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- All HBS Web (825)
- Faculty Publications (212)
- 23 Dec 2002
- Research & Ideas
Partnering and the Balanced Scorecard
assets, including customer relationships; innovative products and services; high-quality and responsive operating processes; skills and knowledge of the workforce; the information technology that supports... View Details
Keywords: by Robert S. Kaplan & David P. Norton
- 01 Apr 2002
- News
Urban Evolution - HBS Research on the Inner City
it's something new; financial institutions are worried about losing money; the federal government is concerned about compliance problems associated with designing a new system to serve so many people; the lawyers are worried about SEC regulations," he says, reciting... View Details
- November 2017
- Teaching Note
Reinventing Best Buy
By: John R. Wells and Gabriel Ellsworth
Teaching Note for HBS No. 716-455.
On March 1, 2017, Best Buy Company, Inc., North America’s largest retailer of consumer electronics and appliances, announced a third year of comparable-store sales increases and a 20.8% increase in domestic comparable online sales.... View Details
Keywords: Best Buy; Hubert Joly; Renew Blue; Showrooming; Webrooming; E-commerce; E-Commerce Strategy; Online Retail; Multichannel Retailing; Omnichannel; Marketplaces; Turnaround; Consumer Electronics; Consumer Electronics Accessories; Appliances; Stores-within-stores; Store Experience; Store Size; Store Pickup; Store Management; Delivery; Delivery Models; Amazon; Amazon.com; Pricing Strategy; Business Subsidiaries; Business Units; Business Growth and Maturation; Business Model; For-Profit Firms; Customer Focus and Relationships; Customer Satisfaction; Entertainment; Film Entertainment; Games, Gaming, and Gambling; Music Entertainment; Television Entertainment; Theater Entertainment; Price; Profit; Revenue; Geographic Scope; Multinational Firms and Management; Business History; Cost; Selection and Staffing; Reports; Technological Innovation; Job Cuts and Outsourcing; Human Capital; Leading Change; Business or Company Management; Goals and Objectives; Growth and Development; Growth and Development Strategy; Management Teams; Brands and Branding; Product Marketing; Consumer Behavior; Demand and Consumers; Media; Distribution; Order Taking and Fulfillment; Distribution Channels; Infrastructure; Product; Service Delivery; Service Operations; Organizational Change and Adaptation; Public Ownership; Problems and Challenges; Programs; Groups and Teams; Sales; Salesforce Management; Strategy; Adaptation; Business Strategy; Competition; Competitive Advantage; Competitive Strategy; Corporate Strategy; Expansion; Technology; Hardware; Information Technology; Internet; Mobile Technology; Online Technology; Search Technology; Software; Web; Web Sites; Wireless Technology; Resource Allocation; Information Technology Industry; Information Technology Industry; Information Technology Industry; Information Technology Industry; Information Technology Industry; Information Technology Industry; Information Technology Industry; Information Technology Industry; Information Technology Industry; United States; Minnesota; Minneapolis; Saint Paul; St. Paul
- 01 Jun 2015
- News
Learning from Global Immersion Experiences
Development staff to advance the career objectives of students and alumni. And with the introduction of the FIELD (Field Immersion Experiences for Leadership Development)... View Details
- 01 Jun 2017
- News
Better Hiring Through Brain Science
Frida Polli (MBA 2012) came to HBS as a neuroscientist in search of a business problem to solve, and she found it during the recruitment season. All of these companies and job-seekers searching for hints... View Details
Keywords: Dan Morrell
- 11 Apr 2017
- News
Keeping the Missions Under Control
great way to advancing what we’re doing in human space flight and I get to work with the astronauts every day. And that is really exciting, and the teams of people that are involved make it enjoyable. That’s what it’s all about. It’s all... View Details
- 14 Sep 2010
- First Look
First Look: September 14, 2010
of lighter labor market regulations and more human capital specialize relatively more in people management. There is evidence for complementarities between information and communication technology,... View Details
Keywords: Sean Silverthorne
- 19 Feb 2020
- News
Running a Decathlon
Bill and Sandra Patton (photo by Tony LaBruno) While serving on the Los Angeles Olympic Organizing Committee in 1979, William Patton Jr. (PMD 21, 1971) met Orange County superintendent of schools Robert Peterson, who was unsuccessfully... View Details
Keywords: Lisa Scanlon Mogolov
- 05 Jun 2013
- What Do You Think?
Do We Need to Extend ‘No Surprises Management?’
commented, ''No Surprises Management seems pretty obvious. Why in the world would you want the people you're counting on to help you achieve your objectives to be blindsided?" Roger Studer added, "Take care View Details
Keywords: by James Heskett
- Web
Seen and Unseen | Baker Library | Bloomberg Center | Harvard Business School
horseback, such representations have shaped the public’s perception of Native peoples and reinforced harmful stereotypes. Many of these objects also portray Indigenous people... View Details
- Web
Strategies for Value Creation - Abridged (SVC-S) - Course Catalog
#1416), students can only take one of these two courses. SVC-S is an abridged version of the course Strategies for Value Creation. This integrated course combining elements of... View Details
- 01 Sep 2018
- News
September 2018 Alumni and Faculty Books
Does realizing the American Dream deliver a good life? In this book, Kaufman develops a fundamentally new understanding of how elite undergraduate educations and careers play out in lives, and what shapes happiness among the prizewinners... View Details
- 01 May 2006
- Research & Ideas
What Companies Lose from Forced Disclosure
Increased financial disclosure standards on such issues as executive compensation should provide more useful information for investors, policy makers, and regulators. But do the companies themselves benefit? What researchers are now... View Details
- 28 May 2019
- News
INK: Maker’s Manual
“Why didn’t I think of that?” I’ve learned to trust that there’s an endless well of good ideas. And when you put opportunities in the hands of wild-eyed optimists—instead View Details
Keywords: Jen McFarland Flint
- 01 Sep 2014
- News
Afghanistan’s Hope and Light
beginning. Before Roshan launched, demand for its service was so high that a prelaunch informational leaflet began selling in the Kabul bazaar for $1. Police were called in to control the crowds waiting outside Roshan’s flagship store in... View Details
Keywords: Julia Hanna
- Web
Field Course: Investing for Impact - Course Catalog
LEAF and the BostonXChange. See here for more information, including about the HBS Impact Investment Fund and videos of some of our existing portfolio companies. Please read the Power Point Presentation here... View Details
- 14 Nov 2019
- News
Keeping Red Lobster Fresh
we ought to be doing that, what do you think? And find out what the objections are. And I'd say 95 percent of the time when I do that, I find legitimate objections, but they are View Details
- Web
Buy Now, Pay Later: Credit, Information, and the Courts
the coming information age in their dedication to the rapid collection, centralization, storage, and dissemination of data, the credit reports they gathered had little in common with the terse list View Details
- Web
Staff Directory | Baker Library
Specialist Baker Research & Data Services Areas of Expertise: data licensing and vendor relationships, data sourcing and access. Jen Beauregard Information Research Specialist Baker Research & Data Services... View Details
- Web
Creating Brand Value - Course Catalog
equity investors seeking to identify brand asset potential. Educational Objectives: In the consumer/retail space, brands are often companies’ most valuable assets and sources of their sustainable competitive advantage. But, managing... View Details