators
Purchase
Related
Martinez Jerez, F. Asis, and Lisa Brem. "Emergia: Driving Profitability on Help Desk Contracts." Harvard Business School Case 111-048, September 2010. (Revised January 2012.)
  • 05 Mar 2001
  • What Do You Think?

Fine Coupling: Can Human Resource Management Learn from Supply Chain Management?

Summing Up Fine Coupling of People: An Idea Whose Time Has Come? Manufacturers and distributors are succeeding in various approaches — including postponement, computer-aided manufacture, robotics, rapid response, positive tracking, View Details
Keywords: by James Heskett
  • ←
  • 35
  • 36
  • 37
  • 38
  • →
ǁ
Campus Map
Harvard Business School
Soldiers Field
Boston, MA 02163
→Map & Directions
→More Contact Information
  • Make a Gift
  • Site Map
  • Jobs
  • Harvard University
  • Trademarks
  • Policies
  • Accessibility
  • Digital Accessibility
Copyright © President & Fellows of Harvard College.